Global Head of Customer Success Engineering – Leading AI‑Enabled Programmatic Advertising Solutions at brighthush

About brighthush

brighthush is a trailblazing technology powerhouse that is redefining the digital advertising ecosystem. With a relentless focus on innovation, we empower publishers, advertisers, and agencies to unlock the full potential of programmatic media. Our suite of cutting‑edge solutions spans real‑time bidding, data‑driven audience segmentation, and AI‑powered optimization, all built on a foundation of open standards and scalable architecture. At brighthush, we believe that technology should be a catalyst for growth, not a barrier. That’s why we invest heavily in talent, culture, and continuous learning, ensuring our teams are always at the forefront of industry evolution.

Why brighthush?

When you join brighthush, you become part of a global community that thrives on curiosity, collaboration, and impact. We champion a culture of transparency, where ideas are shared openly and decisions are data‑driven. Our remote‑first model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant network of experts across the world. We celebrate diversity, encourage experimentation, and reward results that push the boundaries of what’s possible in programmatic advertising.

Position Overview

We are seeking an experienced, visionary leader to serve as the Global Head of Customer Success Engineering at brighthush. In this role, you will spearhead the technical success of our enterprise customers, ensuring they derive maximum value from our platform. You will lead a global, cross‑functional team of engineers, data scientists, and support specialists, driving the design, implementation, and continuous improvement of customer‑centric solutions. Your deep expertise in OpenRTB, auction mechanics, and AI automation will be instrumental in shaping the future of our product roadmap and customer engagement strategy.

Key Responsibilities

• Strategic Leadership: Define and execute the technical vision for customer success, aligning engineering initiatives with business objectives and customer needs.
• Team Management: Build, mentor, and inspire a high‑performing global engineering team, fostering a culture of ownership, accountability, and continuous improvement.
• Customer Advocacy: Serve as the technical voice for our enterprise clients, translating their challenges into actionable product enhancements and support workflows.
• Escalation Management: Own the end‑to‑end resolution of high‑impact technical issues, coordinating with product, operations, and support teams to deliver rapid, effective solutions.
• Revenue Enablement: Partner with Sales and Product Management to identify upsell opportunities, develop technical proposals, and contribute to the overall revenue strategy.
• Process Optimization: Design and refine engineering processes, including release management, incident response, and knowledge base development, to increase efficiency and quality.
• Data‑Driven Decision Making: Leverage analytics to monitor customer health, identify trends, and proactively address potential risks.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in programmatic technology.
• Cross‑Functional Collaboration: Work closely with Product, Sales, Marketing, and Customer Success teams to ensure a seamless customer journey from onboarding to optimization.
• Innovation & AI Integration: Drive the adoption of AI and automation tools across the customer success engineering stack, enhancing scalability and predictive capabilities.

Essential Qualifications

• 10+ years of progressive experience in programmatic advertising, with a strong technical background at an SSP, DSP, ad server, or publisher.
• Deep, hands‑on knowledge of OpenRTB, auction mechanics, supply path architecture, and real‑time bidding protocols.
• Proven track record of leading global, distributed engineering teams, with experience managing cross‑functional projects and delivering complex technical solutions.
• Practical fluency in AI, machine learning, and automation tools relevant to programmatic advertising (e.g., TensorFlow, PyTorch, AutoML, or similar).
• Strong analytical mindset, with the ability to translate data insights into actionable strategies.
• Excellent communication skills, capable of articulating technical concepts to both technical and non‑technical stakeholders.
• Experience in a high‑growth, fast‑paced startup or scale‑up environment, with a demonstrated ability to thrive under ambiguity.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.

Preferred Qualifications

• Experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker).
• Background in building or managing large‑scale data pipelines and real‑time analytics.
• Familiarity with compliance standards such as GDPR, CCPA, and industry data privacy frameworks.
• Prior exposure to customer‑success or support engineering roles, with a focus on technical troubleshooting and incident management.
• Leadership experience in a remote‑first organization, with a proven ability to build cohesive teams across time zones.
• Published technical articles, conference talks, or contributions to open‑source projects in the programmatic space.

Core Skills & Competencies

• Technical Leadership & Vision
• Programmatic Advertising Expertise
• OpenRTB & Real‑Time Bidding Proficiency
• AI & Automation Integration
• Incident & Escalation Management
• Data Analytics & Insight Generation
• Cross‑Functional Collaboration
• Strategic Planning & Execution
• Mentorship & Talent Development
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As Global Head of Customer Success Engineering, you will:

• Lead the expansion of our customer success engineering organization, shaping its structure and culture.
• Collaborate with executive leadership to influence product strategy and market positioning.
• Mentor emerging leaders, creating a pipeline of high‑potential talent within the company.
• Participate in industry panels, hackathons, and innovation labs, positioning yourself as a thought leader.
• Access continuous learning resources, including certifications, workshops, and conference sponsorships.
• Benefit from a performance‑based bonus structure tied to customer satisfaction, revenue growth, and team success.

Work Environment & Culture

brighthush is built on a foundation of trust, autonomy, and collaboration. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly all‑hands video calls with the executive team.
• Monthly virtual team‑building events and hackathons.
• Dedicated Slack channels for real‑time collaboration across departments.
• Access to a digital library of courses, books, and industry reports.
• Regular one‑on‑one coaching sessions with senior leaders.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 242,250 – 285,000 per year, commensurate with experience.
• Performance‑Based Bonus: Up to 20% of base salary, tied to individual and company metrics.
• Equity: Eligible for a grant of company stock options, aligning your success with brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement Plan: 401(k) with company match up to 4%.
• Paid Time Off: Generous PTO policy, including 15 days of paid vacation, 10 paid holidays, and unlimited sick leave.
• Professional Development: Annual budget for conferences, certifications, and training.
• Flexible Work Hours: Trust‑based schedule to balance work and personal life.
• Wellness Programs: Gym membership stipend, mental health resources, and wellness challenges.
• Family Support: Parental leave policy, adoption assistance, and childcare stipend.

How to Apply

If you are passionate about shaping the future of programmatic advertising, thrive in a fast‑paced, global environment, and want to lead a world‑class engineering team, we want to hear from you. Submit your application through our careers portal and join brighthush in delivering transformative solutions to the digital advertising world.