Senior German-Speaking Customer Care Advisor – Remote, Portugal – Digital Advertising Support Specialist at brighthush

About brighthush

brighthush is a trailblazing force in the digital advertising ecosystem, empowering brands worldwide to amplify their online presence through cutting‑edge technology, data‑driven insights, and unparalleled customer experience. With a portfolio that spans e‑commerce, media, and fintech, brighthush has earned a reputation for delivering measurable results, fostering innovation, and championing a culture of continuous learning.

Why Join brighthush?

At brighthush, we believe that the best ideas come from diverse perspectives and that every team member has the potential to shape the future of digital marketing. As a remote‑first organization headquartered in Portugal, we offer a flexible, inclusive, and collaborative environment where your voice matters and your career can thrive.

Role Overview

We are seeking a German‑speaking Customer Care Advisor to become an integral part of our high‑impact support team. In this role, you will serve as the primary point of contact for our premium German‑speaking clients, ensuring they receive timely, professional, and proactive assistance across chat, email, and phone channels. Your expertise will help clients navigate our self‑serve advertising platform, troubleshoot technical challenges, and unlock new opportunities to grow their digital campaigns.

Key Responsibilities

• Client Support Excellence: Deliver first‑class support to high‑value clients via chat, email, and phone, ensuring every interaction reflects brighthush’s commitment to quality and responsiveness.
• Platform Guidance: Assist customers in mastering our self‑serve advertising platform, including campaign setup, optimization, and reporting tools.
• Pre‑ and Post‑Sales Support: Provide consultative guidance before and after sales to help clients understand product features, pricing, and best practices.
• Technical Troubleshooting: Diagnose and resolve platform bugs, delivery errors, and other technical issues, collaborating with engineering when necessary.
• Proactive Communication: Keep clients informed of updates, resolutions, and new features in a clear, timely, and professional manner.
• Performance Enhancement: Identify opportunities for clients to improve ad performance, offering actionable insights and recommendations.
• Feedback Loop: Collect client feedback, translate it into product insights, and share with cross‑functional teams to drive continuous improvement.

Essential Qualifications

• Fluency in German: Native or near‑native proficiency is mandatory; strong written and verbal communication skills are essential.
• English Proficiency: Comfortable communicating in English for internal collaboration and documentation.
• Strong interpersonal and problem‑solving skills, with the ability to remain calm under pressure.
• Basic technical proficiency and comfort navigating web applications, spreadsheets, and CRM tools.
• Experience managing multiple tasks in a fast‑paced, dynamic environment.
• Team‑player mindset with a proactive, customer‑centric attitude.

Preferred Qualifications

• Prior experience in customer support, technical support, or digital marketing roles.
• Familiarity with digital advertising concepts such as CPC, CPM, ROAS, and attribution.
• Experience using help‑desk platforms (e.g., Zendesk, Freshdesk) and CRM systems.
• Knowledge of data analytics tools (Google Analytics, Tableau, Power BI) is a plus.
• Experience working in a remote or distributed team environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learning curve for new software, APIs, and troubleshooting processes.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Time Management: Prioritize tasks, meet SLAs, and deliver high‑quality support consistently.
• Collaboration: Work effectively with cross‑functional teams (Product, Engineering, Sales, Marketing).
• Adaptability: Thrive in a rapidly evolving industry and embrace change with a growth mindset.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training programs covering product knowledge, industry trends, and soft skills.
• Mentorship from senior advisors and product managers to accelerate your learning curve.
• Clear career pathways: from Customer Care Advisor to Senior Advisor, Team Lead, or Product Specialist.
• Access to internal conferences, webinars, and certifications in digital marketing and customer experience.
• Opportunities to contribute to product roadmaps, ensuring your voice shapes the future of brighthush.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. As a remote‑first company, we empower our employees to work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Open‑door communication channels with leadership.
• Inclusive events celebrating cultural diversity and milestones.
• Flexible working hours that respect work‑life balance.
• Regular feedback loops and performance reviews focused on growth.

Compensation & Perks

While specific figures vary by experience and role, brighthush offers a competitive package that includes:

• Competitive base salary aligned with market standards for remote roles in Portugal.
• Performance‑based bonuses tied to client satisfaction, resolution metrics, and campaign success.
• Comprehensive health insurance covering medical, dental, and vision.
• Meal allowance and flexible spending accounts to support daily needs.
• Paid training and certification programs to enhance your skill set.
• Employee discounts on partner products and services.
• Annual company retreats and team‑building activities.

How to Apply

Ready to elevate your career with brighthush? Submit your resume and a brief cover letter highlighting your German language proficiency, customer support experience, and why you’re excited about digital advertising. We look forward to exploring how your unique talents can contribute to our mission of redefining online marketing.

Closing Statement

At brighthush, we’re not just building a company; we’re cultivating a community of passionate, innovative, and customer‑centric professionals. If you’re fluent in German, thrive in a fast‑moving environment, and are eager to help brands succeed online, we invite you to join our remote team in Portugal. Together, we’ll shape the future of digital advertising and deliver exceptional value to our clients.