Senior Director, Innovative Customer Data Product Lead – AI‑Ready Data Solutions & Omnichannel Analytics for Healthcare & Life Sciences

About brighthush

brighthush is a global leader in life sciences, dedicated to transforming patient care through breakthrough science, data‑driven insights, and patient‑centric solutions. With a portfolio that spans pharmaceuticals, biologics, and digital health, brighthush empowers clinicians, payers, and patients worldwide to make smarter, faster decisions. Our culture is built on curiosity, collaboration, and a relentless pursuit of innovation. We believe that the most impactful discoveries arise when data, technology, and human expertise converge.

Role Overview

As the Senior Director, Innovative Customer Data Product Lead, you will spearhead the vision, strategy, and execution of brighthush’s next‑generation customer data products. You will own a portfolio that spans payer, healthcare provider (HCP), omnichannel, and engagement domains, ensuring that each product is AI‑ready, reusable, and delivers measurable business value. This is a remote, full‑time leadership role that requires a blend of deep data product expertise, cross‑functional influence, and a passion for turning complex data into actionable insights.

Why This Role Matters

In today’s data‑rich environment, the ability to harness customer data responsibly and effectively is a competitive differentiator. Your work will directly impact how brighthush targets patients, optimizes marketing spend, and drives field execution. By embedding semantic meaning, lineage, and governance into our data products, you will enable business users, analytics teams, and AI solutions to unlock new revenue streams and improve patient outcomes.

Key Responsibilities

• Product Strategy & Roadmap – Define the long‑term vision for payer, HCP, omnichannel, and engagement data products, prioritizing initiatives that deliver the highest business impact.
• Product Design & Innovation – Embed business semantics, reusable metrics, metadata, and lineage directly into product definitions, ensuring that each asset is AI‑ready and reusable across the enterprise.
• Cross‑Functional Leadership – Partner with Data Enablement Organization (DEO), analytics, technology, and business stakeholders to translate strategy into executable plans, remove operational barriers, and align on delivery priorities.
• Governance & Standards – Establish product governance frameworks, intake processes, service level expectations, and compliance checks that guarantee reliability, scalability, and reuse.
• Adoption & Performance Management – Drive product adoption through stakeholder engagement, training, and continuous improvement. Monitor usage metrics, gather feedback, and iterate to maximize value.
• Stakeholder Communication – Translate complex data concepts into clear, actionable narratives for senior leaders, ensuring alignment with corporate strategy and market needs.
• Team Development – Mentor and grow a high‑performing product team, fostering a culture of curiosity, experimentation, and data‑driven decision making.

Essential Qualifications

• Education – Bachelor’s degree in Computer Science, Data Science, Business Analytics, or a related field. Master’s degree or MBA strongly preferred.
• Experience – 10+ years in data product management, analytics enablement, or a related domain within healthcare, life sciences, or technology. Minimum 5 years of hands‑on experience with customer data, payer/HCP data, omnichannel analytics, and AI‑ready semantic products.
• Product Leadership – Proven track record of defining product vision, roadmaps, and go‑to‑market strategies in a matrixed, cross‑functional environment.
• Technical Acumen – Deep understanding of semantic data models, metadata management, data quality, lineage, and AI consumption patterns.
• Governance & Compliance – Experience establishing data governance frameworks, ensuring regulatory compliance, and maintaining data integrity.
• Communication & Influence – Exceptional written and verbal communication skills, with the ability to present complex ideas to C‑suite executives and technical teams alike.
• Strategic Mindset – Ability to navigate ambiguity, prioritize competing demands, and deliver measurable outcomes in a fast‑paced environment.

Preferred Qualifications

• Experience in a global life‑sciences organization or a large healthcare data platform.
• Familiarity with AI/ML pipelines and how data products feed into predictive models.
• Knowledge of payer reimbursement models, HCP workflows, and patient engagement strategies.
• Hands‑on experience with data cataloging tools, data lakes, and cloud data platforms (AWS, Azure, GCP).
• Prior success in scaling data products from concept to enterprise‑wide adoption.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Product Lifecycle Management
• Data Architecture & Semantic Modeling
• Stakeholder Management & Influence
• Agile & Lean Product Development
• Regulatory & Compliance Knowledge (HIPAA, GDPR, etc.)
• Analytics & Business Intelligence (SQL, Python, Tableau, Power BI)
• Project Management & Prioritization
• Continuous Improvement & Data‑Driven Decision Making

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As Senior Director, you will:

• Lead cross‑functional initiatives that shape the future of data strategy across the organization.
• Mentor junior product managers and data scientists, building a high‑impact talent pipeline.
• Participate in executive‑level strategy sessions, influencing company‑wide priorities.
• Access to internal learning programs, certifications, and industry conferences.
• Opportunity to transition into broader leadership roles such as Vice President of Data & Analytics or Chief Data Officer.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. As a remote leader, you will enjoy:

• Full flexibility to work from any U.S. location, with a 20% travel requirement for key stakeholder engagements.
• A supportive, high‑energy team that values transparency, experimentation, and continuous learning.
• Regular virtual town halls, hackathons, and cross‑departmental workshops to foster innovation.
• Access to cutting‑edge tools, cloud infrastructure, and data platforms that empower you to build world‑class products.
• A culture that celebrates data‑driven successes and encourages risk‑taking within a safe, supportive environment.

Compensation & Benefits

While the exact salary will be determined based on experience and market benchmarks, the expected range for this role is $185,500 – $344,500 per year. In addition:

• Performance‑based cash incentive and eligibility for annual equity awards.
• Comprehensive health, dental, vision, life, and disability coverage.
• 401(k) plan with company match.
• Generous paid time off, including vacation, personal days, holidays, and flexible leave.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.
• Access to cutting‑edge technology and tools to support remote work.

How to Apply

Ready to lead the next wave of customer data innovation at brighthush? Submit your application through our career portal. We look forward to exploring how your vision and expertise can help us deliver transformative data products that improve patient outcomes and drive business growth.

Apply Now –