Senior Customer Supply Chain Specialist – End‑to‑End Order Management, OTIF Excellence, Process Optimization & Strategic Collaboration at brighthush, Trailblazing Natural Food Innovator

About brighthush

brighthush is on a bold mission to redefine the way people experience food. Founded in 2012, we have evolved from a small kitchen experiment into a household name for wholesome, nutrient‑dense products that taste as good as they feel. Our portfolio spans everything from flour‑free cookies to squash‑based crackers, delivering high‑quality, innovative ingredients that elevate everyday meals. With more than 30,000 stores nationwide stocking our products, we are proud to be recognized by leading media outlets as an industry innovator and one of the best workplaces in the consumer goods sector.

Now, as part of the brighthush family, we are entering an exciting new phase of growth. We are expanding our reach, accelerating innovation, and amplifying brand awareness—all while preserving the integrity of what makes brighthush special. Our commitment to simple, high‑quality ingredients ensures that every bite is both delicious and nutritious. Whether it’s watermelon‑seed flour in our cookies or butternut squash in our crackers, we craft products with innovative, wholesome ingredients that deliver extraordinary taste.

At brighthush, we foster an inspiring and inclusive environment where passionate individuals can make a difference. We value curiosity, collaboration, and a relentless drive to improve. If you’re ready to shape the future of food and help our customers enjoy the best of what we create, we want to hear from you.

Why This Role Matters

The Customer Supply Chain Specialist is the linchpin that ensures seamless operations between brighthush and our valued customers. Your role blends hands‑on execution with strategic thinking, giving you a broad exposure to supply chain, logistics, and sales. You will report directly to the Manager of Customer Service and will be responsible for:

Key Responsibilities

• Full Order Lifecycle Management – From order creation to final delivery, you’ll ensure accurate pricing, lead times, inventory availability, and strict adherence to customer requirements. You’ll act as the single point of truth for all order data.
• End‑to‑End Supply Chain Coordination – Facilitate smooth communication and process flow between brighthush and our customers, ensuring that every step is executed flawlessly and that any bottlenecks are resolved before they impact service.
• Cross‑Functional Collaboration – Partner with Sales, Warehousing & Logistics, and Finance to resolve customer complaints, credits, and deductions promptly, turning challenges into opportunities for improvement.
• OTIF Delivery Oversight – Work closely with the Warehousing & Logistics teams to guarantee on‑time, in‑full (OTIF) deliveries, and drive root‑cause analysis for any OTIF losses, turning data into actionable insights.
• Proactive Customer Communication – Keep customers informed about service‑level risks, inventory constraints, and order status updates. Develop action and allocation plans when needed, ensuring transparency and trust.
• Inventory & Order Prioritization – Collaborate with Sales to prioritize orders and align delivery schedules, especially during inventory shortages, balancing customer satisfaction with operational feasibility.
• ERP & EDI Management – Maintain and update customer orders in the ERP system, and interact with EDI platforms to resolve order management errors or delays, ensuring data integrity across systems.
• Reporting & KPI Monitoring – Create and distribute daily, weekly, and monthly reports on key supply‑chain KPIs such as fill rate, on‑time pickup/delivery, and cost‑efficiency opportunities, providing actionable dashboards for leadership.
• Cost‑Savings Initiatives – Identify and execute initiatives related to chargebacks, deductions, and non‑compliance fees to improve profitability, while maintaining a customer‑centric focus.
• Distributor Coordination – Manage order delays and modifications with distributors, proactively communicate issues, troubleshoot, and evaluate inventory to ensure timely fulfillment.
• Project Leadership – Take ownership of special projects and additional responsibilities as assigned, driving continuous improvement across the supply‑chain ecosystem.

Essential Qualifications

• Minimum of 2–3 years of experience in supply‑chain, logistics, or customer service roles within a fast‑moving consumer goods environment.
• Strong understanding of order management, ERP systems (e.g., SAP, Oracle, or similar), and EDI platforms.
• Proven track record of managing end‑to‑end order lifecycles and delivering on key performance metrics.
• Excellent analytical skills with the ability to conduct root‑cause analysis and implement process improvements.
• Strong communication and interpersonal skills, capable of building relationships with internal teams and external customers.
• Detail‑oriented, organized, and able to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI, Tableau) is a plus.

Preferred Qualifications

• Experience working in a consumer packaged goods (CPG) or food‑manufacturing setting.
• Knowledge of supply‑chain best practices, including demand planning, inventory optimization, and logistics coordination.
• Familiarity with regulatory compliance and quality standards in the food industry.
• Project management certification (PMP, Six Sigma) or equivalent experience.
• Multilingual abilities, especially in Spanish or other languages relevant to our customer base.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first, anticipating needs and resolving issues before they become problems.
• Data‑Driven Decision Making – Leverage data to identify trends, forecast demand, and optimize supply‑chain performance.
• Problem‑Solving & Innovation – Approach challenges with creativity, propose actionable solutions, and drive continuous improvement.
• Collaboration & Teamwork – Work effectively across functions, fostering a culture of shared success.
• Adaptability & Resilience – Thrive in a fast‑paced environment, quickly pivoting to meet changing priorities.
• Leadership Potential – Demonstrate initiative, take ownership of projects, and inspire others to achieve excellence.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Supply Chain Specialist, you will:

• Gain exposure to all facets of the supply‑chain organization, from procurement and production to distribution and customer service.
• Participate in cross‑functional projects that drive company‑wide initiatives, giving you visibility and influence.
• Access internal training programs, including supply‑chain analytics, lean manufacturing, and leadership development.
• Receive mentorship from senior leaders in supply‑chain, operations, and sales, helping you chart a clear career path.
• Explore opportunities to transition into roles such as Supply‑Chain Analyst, Operations Manager, or Customer Success Lead.
• Benefit from a structured career ladder that rewards performance, innovation, and leadership.

Work Environment & Culture at brighthush

We’re more than a brand; we are a community of innovators, creators, and problem‑solvers. Our culture is built on:

• Inclusivity & Respect – Every voice matters, and we celebrate diverse perspectives.
• Collaboration & Transparency – Open communication and shared goals drive our success.
• Continuous Learning – We invest in your growth through workshops, certifications, and on‑the‑job learning.
• Work‑Life Balance – Flexible schedules, remote options, and wellness programs help you thrive both professionally and personally.
• Innovation & Impact – Your ideas shape product development, supply‑chain efficiency, and customer satisfaction.
• Community Engagement – We partner with local food banks, sustainability initiatives, and educational programs to give back.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for supply‑chain professionals.
• Performance‑based bonuses tied to OTIF, cost‑saving initiatives, and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program to support your long‑term financial goals.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness initiatives such as gym memberships, mindfulness sessions, and health coaching.
• Employee stock purchase plan, allowing you to share in brighthush’s growth.
• Continuous learning stipend for courses, certifications, and conferences.
• Flexible work arrangements, including hybrid and remote options.

How to Apply

Ready to bring your expertise to a brand that’s changing the food landscape? Submit your resume and a cover letter outlining why you’re the perfect fit for the Customer Supply Chain Specialist role at brighthush. We’re excited to hear how you can help us deliver excellence to our customers and drive our mission forward.