Senior Director of Customer Analytics & Insights – EMD (Strategic Data Leadership for Pharma Innovation)

About brighthush

brighthush is a trailblazing global biopharma organization dedicated to transforming the lives of patients and their families through breakthrough therapies and patient‑centric solutions. With a portfolio that spans oncology, rare diseases, and immunology, brighthush is at the forefront of scientific discovery, leveraging cutting‑edge technology and data science to accelerate the development of life‑changing medicines. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence, empowering our teams to innovate, learn, and grow together.

Why Join brighthush?

As a Senior Director of Customer Analytics & Insights, you will be a pivotal force in shaping the strategic direction of our customer‑centric initiatives. You will lead a high‑performing analytics team, translate complex data into actionable insights, and partner with cross‑functional leaders to drive customer strategy across the entire product lifecycle. At brighthush, you’ll enjoy a dynamic, inclusive environment that rewards creativity, fosters continuous learning, and offers a clear path for career advancement.

Key Responsibilities

• Lead and Mentor a Diverse Analytics Team: Build, coach, and inspire a multidisciplinary group of data scientists, analysts, and market researchers to deliver high‑impact insights that inform business decisions.
• Strategic Data Stewardship: Own the end‑to‑end analytics pipeline—from data acquisition and governance to advanced modeling and visualization—ensuring data integrity, security, and compliance with regulatory standards.
• Translate Insights into Action: Convert complex analytical findings into clear, compelling narratives that guide product positioning, pricing, market access, and commercial strategy.
• Cross‑Functional Collaboration: Partner with Commercial, Market Access, Medical Affairs, and R&D to embed customer insights into product development, launch plans, and post‑launch optimization.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and internal forums, sharing best practices in customer analytics and influencing the broader biopharma analytics community.
• Continuous Improvement: Champion the adoption of emerging analytics tools, machine learning techniques, and data‑driven decision‑making frameworks to maintain a competitive edge.
• Travel & Stakeholder Engagement: Travel 20‑30% of the time to meet with key customers, partners, and internal stakeholders across the United States, ensuring a deep understanding of market dynamics.

Essential Qualifications

• Bachelor’s Degree: In Business, Healthcare, Technology, Statistics, or a related field.
• Experience: 12+ years in customer analytics, market research, or insights roles, with at least 5 years in the pharmaceutical industry.
• Leadership: 6‑8 years of proven experience leading and scaling analytics teams, with a track record of developing talent and fostering a culture of high performance.
• Strategic Vision: Demonstrated ability to translate data insights into actionable business strategies that drive revenue growth and customer satisfaction.
• Communication: Exceptional written and verbal communication skills, with the ability to present complex data to senior executives and non‑technical audiences.
• Technical Proficiency: Advanced knowledge of statistical analysis, predictive modeling, and data visualization tools (e.g., R, Python, SAS, Tableau, Power BI).
• Regulatory Knowledge: Familiarity with FDA regulations, data privacy laws, and industry best practices for data governance.
• Travel: Willingness to travel 20‑30% of the time within the United States.

Preferred Qualifications

• Master’s or Ph.D. in a quantitative discipline (e.g., Data Science, Biostatistics, Economics).
• Experience with real‑world evidence (RWE) and patient‑reported outcomes (PROs) analytics.
• Proficiency in cloud‑based analytics platforms (AWS, Azure, GCP).
• Track record of publishing insights in peer‑reviewed journals or presenting at major industry conferences.
• Experience in a global, matrixed organization with cross‑regional collaboration.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex datasets, identify patterns, and derive actionable insights.
• Business Acumen: Deep understanding of the pharmaceutical value chain, from R&D to commercialization.
• Leadership & Influence: Proven capability to lead diverse teams, influence stakeholders, and drive consensus.
• Project Management: Strong organizational skills to manage multiple projects, timelines, and deliverables simultaneously.
• Innovation Mindset: Eagerness to experiment with new analytical techniques and technologies to solve business challenges.
• Customer‑Centricity: Passion for understanding patient and prescriber needs and translating them into strategic actions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Leadership Development Programs: Structured coaching, mentorship, and executive shadowing to accelerate your growth into senior leadership roles.
• Continuous Education: Access to industry‑leading courses, certifications, and conferences—both virtual and in‑person—to keep you at the forefront of analytics and biopharma trends.
• Cross‑Functional Projects: Opportunities to collaborate with R&D, Market Access, and Commercial teams, broadening your skill set and expanding your professional network.
• Innovation Labs: Participation in internal hackathons and innovation challenges that allow you to prototype new analytics solutions and influence product strategy.

Work Environment & Culture at brighthush

brighthush thrives on a culture that values diversity, inclusion, and collaboration. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through regular virtual town halls, team stand‑ups, and collaborative platforms. We celebrate achievements through peer recognition programs, and we encourage a healthy work‑life balance with flexible scheduling and generous paid time off.

Compensation & Benefits

• Competitive Salary: USD 232,000 – 348,000 per year, commensurate with experience and qualifications.
• Performance Bonuses: Annual incentive plans tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness stipends and mental health resources.
• Retirement Plans: 401(k) with company match and financial planning support.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for relevant certifications, conferences, and continuing education.
• Employee Assistance Program: 24/7 counseling and support services.
• Technology Stipend: Home office equipment and internet allowance.

How to Apply

Ready to lead the next wave of customer‑centric innovation at brighthush? Submit your application through our careers portal and join a team that is redefining the future of biopharma.