Senior Enterprise Customer Success Lead – Thailand – AI‑Powered EdTech Growth Champion & Adoption Strategist – Driving Enterprise Success, Expansion, Upsell, and Customer Delight at brighthush

About brighthush

brighthush is more than an EdTech company; it is a global movement redefining how people learn English in the 21st century. By blending cutting‑edge natural language processing, adaptive learning algorithms, and immersive conversational practice, brighthush delivers a personalized, engaging, and measurable language improvement experience at scale. Our mission is simple yet ambitious: empower individuals, businesses, and educational institutions to unlock their full potential through fluent English, fostering global connectivity and career advancement.

With a rapidly expanding user base across Asia, Europe, and the Americas, brighthush sits at the forefront of the EdTech revolution. We pride ourselves on a culture of innovation, data‑driven decision making, and an unwavering focus on customer success. Our team is a vibrant mix of technologists, educators, designers, and customer‑centric professionals who thrive in a fast‑paced, collaborative environment.

Industry Landscape & Why It Matters

The global language learning market is projected to exceed $20 billion by 2028, driven by the rise of remote work, international trade, and the growing demand for soft skills. AI‑powered platforms are at the heart of this transformation, offering scalable, adaptive, and engaging learning pathways that were once only possible in a classroom setting. brighthush is positioned to lead this wave, providing enterprises with a platform that not only improves language proficiency but also delivers measurable business outcomes such as increased employee productivity, reduced travel costs, and stronger cross‑border collaboration.

Why Join brighthush?

At brighthush, we don’t just build products – we build futures. Every line of code, every design mock‑up, and every customer interaction is aimed at making language learning accessible, effective, and enjoyable for millions of learners worldwide. If you are passionate about technology, education, and making a tangible impact, brighthush offers the platform, the people, and the purpose to help you thrive.

Role Overview

As the Senior Enterprise Customer Success Lead for Thailand, you will be the linchpin between our product, our customers, and our growth engine. You will shape the customer journey, drive adoption, and unlock the full value of our platform for enterprise clients. Your influence will directly affect revenue, retention, and the overall success of our Thai portfolio.

Key Success Metrics

• Customer Retention Rate: Target 95%+ annually
• Net Promoter Score (NPS): Target 70+ across enterprise accounts
• Adoption Rate: Increase active users by 30% within the first 12 months
• Upsell & Cross‑Sell Revenue: Generate 20% of total enterprise ARR from expansion activities
• Churn Reduction: Reduce churn by 15% year‑over‑year

Day in the Life

Imagine starting your day with a quick check of the customer health dashboard, followed by a 30‑minute sync with the product team to discuss upcoming feature releases. You’ll then lead a virtual onboarding workshop for a new enterprise client, guide them through the platform’s advanced analytics, and set up a customized adoption roadmap. Throughout the day, you’ll collaborate with sales on renewal negotiations, mentor junior CS teammates, and contribute to a quarterly strategy review with senior leadership.

Key Responsibilities

• Portfolio Management: Own a diversified set of enterprise accounts, ensuring their success and satisfaction with brighthush’s platform.
• Adoption & Engagement: Drive user adoption through onboarding, training, and ongoing engagement initiatives, turning new users into power advocates.
• Strategic Account Planning: Develop and execute account plans that align with customer business objectives, identifying upsell and cross‑sell opportunities.
• Relationship Building: Serve as the primary point of contact for key stakeholders, building trust and fostering long‑term partnerships.
• Project Management: Coordinate cross‑functional projects (product, marketing, sales, and support) to deliver on customer promises.
• Data‑Driven Insights: Monitor and analyze customer health metrics, churn risk, and usage patterns to proactively address issues.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to inform roadmap decisions.
• Pipeline Development: Collaborate with sales to identify renewal opportunities, expansion prospects, and referral leads.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning the brand as a trusted partner.
• Team Mentorship: Coach junior CS team members, sharing best practices and fostering a culture of continuous improvement.

Essential Qualifications

• Minimum of 3 years of experience in customer success, account management, consulting, or enterprise sales, preferably within SaaS or EdTech.
• Fluent in both Thai and English, with exceptional written and verbal communication skills.
• Proven track record of managing large, complex enterprise portfolios and driving measurable adoption.
• Strong project management skills, with the ability to juggle multiple initiatives and deliver on deadlines.
• Strategic thinker who can translate customer goals into actionable plans that drive revenue and retention.
• Data‑driven mindset, comfortable using analytics tools to derive insights and inform decisions.
• Collaborative team player who thrives in a fast‑moving, cross‑functional environment.
• Customer‑first mentality, always seeking to exceed expectations and create delight.

Preferred Qualifications

• Experience working with AI‑powered platforms or adaptive learning solutions.
• Background in enterprise sales or a deep understanding of the B2B SaaS sales cycle.
• Proficiency with CRM systems and customer success platforms.
• Knowledge of the Thai market’s regulatory landscape and educational ecosystem.
• Previous remote work experience with a distributed team.

Skills & Competencies

• Excellent communicator, able to articulate complex concepts in simple terms.
• Strong analytical and problem‑solving abilities.
• Resilience and adaptability in a dynamic, high‑growth environment.
• Comfortable with technology, quickly learning new tools and platforms.
• Proactive mindset, anticipating customer needs before they arise.
• Leadership qualities that inspire confidence in both customers and teammates.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding that immerses you in our product, culture, and processes.
• Mentorship from senior leaders and peers across product, sales, and engineering.
• Learning stipend for courses, certifications, and conferences related to customer success, SaaS, and AI.
• Internal mobility into roles such as Customer Success Director, Product Manager, or Sales Enablement Lead.
• Opportunity to contribute to high‑impact projects that shape the future of language learning technology.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere in Thailand, with optional co‑working spaces in Bangkok, Ho Chi Minh City, or Hanoi.
• Inclusive Community: Celebrate diversity and foster belonging through employee resource groups and cultural events.
• Innovation Hub: Collaborate with world‑class engineers and designers to push the boundaries of AI in education.
• Impact‑Driven Mission: Every team member’s work directly contributes to millions of learners worldwide.
• Open Feedback Loop: Regular pulse surveys, town halls, and one‑on‑one check‑ins keep communication transparent.

Compensation & Benefits

While specific figures vary based on experience, you can expect:

• Competitive base salary aligned with the Thai market for mid‑level Customer Success Managers.
• Performance‑based quarterly bonuses tied to customer retention, adoption metrics, and upsell revenue.
• Health, dental, and vision insurance covering you and your dependents.
• Company‑matched retirement savings plan.
• Unlimited paid time off, with a generous holiday calendar.
• Flexible working hours and the option to work remotely full‑time.
• Annual learning stipend and travel allowance for conferences.
• Equity or stock‑option program for high‑impact contributors.

How to Apply

If you’re ready to lead the customer success journey for a cutting‑edge AI‑powered EdTech platform and help thousands of learners achieve fluency, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how you can make a lasting impact at brighthush.