Senior Customer Supply Chain Specialist – End‑to‑End Order Management & Process Optimization

About brighthush and the Future of Food

At brighthush, we’re redefining the way people experience food. Founded in 2012, brighthush has grown from a small, passionate kitchen into a national leader in wholesome, nutrient‑dense products that delight both the palate and the conscience. Our mission is simple: create nourishing foods that taste extraordinary, using only the highest quality ingredients. From watermelon‑seed flour cookies to butternut‑squash crackers, every product is a testament to our commitment to innovation, sustainability, and flavor.

Our brand has earned recognition from Fast Company, Vogue, Forbes, Women’s Health, and NPR’s “How I Built This.” In 2024, Inc. named us one of its Best Workplaces, underscoring our dedication to fostering an inclusive, inspiring environment where passionate individuals can make a real difference. As we enter an exciting new phase of growth—expanding our reach, accelerating innovation, and amplifying brand awareness—brighthush invites you to join us in shaping the future of food.

Why This Role Matters

The Customer Supply Chain Specialist is a pivotal role in ensuring that our customers receive the best possible experience—from the moment an order is placed to its final delivery. This position blends hands‑on execution with strategic oversight, giving you a front‑row seat to the entire supply chain ecosystem. Whether you’re managing order lifecycles, collaborating with warehousing teams, or driving process improvements, you’ll be at the heart of brighthush’s commitment to excellence.

Key Responsibilities

• Order Lifecycle Management: Oversee the full order life cycle from creation to delivery, ensuring accurate pricing, lead times, inventory availability, and strict adherence to customer requirements.
• End‑to‑End Supply Chain Coordination: Facilitate seamless communication between brighthush and our customers, resolving any bottlenecks and ensuring a smooth flow of goods.
• Cross‑Functional Collaboration: Partner with Sales, Warehousing, Logistics, and Finance to resolve customer complaints, credits, and deductions promptly.
• OTIF Excellence: Work closely with the Warehousing & Logistics teams to guarantee on‑time, in‑full (OTIF) deliveries, and conduct root‑cause analysis for any OTIF losses.
• Proactive Customer Communication: Keep customers informed about service‑level risks, inventory constraints, and order status updates; develop action plans when needed.
• Inventory & Prioritization Alignment: Collaborate with Sales to prioritize orders and align delivery schedules during inventory shortages.
• ERP & EDI Management: Maintain and update customer orders in the ERP system; interact with EDI platforms to resolve order management errors or delays.
• Reporting & KPI Monitoring: Create and distribute daily, weekly, and monthly reports; monitor key supply chain KPIs such as fill rate, on‑time pickup/delivery, and identify cost‑efficiency opportunities.
• Cost‑Savings Initiatives: Identify and execute initiatives related to chargebacks, deductions, and non‑compliance fees to reduce overall spend.
• Distributor Coordination: Manage order delays and modifications with distributors, including proactive communication and inventory evaluation to ensure timely fulfillment.
• Continuous Improvement Projects: Lead or participate in projects aimed at enhancing supply chain processes, technology adoption, and customer satisfaction.

Essential Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• 3–5 years of experience in supply chain, logistics, or customer service within a fast‑moving consumer goods environment.
• Proficiency with ERP systems (e.g., SAP, Oracle) and EDI platforms.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend actionable improvements.
• Excellent communication skills—both written and verbal—across all levels of the organization.
• Demonstrated ability to manage multiple priorities in a dynamic, deadline‑driven environment.
• Experience with root‑cause analysis and process improvement methodologies (Lean, Six Sigma).
• Customer‑centric mindset with a passion for delivering exceptional service.

Preferred Qualifications

• Advanced certifications such as APICS CSCP, CSCP, or Six Sigma Green/Black Belt.
• Experience in a high‑volume, multi‑channel distribution network.
• Knowledge of food‑grade compliance standards and regulatory requirements.
• Proficiency in data visualization tools (Tableau, Power BI).
• Experience leading cross‑functional project teams.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Problem Solving: Quick to diagnose issues and implement effective solutions.
• Stakeholder Management: Skilled at building relationships with internal teams and external partners.
• Process Optimization: Passion for continuous improvement and operational excellence.
• Data‑Driven Decision Making: Comfortable working with metrics and analytics to guide actions.
• Adaptability: Thrives in a fast‑changing environment and embraces change.
• Customer Advocacy: Dedicated to understanding and meeting customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Supply Chain Specialist, you’ll have access to:

• Mentorship programs with senior supply chain leaders.
• Cross‑functional training in Sales, Finance, and Product Development.
• Opportunities to lead high‑impact projects that shape the future of our supply chain.
• Access to industry conferences, workshops, and certification courses.
• Clear career pathways to roles such as Supply Chain Manager, Director of Operations, or VP of Supply Chain.

Work Environment & Culture at brighthush

Our culture is built on collaboration, transparency, and a shared passion for food innovation. You’ll find a workplace where:

• Ideas are welcomed and celebrated—no matter how big or small.
• Team members are empowered to take ownership and drive change.
• Work‑life balance is respected, with flexible scheduling and remote options.
• Diversity and inclusion are not just buzzwords—they’re integral to our DNA.
• Employees enjoy regular team‑building events, wellness programs, and community outreach.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to supply chain KPIs and company goals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program on brighthush products.
• Professional development stipend and tuition reimbursement.
• Wellness initiatives such as gym memberships, mindfulness sessions, and nutrition counseling.

Ready to Join brighthush?

If you’re an ambitious, customer‑focused professional eager to make a tangible impact in a dynamic, growth‑oriented company, we want to hear from you. Bring your expertise in supply chain, logistics, and cross‑functional collaboration to brighthush and help us deliver the best‑possible experience to our customers while driving operational excellence.

Apply today and become part of a brand that’s not only redefining food but also redefining the workplace. Together, we’ll create nourishing products that taste extraordinary and build a future where food is both delicious and sustainable.