Entry‑Level TPV Customer Service Representative – Remote, Bilingual English/Spanish – 35+ WPM, Call Center Excellence

About brighthush

brighthush is a forward‑thinking, independent distributor of life, health, and wealth insurance products that is redefining the financial services landscape through cutting‑edge insurtech solutions. With a strong focus on innovation, data‑driven decision making, and customer‑centric service, brighthush empowers its clients to navigate complex insurance markets with confidence and clarity.

Our mission is simple: to make insurance accessible, understandable, and valuable for every individual and family. We do this by combining industry expertise with technology that streamlines processes, enhances transparency, and delivers personalized experiences. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic environment where growth, learning, and impact go hand‑in‑hand.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that values curiosity, collaboration, and continuous improvement. We believe that the best ideas come from diverse perspectives, so we foster an inclusive culture where every voice is heard. As a customer service representative, you’ll be the frontline ambassador of our brand, shaping the first impression of our products and services for thousands of consumers across the United States.

Key reasons to consider a career with us:

• Impactful Work: Your daily interactions help protect families and businesses, ensuring they receive the right coverage at the right time.
• Career Growth: brighthush offers clear pathways from entry‑level roles to supervisory, analytical, and strategic positions.
• Learning Culture: Access to on‑the‑job training, e‑learning modules, and mentorship programs that keep you ahead of industry trends.
• Flexibility: Fully remote work options with optional on‑site hubs in Memphis, Sunrise, Hot Springs, or West Jordan.
• Competitive Compensation: A base salary that reflects your experience, plus performance bonuses and comprehensive benefits.

Key Responsibilities

As a TPV Customer Service Representative, you will play a pivotal role in ensuring the accuracy and integrity of our client data. Your responsibilities will include:

• Conducting verification calls to confirm consumer identity and eligibility.
• Reading and following scripts verbatim to maintain compliance with regulatory standards.
• Documenting call outcomes accurately in our CRM system.
• Using dialer and call‑recording platforms to manage call flow and quality assurance.
• Escalating complex issues to the appropriate internal teams while maintaining a high level of customer satisfaction.
• Maintaining a typing speed of 35+ words per minute to ensure efficient data entry and communication.

Essential Qualifications

• Minimum of 1 year of experience in a call center or customer service environment.
• Proficient typing speed of at least 35 words per minute.
• Strong verbal and written communication skills in English.
• Ability to read scripts accurately and maintain high compliance standards.
• Experience with CRM systems, dialers, and call‑recording platforms.
• High level of attention to detail and commitment to data integrity.

Preferred Qualifications

• Experience in TPV, Medicare, or other healthcare call center roles.
• Bilingual proficiency in English and Spanish (preferred).
• Knowledge of insurance products and financial services.
• Familiarity with regulatory compliance in the finance and insurance sectors.
• Previous experience in a remote or hybrid work environment.

Skills & Competencies

Success in this role requires a blend of technical and interpersonal skills:

• Customer‑Focused Mindset: Empathy, patience, and the ability to handle sensitive information with discretion.
• Technical Proficiency: Comfortable navigating multiple software platforms simultaneously.
• Problem‑Solving: Quick thinking to resolve issues while adhering to company policies.
• Time Management: Efficiently manage call volume and documentation within tight deadlines.
• Team Collaboration: Work closely with supervisors, quality assurance, and cross‑functional teams.

Career Growth & Development

At brighthush, we are committed to your professional evolution. Starting as a Customer Service Representative, you can progress to roles such as:

• Senior Customer Service Specialist
• Team Lead / Supervisor
• Quality Assurance Analyst
• Process Improvement Specialist
• Business Analyst or Product Manager in the insurance domain

We provide structured training programs, leadership workshops, and tuition reimbursement for relevant certifications. Your growth is our priority.

Work Environment & Company Culture

Our culture is built on transparency, respect, and a shared passion for service excellence. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Access to a digital collaboration hub with chat, video, and project management tools.
• Regular feedback loops and performance reviews that help you stay on track.
• A culture of recognition where achievements are celebrated through shout‑outs, awards, and spot bonuses.

We also host quarterly virtual social events, wellness challenges, and community service initiatives to keep the team engaged and energized.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work schedule and remote work options.
• Professional development stipend and access to industry conferences.
• Employee wellness program, including mental health resources.

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote – United States (or Memphis, Sunrise, Hot Springs, West Jordan)
• Languages: English (Bilingual English/Spanish preferred)

How to Apply

Ready to make a difference and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.