Senior Cyber Threat Intelligence Customer Success Manager – Accelerating Customer Success & Defensive Excellence at brighthush

About brighthush

brighthush is a trailblazing cyber‑intelligence platform that empowers organizations to stay one step ahead of increasingly sophisticated adversaries. Leveraging an open‑source intelligence engine and cutting‑edge machine learning models, we deliver the fastest, most accurate discovery and research of emerging threats in near real‑time. With a global footprint that serves 20 million individual users and over 2,000 enterprise customers, brighthush has become the go‑to solution for security teams that demand actionable insights, rapid response, and continuous protection.

Founded in the heart of the San Francisco Bay Area, brighthush is a self‑funded, profitable startup that thrives on a culture of innovation, agility, and customer obsession. We are a fully remote‑first organization, yet we maintain a strong sense of community through weekly virtual kick‑offs, one‑on‑ones, and quarterly in‑person workshops that bring our distributed team together for collaboration, learning, and fun.

Role Overview

As a Senior Cyber Threat Intelligence Customer Success Manager at brighthush, you will be the trusted partner for our customers from onboarding through adoption and expansion. You will champion their success, ensuring they extract maximum value from our threat intelligence platform, and you will translate their feedback into product enhancements that shape the future of brighthush. Your deep understanding of cyber‑security, combined with a passion for customer advocacy, will help us deliver world‑class service and drive customer retention and growth.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term, personal relationships with key stakeholders across multiple organizations. Conduct regular, proactive check‑ins, business reviews, and adoption workshops to keep customers engaged and aligned with their security objectives.
• Onboarding & Enablement: Lead the end‑to‑end onboarding journey, ensuring a smooth transition from sales to customer success. Deliver tailored training, create adoption roadmaps, and provide hands‑on guidance that accelerates time‑to‑value.
• Advocacy & Retention: Champion customer success by turning satisfied users into vocal advocates. Gather testimonials, case studies, and reference program participation that showcase the impact of brighthush on their security posture.
• Product Feedback Loop: Partner closely with the product and engineering teams to translate customer pain points into actionable feature requests and enhancements. Serve as the voice of the customer in product roadmaps.
• Cross‑Functional Collaboration: Work hand‑in‑hand with sales, marketing, support, and development to align on customer goals, share insights, and drive joint initiatives that improve the overall customer experience.
• Knowledge Base & Resources: Create, curate, and maintain a comprehensive toolkit of tutorials, guides, best‑practice playbooks, and FAQs that empower customers to self‑serve and deepen their expertise.
• Metrics & Reporting: Track and analyze key success metrics such as adoption rates, NPS, churn, and renewal performance. Use data to identify trends, forecast renewals, and recommend proactive actions.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums. Share insights on threat intelligence trends and best practices to position brighthush as a thought leader.

Essential Qualifications

• Bachelor’s degree in Computer Science, Cyber‑Security, Information Technology, or equivalent professional experience.
• Minimum 2 years of hands‑on experience in threat intelligence, cyber‑automation, security analysis, or a related security role.
• Proven track record of managing customer relationships and driving adoption of security solutions.
• Strong analytical mindset with the ability to interpret data, identify patterns, and translate findings into actionable recommendations.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non‑technical audiences.
• Demonstrated empathy, patience, and active listening skills that enable you to understand and address customer needs.
• Self‑motivated, growth‑oriented, and comfortable working in a fast‑paced, remote environment.
• Experience with SaaS customer success tools (e.g., Gainsight, Totango, or similar) and CRM systems.

Preferred Qualifications

• Advanced certifications such as CISSP, CISM, or GCIH.
• Experience in a startup or high‑growth technology environment.
• Knowledge of open‑source intelligence (OSINT) tools and threat intelligence platforms.
• Background in security operations center (SOC) or incident response.
• Fluency in multiple languages or experience working with global customers.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer success initiatives with business goals.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting partnerships.
• Problem‑Solving – Creative and analytical approach to troubleshooting and resolving customer challenges.
• Collaboration – Comfortable working cross‑functionally with product, sales, marketing, and support teams.
• Adaptability – Thrive in a dynamic, remote‑first environment where priorities can shift quickly.
• Time Management – Prioritize tasks effectively to meet deadlines and deliver high‑quality outcomes.
• Data‑Driven Decision Making – Use metrics and analytics to guide actions and measure impact.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders and industry experts.
• Continuous learning resources, including online courses, certifications, and conference sponsorships.
• Clear career pathways that can lead to roles such as Director of Customer Success, Head of Product, or VP of Customer Experience.
• Opportunities to influence product strategy and shape the future of threat intelligence technology.
• Regular feedback loops and performance reviews that help you grow and achieve your professional goals.

Work Environment & Company Culture

brighthush is a remote‑first, inclusive, and collaborative workplace. We value:

• Flexibility – Design your own work rhythm with flexible hours that align with your productivity peaks.
• Transparency – Open communication channels, regular town halls, and an open‑door policy with leadership.
• Community – Weekly virtual team kick‑offs, 1‑on‑1s, and quarterly in‑person gatherings that foster connection and camaraderie.
• Innovation – A culture that encourages experimentation, rapid iteration, and learning from failure.
• Diversity & Inclusion – Commitment to building a diverse workforce that reflects the communities we serve.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Equity participation that aligns your success with the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Remote work stipend to cover home‑office equipment, co‑working space, and internet costs.
• Professional development budget for courses, certifications, and industry conferences.
• Wellness programs, including mental health resources and virtual fitness classes.

Location & Working Hours

This is a 100% remote position. We prefer candidates who can work during U.S. business hours, ideally from the West Coast, to align with our core team’s schedule. However, we value flexibility and are open to discussing time‑zone arrangements that support a healthy work‑life balance.

How to Apply

Ready to take the next step in your career and help shape the future of cyber threat intelligence? Submit your application through our careers portal or send a brief introduction highlighting:

• Your experience in threat intelligence or customer success.
• What excites you about the role and how you can contribute to brighthush’s mission.
• Any relevant achievements or projects that demonstrate your impact.

Our hiring process typically takes 2–3 weeks, and we’ll keep you informed at every stage. We look forward to learning more about you and exploring how we can grow together.Apply for this job