Senior Digital Dentistry Customer Success Partner – Remote – Championing Innovation in Dental Technology, Elevating Patient Care, and Driving Customer Success at brighthush

Welcome to brighthush: Pioneering the Digital Dentistry Revolution

For more than nine decades, brighthush has evolved from a modest family‑owned distributor into a global leader in digital dental solutions. Our portfolio spans 3D printers, scanners, CAD/CAM software, digital imaging hardware, and a suite of automation tools that streamline workflows, reduce costs, and elevate patient outcomes. We are not merely a supplier; we are a movement dedicated to transforming how dental professionals deliver care. At brighthush, we believe that technology, when paired with a customer‑centric philosophy, can unlock unprecedented levels of efficiency and quality in every practice—from solo offices to multi‑site organizations.

Why Join brighthush?

At brighthush, we blend industry expertise with a culture of innovation, inclusivity, and continuous learning. Our remote‑first environment empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We offer:

• Competitive Compensation – Base salary plus performance‑based bonuses, 401(k) match, and a comprehensive benefits suite.
• Health & Wellness – Medical, dental, and vision coverage effective from day one.
• Paid Time Off & Profit Sharing – Generous PTO, holiday schedule, and a profit‑sharing program that rewards your impact.
• Learning & Development – Tuition reimbursement, vendor‑led training, and internal knowledge‑sharing sessions.
• Diversity & Inclusion – Active resource groups, inclusive hiring practices, and a culture that celebrates every voice.
• Family‑Owned Culture – 95+ years of tradition, a collaborative environment, and a commitment to work‑life balance.
• Career Growth Opportunities – Clear pathways to leadership roles, cross‑functional projects, and mentorship programs.

Position Overview

As a Senior Digital Dentistry Customer Success Partner at brighthush, you will be the linchpin in delivering exceptional customer experiences. Your role blends hands‑on technical troubleshooting with strategic partnership, working closely with field technicians, sales leaders, and vendor partners to ensure seamless onboarding, ongoing support, and continuous education for our full range of digital products.

Key Responsibilities

• Lead end‑to‑end onboarding for new customers, including hardware installation, software configuration, and user training.
• Provide tier‑1 technical support for 3D printers, scanners, CAD/CAM software, digital imaging systems, and related peripherals.
• Escalate complex issues to specialized teams or external vendors, ensuring timely resolution and customer satisfaction.
• Develop and maintain knowledge‑base articles, troubleshooting guides, and best‑practice documentation.
• Collaborate with Field Support Technicians to coordinate on‑site implementations and post‑installation support.
• Manage daily service coordination: assign tasks, monitor progress, and balance workloads across the support team.
• Track and analyze customer feedback through surveys, support tickets, and usage metrics to identify improvement opportunities.
• Partner with sales leadership to refine pre‑sale training, create product demos, and support the sales cycle.
• Maintain accurate records in brighthush Collaboration Platform, CRM, and other internal systems, ensuring data integrity and accessibility.
• Stay current on emerging digital dentistry technologies through vendor training, industry conferences, and continuous learning.
• Ensure compliance with all company policies, industry regulations, and quality standards.
• Contribute to process improvement initiatives, sharing insights and driving operational excellence.

Essential Qualifications

• 4–6 years of experience in a technical support or customer success role, preferably within the dental or medical device industry.
• Strong technical foundation in CAD/CAM, digital imaging software, and dental‑specific hardware.
• Proficiency with Windows operating systems, brighthush Office Suite, and remote support tools.
• Excellent communication skills – able to translate complex technical concepts to non‑technical audiences.
• Demonstrated problem‑solving ability, with a track record of creating clear, actionable documentation.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Strong interpersonal skills, with a customer‑first mindset and conflict‑resolution aptitude.
• Ability to travel to customer sites up to 10% of the time.

Preferred Qualifications

• Experience with dental imaging devices, 3D printing, or other emerging dental technologies.
• Knowledge of industry standards such as ISO 13485, ISO 9001, and relevant regulatory frameworks.
• Experience with data analytics tools and the ability to translate metrics into actionable insights.
• Previous involvement in product development or beta testing initiatives.
• Fluency in additional languages, especially Spanish or Mandarin, to support a global customer base.

Skills & Competencies

• Technical Proficiency – Deep understanding of digital dentistry hardware and software ecosystems.
• Customer‑Centric Mindset – Passion for delivering value and building lasting relationships.
• Strategic Thinking – Ability to align customer success initiatives with broader business goals.
• Project Management – Skilled at coordinating cross‑functional teams and managing timelines.
• Analytical Acumen – Comfortable with data analysis, trend identification, and KPI tracking.
• Communication Excellence – Clear, concise, and persuasive in both written and verbal formats.
• Adaptability – Thrives in a fast‑moving, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust framework of mentorship, training, and advancement pathways. As a Senior Customer Success Partner, you will:

• Progress into leadership roles such as Customer Success Manager, Director of Customer Experience, or Head of Digital Dentistry Services.
• Lead cross‑functional initiatives that shape product strategy, customer education, and global support operations.
• Participate in executive‑level strategy sessions, influencing the direction of our digital product portfolio.
• Access to industry conferences, certification programs, and vendor training that keep you at the forefront of dental technology.
• Engage in internal knowledge‑sharing forums, presenting best practices and case studies to peers.

Work Environment & Company Culture

Our remote‑first model means you can work from anywhere while staying connected to a collaborative, high‑energy team. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time collaboration tools.
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Flexibility to balance professional responsibilities with personal commitments.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• Commitment to sustainability, with initiatives that reduce our carbon footprint and support community outreach.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to customer satisfaction metrics and product adoption rates.
• 401(k) plan with company match.
• Comprehensive medical, dental, and vision coverage.
• Paid time off, holidays, and a profit‑sharing program.
• Professional development budget, including tuition reimbursement and conference attendance.
• Wellness stipend, mental health resources, and access to a virtual fitness platform.

How to Apply

If you are passionate about digital dentistry, thrive in a customer‑first environment, and want to shape the future of dental technology, we encourage you to apply. Submit your resume and a brief cover letter outlining why you are the ideal fit for this role. Join brighthush and help us elevate patient care worldwide.