Senior Customer Support Engineer – Enterprise Automation & ERP Integration Specialist at brighthush

About brighthush

brighthush is a trailblazing SaaS scale‑up that is redefining how finance and operations teams around the world eliminate manual work. Our agentic platform empowers enterprises to automate core business processes, delivering end‑to‑end control, measurable productivity gains, and a new standard of autonomous operations. With over 550 enterprise customers and more than 1,300 live deployments, our customers routinely report productivity improvements ranging from five‑ to ten‑fold. brighthush is majority employee‑owned, with a growth‑focused partnership that includes a minority stake from a leading global investment firm.

Based in Zürich’s Bahnhofstrasse, we are rapidly expanding across Europe and North America. Our culture is built on deep technical expertise, a relentless focus on customer success, and a collaborative spirit that encourages continuous learning and innovation.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity team that is at the forefront of enterprise automation. You’ll work on complex, mission‑critical systems that directly impact the financial health of Fortune 500 companies. Your work will shape the future of ERP integration and process automation, and you will see the tangible impact of your solutions on real business outcomes.

We offer a dynamic work environment that blends remote flexibility with in‑person collaboration. After a comprehensive onboarding period at our Zürich headquarters, you will work from your home location while staying connected through regular team days, all‑hands meetings, and off‑site retreats. These visits are fully reimbursed, ensuring you can maintain strong relationships with teammates and stakeholders across the globe.

Location & Work Model

This is a full‑time role based in either Munich or Cologne. Following a minimum one‑month onboarding at our Zürich HQ, you will transition to a hybrid model, working remotely from your preferred location while remaining an integral part of the brighthush team.

Your Mission

As a Customer Support Engineer, you will be the guardian of our customers’ business‑critical processes. You will own cases from inception to resolution, ensuring that invoices post, orders flow, and data integrity is maintained. Your responsibilities will include:

• Investigating system behavior, data anomalies, and process logic to identify root causes.
• Implementing configuration changes, data corrections, or escalating to engineering when necessary.
• Communicating clearly with customers via email, phone, and in‑person meetings to confirm resolution.
• Maintaining response time commitments, especially for strategic accounts.
• Documenting solutions and best practices to build a knowledge base that benefits the entire team.
• Collaborating with Consultants and Client Partners on technical aspects of escalations.

As a Senior Customer Support Engineer, you will tackle the most challenging technical problems across live systems. Your role will also involve:

• Leading high‑impact initiatives that reduce effort and improve customer experience.
• Acting as a bridge between Product, Engineering, and Customer Success to influence product roadmap.
• Developing diagnostic tooling, patterns, and documentation that empower the team to resolve issues independently.
• Mentoring junior engineers and interns, raising the technical bar across the function.
• Stabilizing accounts with deteriorating health scores, restoring confidence and performance.

Key Responsibilities

• Case Ownership: Own customer cases end‑to‑end, from investigation to confirmation of resolution.
• Cross‑Boundary Diagnosis: Diagnose issues spanning platform behavior, ERP systems, master data, and process logic.
• Root‑Cause Resolution: Decide on the appropriate fix—configuration, data, process, or engineering escalation.
• Response Time Management: Keep response times within commitments, with priority handling for strategic accounts.
• Escalation Management: Recognize when a problem exceeds a single case and hand it off with comprehensive evidence.
• Knowledge Sharing: Document learnings to prevent duplication of effort.
• Collaboration: Support Consultants and Client Partners on the technical substance of escalations.

What You Bring

Senior Customer Support Engineer Level

• Master’s degree in a STEM field (computer science, engineering, information systems, mathematics, physics, or related).
• 3+ years of experience in a technical, customer‑facing role such as application support, technical consulting, solution engineering, or integration engineering.
• Demonstrated debugging ability across systems—APIs, data mapping, interfaces, and logs.
• Strong data skills: SQL or equivalent, with a habit of verifying assumptions through data analysis.
• Fluency in German and English (both written and spoken). German is a hard requirement due to our customer base.
• Nice to have: ERP experience with SAP, Microsoft Dynamics, or similar; scripting proficiency; exposure to workflow automation and process mining.

Essential Qualifications

• Proven track record of resolving complex technical issues in a fast‑paced environment.
• Excellent communication skills, capable of translating technical details to non‑technical stakeholders.
• Strong analytical mindset with a methodical approach to problem solving.
• Self‑motivated, proactive, and comfortable working independently while collaborating across teams.
• Passion for continuous learning and staying current with emerging technologies in automation and ERP.

Skills & Competencies

• Technical troubleshooting across cloud platforms, APIs, and data pipelines.
• Configuration management and change control processes.
• Data analysis and SQL querying.
• Process mapping and workflow optimization.
• Customer‑centric mindset with a focus on delivering measurable value.
• Project management and prioritization skills.
• Mentoring and knowledge transfer capabilities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will:

• Progress from a Customer Support Engineer to a Senior role, and eventually to a Lead or Managerial position.
• Gain exposure to product strategy, engineering, and customer success, broadening your skill set.
• Participate in cross‑functional projects that shape the future of enterprise automation.
• Access continuous learning resources, including workshops, certifications, and conference sponsorships.
• Benefit from a culture that rewards initiative, innovation, and customer impact.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared commitment to excellence. Our culture encourages:

• Open communication across all levels.
• Data‑driven decision making.
• Agile methodologies that enable rapid iteration.
• Work‑life balance with flexible remote options.
• Regular team events, hackathons, and knowledge‑sharing sessions.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Equity options as part of our employee‑ownership model.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and remote‑friendly policies.
• Professional development budget and conference sponsorships.
• Wellness programs, including gym memberships and mental health resources.

Ready to Build the Future of ERP Automation?

If you are passionate about solving complex technical challenges, delivering exceptional customer experiences, and driving the next wave of automation, brighthush invites you to join our mission. Apply today and own your impact in a company that values innovation, collaboration, and continuous growth.

Learn more about brighthush and our values at .

Originally posted on .