Senior Digital Customer Success Campaign Manager – Driving Scalable Lifecycle Journeys & Data‑Driven Growth at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity and unified access management space, empowering organizations worldwide to secure their digital ecosystems while unlocking productivity. With a portfolio that spans enterprise password management, single sign‑on, and AI‑enhanced identity verification, we help more than 180,000 businesses—from Fortune 100 leaders to cutting‑edge AI startups—protect their most valuable assets. Our culture is built on the belief that security should never be a bottleneck; it should be a seamless, invisible layer that lets teams innovate faster and smarter. As we continue to scale, we’re looking for passionate, data‑driven professionals who want to shape the future of digital customer success and make a measurable impact on millions of users.

Position Overview

As a Senior Digital Customer Success Campaign Manager, you will be the architect and steward of brighthush’s end‑to‑end digital success programs. You will design, launch, and continuously refine targeted digital journeys that guide customers from onboarding through activation, adoption, and expansion. Your work will blend strategic program design, hands‑on campaign execution, rigorous analytics, and cross‑functional collaboration to deliver measurable customer outcomes at scale. This is an individual‑contributor role that thrives on ambiguity, experimentation, and a relentless focus on customer delight. You will report to the Senior Manager, Digital Customer Success, and work remotely across North America.

Key Responsibilities

• Program Design & Execution – Build and own scalable digital customer success programs that span the entire lifecycle: onboarding, activation, adoption, retention, expansion, and renewal.
• Journey Mapping – Translate customer signals, product usage data, and business goals into clear, actionable digital journeys that guide users to the next milestone.
• Content & Messaging – Draft, edit, and optimize email campaigns, in‑app messages, and supporting content that resonates with diverse customer personas.
• Data‑Driven Optimization – Leverage A/B testing, cohort analysis, and predictive modeling to iterate on timing, targeting, and messaging for maximum impact.
• Cross‑Functional Collaboration – Partner with Customer Success, Product, Support, Marketing, Content, and Data teams to align program objectives with business priorities.
• Performance Measurement – Build dashboards and reporting frameworks that track activation, engagement, churn, expansion, and other key metrics.
• AI Integration – Explore and implement AI tools that accelerate campaign creation, surface insights, and personalize customer interactions.
• Continuous Improvement – Identify friction points and opportunities across the customer journey, and propose data‑backed solutions to enhance the experience.
• Stakeholder Communication – Present program insights, results, and recommendations to senior leadership and cross‑functional partners.
• Compliance & Governance – Ensure all campaigns adhere to privacy regulations, data governance policies, and brand guidelines.

Essential Qualifications

• 6+ years of experience in Digital Customer Success, Lifecycle Marketing, Growth Operations, or a related SaaS environment.
• Proven track record of building and owning lifecycle or digital success programs that deliver measurable business impact.
• Hands‑on experience with customer success and marketing automation platforms such as Gainsight, Salesforce, Marketo, Outreach, or equivalent.
• Deep understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk mitigation.
• Strong analytical mindset: ability to interpret customer and product signals, identify patterns, and translate insights into actionable campaign strategies.
• Excellent written and verbal communication skills, with a knack for crafting concise, persuasive messaging for varied audiences.
• Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams.
• Comfortable working in a fast‑moving environment where new programs, processes, and operating models are built from scratch.

Preferred Qualifications

• Experience using AI or machine‑learning tools to support program design, experimentation, and optimization.
• Background in cybersecurity or familiarity with brighthush’s product suite.
• Knowledge of advanced segmentation, predictive analytics, and personalization engines.
• Experience managing large, complex data sets and building robust reporting dashboards.
• Prior exposure to a high‑growth SaaS company that has scaled customer success programs globally.

Skills & Competencies

• Strategic thinking with a data‑driven execution focus.
• Project management and prioritization across multiple initiatives.
• Strong stakeholder management and influence skills.
• Creative problem‑solving and a bias for action.
• Adaptability to ambiguity and rapid change.
• Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Looker).
• Experience with A/B testing frameworks and cohort analysis.
• Comfort with remote collaboration tools (Slack, Teams, Zoom, Notion).

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Digital Customer Success Campaign Manager, you will have the opportunity to:

• Lead cross‑functional initiatives that shape the future of our customer experience.
• Mentor junior team members and share best practices across the Customer Experience organization.
• Take ownership of high‑impact projects that influence product roadmap decisions.
• Participate in leadership development programs, hackathons, and industry conferences.
• Explore lateral moves into Product Marketing, Growth Operations, or Customer Success Leadership roles.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, collaboration, and a results‑oriented mindset. Our culture is defined by:

• Transparency – Open communication channels and clear expectations across all levels.
• Innovation – A safe space to experiment, iterate, and challenge the status quo.
• Inclusivity – A diverse workforce where every voice is heard and respected.
• Work‑Life Balance – Generous paid time off, flexible schedules, and support for personal well‑being.
• Continuous Learning – Access to online courses, certifications, and internal knowledge sharing.

While most roles are remote, occasional travel (quarterly off‑sites, customer events, and leadership meetings) is expected. We also host virtual town halls and team‑building activities to maintain a strong community feel.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, skill set, and the value you bring to brighthush. While specific figures vary by location, the package typically includes:

• Base Salary – Market‑competitive, with annual reviews and performance‑based increases.
• Equity – RSU grant as part of the long‑term incentive plan.
• Health & Wellness – Comprehensive medical, dental, vision, and mental health coverage.
• Retirement Plans – 401(k) with company match (U.S.) or RRSP contribution (Canada).
• Paid Time Off – Generous PTO, sick leave, and paid holidays.
• Parental Leave – Competitive maternity, paternity, and parental leave policies.
• Professional Development – Reimbursement for certifications, conferences, and continuing education.
• Wellness Programs – Gym membership discounts, wellness stipends, and employee assistance programs.
• Technology Stipend – Home office setup allowance and equipment upgrades.
• Employee Recognition – Peer‑to‑peer recognition platform and annual awards.

How We Use AI & Machine Learning

AI is at the heart of brighthush’s growth strategy. From real‑time coaching for customer success teams to predictive analytics that surface customer needs before they arise, we embed AI across our operations. As a member of the Digital Customer Success team, you will:

• Leverage AI‑driven segmentation to deliver hyper‑personalized journeys.
• Use natural language processing to analyze customer feedback and surface actionable insights.
• Experiment with generative AI tools to accelerate content creation and campaign ideation.
• Collaborate with the Data Science team to build models that predict churn, expansion, and renewal probabilities.

Application Process & Diversity Commitment

We are committed to building an inclusive, diverse workforce that reflects the communities we serve. We encourage candidates from all backgrounds to apply. If you require accommodations during the hiring process, please let us know by contacting your talent partner or emailing [email protected]. We also welcome the responsible use of AI tools during your application, but all live interviews will be conducted without AI assistance to ensure authentic communication and problem‑solving skills are showcased.

All candidates will undergo a background check that may include employment verification, reference checks, education confirmation, and, where applicable, a criminal background check. We use AI and machine learning to streamline the initial screening of applications, but we remain committed to fairness and transparency throughout the process. For more details, please review our Candidate Privacy Notice.

Ready to Join brighthush?

If you are passionate about creating frictionless, data‑driven customer journeys that empower teams to work securely and productively, we would love to hear from you. Bring your expertise, curiosity, and drive for impact to brighthush, and help us shape the next generation of digital safety.

Apply now and become a key player in our mission to make the digital world safer, simpler, and more productive for everyone.