Digital Customer Education Content Specialist – Brighthush – Expert in Veterinary Practice Management Software & Customer Learning Solutions

About Brighthush

Brighthush is a trailblazer in the veterinary technology space, delivering cutting‑edge practice management software that empowers veterinarians to provide the highest quality care to pets, people, and livestock. With a global footprint and a passion for innovation, Brighthush combines industry expertise with a customer‑centric mindset to create solutions that streamline workflows, enhance client engagement, and drive measurable business outcomes. Our mission is simple: to elevate the standard of veterinary care through technology, education, and exceptional service.

Why Join Brighthush?

At Brighthush, we believe that learning is a lifelong journey—both for our customers and for our team. As a Digital Customer Education Content Specialist, you will play a pivotal role in shaping how veterinarians and their staff master our platform. You’ll collaborate with product, engineering, and support teams to design engaging, data‑driven learning experiences that empower users to unlock the full potential of Brighthush’s software. If you thrive in a fast‑paced, remote environment and want to make a tangible impact on the veterinary community, this is the place for you.

Key Responsibilities

• Content Creation & Curation: Develop clear, concise, and engaging learning materials—including written guides, video tutorials, interactive walkthroughs, and micro‑learning modules—that address real‑world user scenarios.
• In‑App Guidance Design: Leverage tools such as WalkMe, Whatfix, and Pendo to embed contextual help, tooltips, and step‑by‑step tours directly within the Brighthush application.
• User Behavior Analysis: Monitor and interpret analytics to identify knowledge gaps, adoption challenges, and opportunities for content improvement.
• Learning Needs Assessment: Conduct surveys, interviews, and data reviews to determine the learning priorities of our diverse customer base.
• Cross‑Functional Collaboration: Partner with Product Management, Engineering, Customer Success, and Marketing to ensure content aligns with product roadmaps and brand messaging.
• Quality Assurance & Localization: Review content for accuracy, consistency, and accessibility; coordinate translations for global markets.
• Continuous Improvement: Iterate on content based on feedback, usage metrics, and emerging best practices in instructional design.

Essential Qualifications

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent professional experience).
• Minimum of 3 years’ experience creating customer‑facing learning content for SaaS or enterprise software.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and content authoring tools such as Articulate Storyline, Captivate, Camtasia, and Guidde.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts into user‑friendly language.
• Analytical mindset: comfortable working with data to drive decisions and measure learning impact.
• Experience with in‑app guidance platforms (WalkMe, Whatfix, Pendo) and familiarity with HTML, CSS, and jQuery is highly desirable.
• Self‑motivated, detail‑oriented, and able to manage multiple projects simultaneously in a remote setting.

Preferred Qualifications

• Advanced degree (Master’s or Ph.D.) in Instructional Design, Adult Learning, or a related discipline.
• Instructional design certifications such as ATD Certified Instructional Designer/Developer (CIDD) or eLearning Guild credentials.
• Prior experience in the veterinary or animal health industry, with a deep understanding of practice workflows.
• Knowledge of learning management systems (LMS) and experience with SCORM, xAPI, or Tin Can specifications.
• Experience leading workshops, webinars, or live training sessions for a global audience.
• Proficiency in additional languages beyond English is a plus.

Core Skills & Competencies

• Instructional Design: Ability to apply adult learning principles, design learning objectives, and create engaging, interactive content.
• Technical Proficiency: Comfortable with authoring tools, HTML/CSS, and analytics dashboards.
• Project Management: Skilled at prioritizing tasks, meeting deadlines, and coordinating with cross‑functional teams.
• Customer‑Centric Mindset: Empathy for end‑users and a passion for improving their experience.
• Data‑Driven Decision Making: Use metrics to assess content effectiveness and iterate accordingly.
• Communication: Clear, concise, and persuasive writing; effective verbal communication for virtual meetings.
• Adaptability: Thrive in a dynamic environment with evolving product features and customer needs.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a priority. As a Digital Customer Education Content Specialist, you will:

• Work closely with senior product leaders and subject matter experts, gaining deep insights into veterinary practice operations.
• Lead cross‑functional initiatives that shape the future of our learning platform, positioning you as a key contributor to product strategy.
• Participate in internal mentorship programs and external conferences, expanding your network within the veterinary tech community.
• Access a curated library of courses, certifications, and learning resources to sharpen your instructional design and technical skills.
• Be considered for advancement into roles such as Senior Content Strategist, Learning Experience Lead, or Product Education Manager.

Work Environment & Culture

Brighthush champions a culture of collaboration, innovation, and inclusivity. Our remote-first model offers flexibility, allowing you to work from anywhere in the United States—including Westbrook or Frisco—while staying connected through virtual stand‑ups, collaborative tools, and regular team‑building events.

We celebrate diversity and encourage every team member to bring their authentic self to work. Our values—customer obsession, continuous learning, and integrity—guide everything we do, from product development to daily interactions.

Compensation & Benefits

We offer a competitive salary range of USD 78,000 – 78,000 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• 401(k) plan with company match to help secure your financial future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options, with coverage for you and your dependents.
• Flexible work hours and a remote work stipend to support your home office setup.
• Professional development budget for courses, certifications, and conference attendance.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are ready to shape the learning journey for veterinarians worldwide and join a forward‑thinking team that values innovation and impact, we encourage you to apply today. Submit your resume, a cover letter highlighting your relevant experience, and samples of your learning content or portfolio.

We look forward to exploring how your expertise can help Brighthush continue to empower veterinary professionals and elevate animal care across the globe.

Ready to Make a Difference?

Join Brighthush and become a catalyst for learning and growth in the veterinary technology industry. Your creativity, analytical rigor, and passion for education will help us deliver world‑class learning experiences that transform how veterinarians practice and connect with their clients.

Apply now and start your journey with Brighthush—where technology meets compassion, and learning drives excellence.