Senior Customer Delivery Specialist – Payments & FinTech Onboarding Lead at brighthush

About brighthush

brighthush is a forward‑thinking technology powerhouse that empowers businesses worldwide to create seamless customer experiences and cutting‑edge payment solutions. With a portfolio that spans from merchant acquiring to API‑driven fintech platforms, we are at the forefront of the digital commerce revolution. Our mission is simple: make every transaction effortless, secure, and delightful. As a remote‑first organization, we bring together top talent from across the United States, fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity team that is reshaping how merchants and consumers interact with payments. We champion a growth mindset, offering:

• Hands‑on exposure to the latest payment technologies, APIs, and compliance frameworks.
• Mentorship from industry veterans and opportunities to lead cross‑functional initiatives.
• A flexible remote environment that supports work‑life balance.
• Competitive compensation, generous paid time off, and a comprehensive benefits package.

Key Responsibilities

As a Senior Customer Delivery Specialist, you will be the linchpin between our clients and the brighthush delivery team. Your role will encompass:

• Kickoff Leadership: Own and facilitate kickoff sessions with new merchants, ensuring alignment on project scope, timelines, and success metrics.
• Partner Training: Design and deliver training modules for partner teams, covering product features, integration best practices, and troubleshooting.
• Ticket Coordination: Act as the primary point of contact for support tickets, coordinating with engineering, compliance, and operations to resolve issues swiftly.
• Project Management: Develop and maintain project plans, status reports, and risk logs using tools such as Salesforce, HubSpot, and Jira.
• Stakeholder Communication: Provide regular updates to senior leadership, client executives, and internal stakeholders on project health and deliverables.
• Process Improvement: Identify bottlenecks in the onboarding workflow and propose scalable solutions to enhance efficiency.
• Compliance Oversight: Ensure all onboarding activities adhere to PCI DSS, GDPR, and other regulatory requirements.

Essential Qualifications

We’re looking for a seasoned professional who brings a blend of technical acumen, project leadership, and client‑centric mindset:

• Bachelor’s degree in Business, Finance, Computer Science, or a related field.
• 5–8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding.
• Proven track record of managing complex projects from inception to successful delivery.
• Deep understanding of payment APIs, terminals, gateways, and the end‑to‑end merchant journey.
• Hands‑on experience with CRM platforms (Salesforce, HubSpot) and project management tools (Jira, Asana).
• Strong written and verbal communication skills in English, with the ability to translate technical concepts for non‑technical audiences.
• Demonstrated ability to train and empower partner teams, fostering a culture of continuous improvement.
• Proficiency in coordinating cross‑functional tickets and resolving escalations in a fast‑paced environment.

Preferred Qualifications

These additional skills will set you apart:

• Experience with PCI DSS compliance and other payment industry regulations.
• Knowledge of emerging payment technologies such as tokenization, instant payouts, and embedded finance.
• Background in data analytics, with the ability to generate actionable insights from project metrics.
• Fluency in a second language, enhancing communication with international partners.
• Prior experience in a remote, distributed team setting.

Key Skills & Competencies

• Project Management & Agile Methodologies
• Stakeholder Engagement & Relationship Building
• Technical Troubleshooting & Root Cause Analysis
• Process Design & Continuous Improvement
• Compliance & Risk Management
• Training & Knowledge Transfer
• Data‑Driven Decision Making
• Adaptability & Resilience in a Rapidly Evolving Landscape

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the payments industry itself. We provide:

• Structured learning paths, including certifications in payment technologies and project management.
• Mentorship programs pairing you with senior leaders across product, engineering, and compliance.
• Opportunities to transition into product ownership, technical architecture, or senior leadership roles.
• Annual hackathons and innovation challenges that encourage creative problem‑solving.
• Global conference sponsorships to stay ahead of industry trends.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Our remote‑first model means you’ll work alongside talented professionals from diverse backgrounds, all connected through a robust digital ecosystem. We celebrate successes with virtual team events, hackathons, and recognition programs that keep morale high and innovation flowing.

Compensation & Benefits

We offer a competitive salary range of $61,495 – $98,390 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) and flexible holiday scheduling.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Professional development stipend.
• Equity options for eligible employees.
• Wellness programs, including virtual fitness classes and mental health resources.

Application Process

Ready to elevate your career and help shape the future of payments? Submit your application through our careers portal and join a team that values innovation, impact, and personal growth. We look forward to exploring how your expertise can drive success at brighthush.