Senior Director of Customer Analytics & Revenue Optimization – SaaS & Data‑Driven Strategy at brighthush

About brighthush

brighthush is a trailblazer in the identity and access management space, redefining how enterprises protect and empower their digital experiences. With a cloud‑native platform that enables secure, frictionless interactions for millions of users worldwide, brighthush is at the forefront of the SaaS revolution. Our mission is simple yet powerful: digital freedom for every user, without compromise. This vision permeates every facet of our organization, from product innovation to customer success, and drives a culture that celebrates individuality, curiosity, and relentless improvement.

Headquartered in Denver, Colorado, brighthush operates on a global scale, serving more than half of the Fortune 100 and a diverse portfolio of mid‑market and enterprise customers. Our growth trajectory is fueled by a blend of cutting‑edge technology, data‑centric decision making, and a commitment to building an inclusive, collaborative workplace where every voice is heard.

Why This Role Matters

As the Senior Director of Customer Analytics, you will be the strategic catalyst that transforms raw data into actionable insights, directly influencing revenue growth, customer retention, and operational excellence. You will partner with the Chief Customer Officer, Finance, Sales, and Product teams to create a unified view of customer health, forecast performance, and drive accountability across the organization. Your analytical leadership will shape the narrative that informs executive decisions, board reviews, and investor communications, ensuring that brighthush’s growth story is backed by rigorous, data‑driven evidence.

Key Responsibilities

1. Customer Revenue Metrics & Standards

• Collaborate with Finance to define and maintain ARR, GRR, NRR, churn, and cohort metrics that align with industry best practices and the standards of our private‑equity partner, brighthush.
• Translate enterprise‑level financial data into granular, operational dashboards for Customer Success, Sales, and Renewals teams.
• Lead the development of cross‑sell and upsell pipeline reporting, ensuring visibility into revenue opportunities and risks.

2. Executive & Board Reporting

• Own the end‑to‑end data preparation and storytelling for CCO presentations, board packs, and quarterly business reviews.
• Craft narratives that link financial performance to customer behavior, operational initiatives, and strategic priorities.
• Ensure that all executive reporting is accurate, timely, and aligned with the underlying operational reality.

3. Renewal & Retention Variance Analysis

• Design and maintain models that compare forecasted renewal rates against actual performance.
• Provide root‑cause analysis of variances, identifying drivers of churn, contraction, and expansion.
• Recommend corrective actions and monitor their impact over time.

4. Planning & Capacity Modeling

• Partner with Finance to build annual renewal and retention forecasts, setting historical baselines and target assumptions.
• Develop headcount, coverage‑ratio, and capacity models that align with book‑of‑business segmentation.
• Validate assumptions against market trends and internal growth plans.

5. Customer Health & Early Warning Systems

• Design, refine, and maintain a customer health scoring model that incorporates risk telemetry and predictive churn analytics.
• Implement early warning alerts that flag accounts at risk, enabling proactive engagement.
• Collaborate with Customer Success and Sales to translate insights into action plans.

6. Analytics Requirements & Data Governance

• Define reporting requirements across Salesforce, the enterprise data warehouse, and BI platforms.
• Work with Systems & Operations and Data & Analytics teams to ensure data models adhere to Finance’s standardized definitions.
• Execute custom quantitative analyses for the CCO and other stakeholders.

7. Cross‑Functional Strategy Alignment

• Collaborate with Revenue Operations and CRO leadership to unify data models that improve Net Retention Rate (NRR).
• Partner with Product Strategy to deliver granular churn and revenue forecasting sliced by product line and usage behaviors.
• Champion a culture of data‑driven decision making across the organization.

What You’ll Bring

Essential Qualifications

• 10+ years of experience in customer analytics, revenue analytics, FP&A, or Customer Success/Revenue Operations within a B2B SaaS environment.
• Deep expertise in SaaS recurring revenue models, including ARR, GRR, NRR, cohort analysis, contraction, and churn dynamics.
• Advanced proficiency in SQL, Excel, and BI tools (Tableau, Power BI) as well as CRM platforms such as Salesforce.
• Proven ability to translate business requirements into technical data specifications and build executive‑ready dashboards.
• Exceptional skill in synthesizing complex quantitative data into clear, persuasive narratives for senior leadership.
• Strong cross‑functional influence and communication skills, capable of aligning Finance, Sales, RevOps, and Product teams.
• Experience operating within a private‑equity‑backed enterprise and supporting board‑level reporting is highly preferred.
• Track record as a high‑output individual contributor who manages complex data projects from concept to execution.

Preferred Qualifications

• Experience with private‑equity partners, particularly in scaling SaaS businesses.
• Knowledge of advanced statistical modeling and machine learning techniques for churn prediction.
• Background in data governance and data quality initiatives.
• Familiarity with cloud data platforms such as Snowflake, BigQuery, or Redshift.

Skills & Competencies

• Strategic thinking with a data‑driven mindset.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication.
• Leadership and mentorship capabilities.
• Adaptability in a fast‑paced, evolving environment.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not just a ladder—it’s a dynamic ecosystem that encourages cross‑functional exploration, leadership development, and innovation. You will have the chance to:

• Lead high‑impact projects that shape the company’s revenue strategy.
• Mentor junior analysts and build a high‑performing analytics team.
• Participate in executive‑level strategy sessions and board meetings.
• Access to internal training programs, certifications, and industry conferences.
• Collaborate with product, engineering, and sales leaders to influence product roadmaps and go‑to‑market strategies.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and authenticity. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every team member can bring their authentic self to work. Our flexible, hybrid work model supports work‑life balance while encouraging face‑to‑face collaboration when it matters most.

Key cultural pillars include:

• Empowerment: You’re trusted to own your projects and make decisions that drive impact.
• Continuous Learning: We invest in your growth through mentorship, training, and knowledge sharing.
• Community: Regular team bonding events, volunteer opportunities, and employee resource groups create a sense of belonging.
• Transparency: Open communication channels keep everyone informed and aligned.

Compensation & Benefits

While the base salary range for this role in Colorado is $160,895 – $214,527, the total compensation package is designed to reward performance, expertise, and commitment. In addition to competitive base pay, you will receive:

• Performance‑based bonuses tied to company and individual metrics.
• Equity or stock‑option opportunities to share in brighthush’s long‑term success.
• Generous paid time off (PTO) and holiday schedule.
• Parental leave and family‑friendly policies.
• Comprehensive health, dental, and vision plans with progressive coverage options.
• Retirement savings plan with company match.
• Education reimbursement for relevant courses and certifications.
• Commuter benefits and flexible work arrangements.

Join Us

Are you ready to lead the analytics engine that powers brighthush’s Apply for this job