Senior Customer Support Consultant – Global Remote – Phone, Chat & Email Specialist

About brighthush and the Future of Customer Experience

brighthush is a trailblazing technology partner that empowers businesses worldwide to deliver seamless, personalized customer journeys. With a portfolio that spans fintech, e‑commerce, and digital health, we are redefining how brands interact with their audiences. Our mission is simple: to make every customer touchpoint brighter, smarter, and more human. As we expand our global footprint, we’re looking for a dynamic Customer Support Consultant who thrives in a fast‑paced, multinational environment and can help us elevate the standard of service we provide to our clients.

Why Join brighthush?

• Fully Remote, Global Team – Work from anywhere in the United States and collaborate with colleagues across North America, Europe, and Asia.
• Impactful Work – Your support will directly influence client satisfaction and retention, shaping the future of our products.
• Continuous Learning – Access to a curated learning library, mentorship programs, and quarterly hackathons.
• Competitive Compensation – Base salary plus performance bonuses, equity options, and a generous benefits package.
• Culture of Innovation – We celebrate curiosity, encourage experimentation, and reward creative problem‑solving.

Key Responsibilities

As a Customer Support Consultant at brighthush, you will be the frontline ambassador for our clients. Your day‑to‑day tasks will include:

• Responding to inquiries via phone, chat, and email with a professional, empathetic tone.
• Diagnosing and resolving technical and non‑technical issues, escalating when necessary.
• Maintaining accurate, real‑time documentation in our CRM system.
• Collaborating with product, engineering, and sales teams to provide feedback and improve solutions.
• Tracking and reporting on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participating in regular training sessions to stay current on product updates and industry best practices.
• Contributing to the creation of knowledge base articles and troubleshooting guides.

Essential Qualifications

To excel in this role, you should bring the following:

• Proficiency in English (C1 level or higher) with excellent written and verbal communication skills.
• Minimum of 6–12 months of experience in a customer support or help‑desk environment.
• Strong analytical mindset with the ability to troubleshoot complex issues quickly.
• Comfortable using multiple communication channels (phone, chat, email) and ticketing systems.
• Self‑motivated, proactive, and eager to learn in a dynamic, multinational setting.
• Experience in the travel or hospitality industry is a plus, but not mandatory.

Preferred Qualifications

If you have the following, you’ll stand out:

• Prior experience working with SaaS products or cloud‑based solutions.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) to interpret support metrics.
• Experience in a remote-first organization, demonstrating strong time‑management and collaboration skills.
• Multilingual abilities beyond English, especially in Spanish, French, or Mandarin.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the client’s needs first.
• Problem‑Solving – Turning challenges into opportunities for improvement.
• Communication – Clear, concise, and engaging across all channels.
• Technical Aptitude – Comfortable navigating software, troubleshooting, and learning new tools quickly.
• Team Collaboration – Working seamlessly with cross‑functional teams.
• Adaptability – Thriving in a fast‑moving, evolving environment.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Consultant, you will have clear pathways to advance into roles such as:

• Senior Support Specialist – leading complex cases and mentoring junior staff.
• Support Team Lead – managing a squad of consultants and shaping support strategy.
• Customer Success Manager – focusing on long‑term client relationships and upsell opportunities.
• Product Evangelist – translating customer feedback into product enhancements.

We support your growth with a structured learning plan, access to industry conferences, and a stipend for certifications relevant to your career path.

Work Environment & Company Culture

brighthush is built on the principles of transparency, inclusivity, and continuous improvement. Our remote culture is anchored by:

• Weekly virtual coffee chats to foster community.
• Monthly hackathons where teams prototype new ideas.
• A flexible work schedule that respects work‑life balance.
• Open‑door policy – your voice matters at every level.
• Commitment to diversity, equity, and inclusion – we celebrate differences and create an environment where everyone can thrive.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, you can expect:

• Competitive Base Salary – aligned with industry standards for remote support roles.
• Performance Bonuses – tied to customer satisfaction metrics and team goals.
• Equity Options – share in the company’s growth and success.
• Health & Wellness – comprehensive medical, dental, and vision plans.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – generous vacation, sick leave, and personal days.
• Professional Development – budget for courses, certifications, and conferences.
• Tech Stipend – for home office setup and internet expenses.

How to Apply

If you’re ready to bring your passion for customer service to a forward‑thinking, global organization, we’d love to hear from you. Submit your résumé and a brief cover letter outlining why you’re the perfect fit for brighthush. Click the link below to apply directly:

Apply to this job

Join brighthush – Where Every Customer Interaction Shines

At brighthush, we’re not just solving problems; we’re creating memorable experiences that keep clients coming back. If you’re a proactive, empathetic, and analytical professional who thrives in a remote, multicultural setting, this is the place for you. Take the next step in your career and help us illuminate the path to exceptional customer support. Apply today and become part of a team that values innovation, collaboration, and customer delight.