Senior Customer Value Architect – Driving ROI, AI‑Enabled Product Adoption, and Strategic Growth for Enterprise SaaS Clients at brighthush

About brighthush

brighthush is a global leader in product intelligence and analytics, empowering more than 29,000 companies to unlock the full value of their data. By marrying advanced analytics with AI that understands each business’s unique context, brighthush helps teams see what’s working, diagnose what’s not, and decide what to build next. Our mission is simple: enable every product team to turn data into decisive action and measurable business outcomes.

About the Customer Value Architects Team

The Customer Value Architects (CVA) team sits at the heart of our revenue organization, bridging the gap between what customers invest in and the real, tangible results they achieve. We translate product usage into measurable business outcomes across onboarding, adoption, and renewal, ensuring that every customer experiences the value they signed up for. Our work is data‑driven, customer‑centric, and deeply collaborative, partnering with Account Executives, Renewals, Product, and Engineering to create a seamless journey from first click to lasting impact.

About the Role

As a Senior Customer Value Architect, you will be the trusted advisor for a defined portfolio of enterprise accounts. You will own the end‑to‑end adoption and value plan for each customer, from understanding why they chose brighthush to measuring the ROI they expect and driving the enablement that delivers it. Your influence extends beyond individual accounts; you will shape the broader customer success strategy, share insights with the CVA team, and help elevate the way our customers think about AI in their product workflows.

Key Responsibilities

• Value Planning & Execution – Own the value plan for each account, linking the original business problem to the outcomes the customer measures.
• Stakeholder Relationship Management – Build trust with business and technical stakeholders, aligning brighthush’s capabilities to what customers care about most.
• Discovery & Adoption Planning – Conduct deep discovery on customer priorities and pain points, translating insights into concrete adoption plans and internal updates.
• Cross‑Functional Collaboration – Partner with Account Executives on expansion and Renewals on renewal execution, providing the value case and adoption evidence that supports both.
• Enablement Leadership – Lead best‑practice sessions on dashboard design, funnel analysis, and retention modeling to deepen and broaden customer usage.
• Health Monitoring & Business Reviews – Track usage and health signals, leading business reviews that surface successes, deepen adoption, and surface risk early.
• Feature Optimization – Identify underused features and contracted capabilities, turning them into clear, actionable recommendations for customers.
• Product Support & Escalations – Triage product questions and issues, solving what you can and routing the rest to the right team.
• AI Maturity & Adoption – Build a working point of view on a customer’s AI maturity, leveraging brighthush’s AI surface to help them build on their product data.
• Feedback Loop – Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader CVA team.

Essential Qualifications

• 5+ years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
• Proven track record of managing relationships across a spectrum of stakeholders, from business partners to technical teams.
• Exceptional ability to translate technical concepts—such as data models and product metrics—into language that resonates with non‑technical audiences.
• Experience turning product usage into a clear narrative about customer outcomes and ROI.
• Comfort building and executing adoption plans that tie daily work to a customer’s larger business goals.
• Hands‑on experience with AI or agentic tooling beyond casual use, such as MCP‑based workflows or LLM copilots.
• Collaborative mindset, working seamlessly across account teams and internal partners to move plans forward.
• Strong judgment for prioritizing which accounts and actions need attention first.

Preferred Qualifications

• Background in product analytics, growth, or data‑driven product development.
• Experience in a technical advisory or professional services capacity.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Excellent communication and storytelling skills.
• Project management and execution excellence.
• Customer‑first attitude with a passion for delivering measurable outcomes.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Proficiency with analytics platforms, dashboards, and data visualization tools.
• Comfort with AI concepts and the ability to translate them into actionable business value.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Value Architect, you will:

• Advance to a Lead or Director role within the Customer Value Architects organization, shaping strategy for thousands of customers worldwide.
• Take on cross‑functional leadership projects that influence product roadmap, go‑to‑market strategy, and customer success methodology.
• Participate in our internal “Innovation Lab,” where you can experiment with new AI tools, analytics techniques, and customer engagement models.
• Access a robust learning ecosystem, including mentorship programs, internal workshops, and external conferences.
• Earn certifications in data analytics, AI, and customer success frameworks.

Work Environment & Culture at brighthush

Our culture is built on the following core values:

• Make Bold Bets – We choose courageous action over comfortable progress.
• Innovate with Insight – We tackle decisions with rigor and judgment, combining data, experience, and collective wisdom.
• One Team – We collaborate across boundaries to achieve far greater impact.
• Candor with Connection – We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer – We deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity – We find elegant solutions to complex problems, making sophisticated things accessible.

Our remote‑first environment empowers you to work from anywhere while staying connected through regular virtual town halls, team huddles, and cross‑functional workshops. We celebrate diversity, equity, and inclusion, actively encouraging women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ individuals to apply. We are an equal‑opportunity employer and consider qualified applicants with arrest and conviction records in accordance with applicable laws.

Compensation, Perks, and Benefits

While specific compensation details are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in brighthush’s success.
• Comprehensive medical, vision, and dental coverage.
• Mental wellness benefits, including counseling services and mindfulness resources.
• Generous paid time off, including vacation, holidays, and additional company‑wide days.
• Enhanced parental leave for new parents.
• Volunteer time off to support community initiatives.
• Pre‑tax benefits such as 401(k) matching, commuter benefits, and wellness stipends.

Contract positions may have a different benefits structure, but all employees enjoy a supportive, inclusive, and growth‑oriented environment.

How to Apply

Ready to help enterprise customers unlock the full potential of their data and drive measurable business outcomes? Submit your application through our careers portal or click the link below. We look forward to learning how your expertise and passion align with brighthush’s mission to empower product teams worldwide.

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Closing Statement

At brighthush, you’ll join a team of data‑driven, customer‑centric professionals who are reshaping how businesses understand and act on their product data. If you thrive in a fast‑paced, collaborative environment and are excited to drive real, measurable impact for enterprise customers, we want to hear from you. Join us and help shape the future of product intelligence.