Senior Data Analyst – Customer Journey & Attribution Specialist – Driving Digital Engagement, Revenue Growth, and Customer Success at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers SaaS companies to transform the way they engage, retain, and grow their customer base. With a mission to deliver measurable impact through data‑driven insights and actionable storytelling, brighthush blends cutting‑edge analytics, AI, and customer success expertise to help businesses unlock the full value of every digital touchpoint. Our culture is built on curiosity, collaboration, and a relentless focus on outcomes that matter—whether that means faster time‑to‑value for a new user or higher net revenue retention for an enterprise client.

Why This Role Matters

In the fast‑moving world of SaaS, understanding how every interaction—email, in‑app prompt, or one‑on‑one call—contributes to customer success is the difference between a good product and a great one. As the Senior Data Analyst – Customer Journey & Attribution Specialist, you will become the bridge between data and strategy, turning raw metrics into clear, actionable narratives that guide product teams, marketing, and customer success leaders. Your work will directly influence how brighthush’s clients accelerate adoption, reduce churn, and drive expansion revenue.

Key Responsibilities

• Attribution Modeling & Impact Tracing
  • Design, build, and continuously refine multi‑touch attribution frameworks that isolate the impact of digital campaigns, product usage, and CSM interventions.
  • Integrate data from email platforms, in‑app analytics, Gainsight CTA outcomes, and CRM lifecycle stages into a unified data pipeline.
  • Translate early‑stage adoption metrics (TTV, active usage, feature adoption) into long‑term financial outcomes such as NRR and expansion revenue.
• Campaign Feedback & Journey Optimization
  • Provide data‑backed recommendations to Campaign Strategy and Product Insight teams to fine‑tune intervention thresholds, targeting rules, and messaging.
  • Segment audiences by behavior and usage patterns, collaborating with stakeholders to refine trigger logic for automated campaigns.
  • Identify bottlenecks and drop‑off points across the customer journey, recommending targeted interventions that yield the highest incremental lift.
• Data Operations & Reporting
  • Own data hygiene across disparate systems—clean, transform, and standardize datasets to ensure reliability.
  • Collaborate with Product Insights and CS Ops to unify identity resolution and event logging across the post‑sale journey.
  • Build and maintain interactive dashboards in Tableau, Looker, or Power BI that provide real‑time visibility into campaign performance, attribution splits, and channel efficiency.
  • Leverage AI tools (Claude, ChatGPT, Copilot) to accelerate SQL writing, data cleaning, and complex analysis.

Essential Qualifications

• 5+ years of experience in data analytics, marketing analytics, or revenue/customer success operations.
• At least 2 years focused on attribution modeling or lifecycle analytics within a SaaS environment.
• Advanced SQL proficiency; hands‑on experience with Snowflake, BigQuery, or Redshift.
• Proven ability to build clear, functional dashboards using Tableau, Looker, or Power BI.
• Familiarity with Gainsight, Salesforce, or HubSpot for CS operations and CRM data.
• Strong business acumen—capable of translating analytical insights into strategic recommendations.
• Excellent communication skills, able to present complex concepts to non‑technical stakeholders.
• U.S. citizenship and legal authorization to work in the United States.

Preferred Qualifications

• Hands‑on experience building multi‑touch attribution models using SQL, Python, or R.
• Deep experience connecting hybrid digital engagement metrics (in‑app triggers, email engagement) with Gainsight CTA outcomes and CRM lifecycle stages.
• Advanced understanding of full‑funnel SaaS economics—time‑to‑value, active usage, feature adoption, and their correlation to NRR and expansion revenue.
• Proficiency with AI tools (Claude, ChatGPT, Copilot) for accelerating analytical workflows.
• Experience with cross‑system integration and data warehousing at scale.

Skills & Competencies

• Technical Proficiency: SQL, Python/R, Snowflake/BigQuery/Redshift, Tableau/Looker/Power BI, Gainsight, Salesforce, HubSpot.
• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and derive actionable insights.
• Storytelling: Translate data into compelling narratives that influence strategy and drive decision‑making.
• Collaboration: Work cross‑functionally with Campaign Strategy, Product Insight, and CS Ops teams.
• Project Management: Own end‑to‑end data projects, from requirement gathering to deployment and monitoring.
• Continuous Learning: Stay current on emerging analytics tools, AI advancements, and SaaS industry trends.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact, not titles. As you master attribution modeling and customer journey analytics, you’ll open doors to senior analytics roles, product strategy leadership, or even executive data science positions. We invest in your growth through:

• Mentorship from senior data scientists and product leaders.
• Access to industry conferences, workshops, and advanced training courses.
• Internal knowledge‑sharing sessions and hackathons.
• Opportunities to lead cross‑functional initiatives that shape the future of our analytics platform.

Work Environment & Culture

brighthush thrives on a culture of transparency, curiosity, and empowerment. Our teams collaborate across geography, bringing diverse perspectives to solve complex problems. We celebrate data‑driven decision‑making, encourage experimentation, and reward bold ideas that deliver real value to our clients. Whether you’re working from our flexible office spaces or remotely, you’ll find a supportive community that values work‑life balance and personal authenticity.

Compensation & Benefits

Base Salary Range: $100,000 – $125,000 USD (commensurate with experience and qualifications). In addition to a competitive base, you’ll be eligible for:

• Performance‑based incentive bonus plans.
• Equity participation through our Employee Stock Purchase Plan.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• 10 paid holidays plus generous paid time off.
• Paid parental and family leave.
• Access to wellness programs, mental health resources, and flexible work arrangements.
• Annual professional development stipend.

Travel & Relocation

Travel: Under 10% of the time. Relocation: None. We support remote work and offer a flexible hybrid model.

How to Apply

Ready to turn data into action and help SaaS companies unlock their full potential? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete our Reasonable Accommodations Form.

Join brighthush

At brighthush, we believe that people are the heart of innovation. If you’re passionate about data, eager to collaborate across teams, and ready to make a tangible impact on customer success, we’d love to hear from you. Apply today and help us shape the future of SaaS customer journeys.