Senior Director of Customer Success – Enterprise Healthcare Strategy & Risk‑Adjustment Leadership, Championing Population Health Outcomes, Value‑Based Care Innovation, and Sustainable Growth at brighthush

About brighthush

brighthush stands at the forefront of the healthcare technology revolution, empowering health plans, integrated delivery networks, and large provider organizations to unlock measurable value through risk adjustment, quality improvement, and population health analytics. Our suite of cloud‑native SaaS solutions aligns data, technology, and strategy, enabling enterprise clients to drive better patient outcomes while ensuring sustainable financial performance for payers and providers alike.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a high‑velocity, purpose‑driven culture that celebrates innovation, collaboration, and impact. We champion a growth mindset, invest heavily in professional development, and reward results with competitive compensation, comprehensive benefits, and a flexible, inclusive work environment. Whether you’re a seasoned strategist or a visionary leader, brighthush offers the platform to shape the future of value‑based care.

Role Overview

The Senior Director of Customer Success is a strategic consultant and trusted advisor to our enterprise healthcare clients. You will translate brighthush’s risk‑adjustment, quality, and population‑health solutions into tangible business outcomes, ensuring clients realize maximum value from our platform and services. This is a hands‑on, executive‑level role that demands independent judgment, deep healthcare domain knowledge, and strong product fluency. You will lead client strategy, executive engagement, and cross‑functional execution, partnering with Product, Engineering, Implementation, Provider Engagement, and Operations to elevate client success.

Key Responsibilities

• Client Strategy & Governance
  • Own the end‑to‑end client success plan, aligning business objectives, stakeholder priorities, contractual commitments, and opportunities for outcome improvement.
  • Build and nurture trusted relationships with executive, business, clinical, and technical stakeholders across the client organization.
  • Lead governance meetings and business reviews, delivering clear insights, actionable recommendations, and measurable next steps.
  • Translate client needs into product configuration, module utilization, workflow optimization, and best‑practice adoption.
  • Develop and present quarterly business reviews (QBRs) that showcase ROI, adoption metrics, and strategic roadmaps.
  • Champion a client‑centric mindset across the organization, ensuring every touchpoint reflects the client’s priorities.
• Product Expertise & Outcome Delivery
  • Maintain deep, up‑to‑date knowledge of brighthush’s product suite and services, proactively learning new capabilities and applying them to client challenges.
  • Analyze risk‑adjustment and quality performance data, adoption metrics, account health indicators, and client feedback to surface insights and improvement plans.
  • Identify retention risks and expansion opportunities, collaborating with Sales and Product to craft renewal, upsell, and cross‑sell strategies.
  • Serve as the internal product evangelist, translating complex technical features into business value for clients.
  • Lead the creation of custom dashboards and analytics reports that empower clients to make data‑driven decisions.
• Cross‑Functional Execution
  • Translate client issues and enhancement requests into clear business needs, supported by data, use cases, and expected outcomes.
  • Partner with Product and technical teams to assess feasibility, impact, and priority, ensuring alignment with client objectives.
  • Coordinate with Implementation and Provider Engagement to align onboarding and implementation plans with client goals, maintaining continuity of the relationship.
  • Own client communication, document accountable owners, target dates, and dependencies, and drive resolution while escalating risks responsibly.
  • Lead account work, remove barriers across teams, and coach colleagues to strengthen client consulting and execution practices.
  • Facilitate cross‑functional steering committees that align product roadmap with client success metrics.
• Performance & Growth
  • Drive client retention, relationship health, and progress against agreed outcomes.
  • Champion solution adoption and value realization, ensuring clients fully leverage brighthush’s capabilities.
  • Contribute to continuous improvement of customer success practices and share best practices across the organization.
  • Mentor and develop junior customer success leaders, fostering a culture of excellence and accountability.
  • Track and report on key performance indicators (KPIs) such as Net Promoter Score (NPS), churn rate, and expansion revenue.

Essential Qualifications

• 7+ years of progressive experience in healthcare technology, consulting, or a population health function within a large provider or payer organization, with significant client‑facing or stakeholder advisory responsibility.
• Deep expertise in risk‑adjustment, quality metrics (HEDIS, Star ratings), and population health analytics, with a solid understanding of payer and provider business priorities and workflows.
• Experience advising or working with health plans, large health systems, medical groups, or complex provider organizations at a director‑level scope.
• Hands‑on experience with healthcare SaaS products, including learning platform capabilities, data evaluation, and collaboration with Product and technical teams.
• Proven ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex initiatives to completion.
• Strong analytical, written communication, meeting facilitation, and executive presentation skills. Ability to distill complex information into clear, actionable insights.
• Demonstrated success in driving adoption, retention, and expansion in a high‑growth SaaS environment.

Preferred Qualifications

• Experience with a competitor or healthcare technology vendor offering risk‑adjustment, quality, or population health solutions.
• Background in customer success, account leadership, consulting, or product management with transferable client advisory skills.
• Track record of mentoring or coaching colleagues and driving improvements in customer success practices.
• Advanced certifications in healthcare analytics, data science, or project management (e.g., PMP, Lean Six Sigma).

Core Competencies

• Consultative Judgment – Understands client business, asks insightful questions, and recommends practical solutions grounded in domain and product knowledge.
• Curiosity & Resourcefulness – Seeks information independently, investigates underlying issues, and masters product intricacies.
• Ownership & Execution – Takes responsibility for account work, follows through, and mobilizes others to resolve barriers.
• Communication & Influence – Communicates clearly across executive and technical audiences, builds trust, and handles difficult conversations constructively.
• Adaptability – Thrives in ambiguity, shifting priorities, and evolving processes without waiting for detailed direction.
• Strategic Vision – Anticipates market trends, aligns client goals with product evolution, and drives long‑term value creation.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Structured leadership development programs and mentorship from senior executives.
• Access to industry conferences, certifications, and continuous education in healthcare analytics, data science, and product management.
• Opportunities to lead cross‑functional initiatives, shape product roadmaps, and influence the strategic direction of brighthush’s enterprise portfolio.
• Clear career ladder with pathways to VP of Customer Success, Chief Customer Officer, or other executive roles.
• Regular feedback loops, 360‑degree reviews, and personalized development plans.
• Participation in innovation labs and hackathons that foster creative problem‑solving.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and purpose. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual huddles, quarterly town halls, and an open‑door communication policy. We celebrate diversity, encourage creative problem‑solving, and reward results with autonomy and recognition. Our team thrives on:

• Agile ceremonies that keep projects on track and teams aligned.
• Cross‑departmental “innovation days” where ideas are prototyped and tested.
• Peer‑to‑peer learning sessions that share insights across product, engineering, and customer success.
• Community outreach initiatives that reinforce our commitment to improving population health.

Compensation & Benefits

We offer a competitive total‑compensation package that reflects your experience, skills, and the value you bring to brighthush:

• Base salary range: $195,000 – $217,000 (USD) per year, commensurate with qualifications.
• Performance‑based bonus potential, with discretionary upside for exceeding objectives.
• 401(k) plan with company match to help you build long‑term financial security.
• Comprehensive medical, dental, and vision coverage, including telehealth services.
• Life insurance, short‑term and long‑term disability, and a tax‑free Dependent Care Flexible Spending Account.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Wellness stipend, mental health resources, and access to an employee assistance program.
• Flexible work schedule and remote‑first policy to support work‑life balance.
• Annual tuition reimbursement for relevant courses and certifications.
• Employee stock purchase plan (ESPP) to share in the company’s growth.

How to Apply

Ready to lead enterprise customer success and drive transformative outcomes in healthcare? Submit your application through the link below and join the brighthush team where your expertise will shape the future of value‑based care.

Apply to brighthush Today

Closing Statement

As Senior Director of Customer Success at brighthush, you will be at the forefront of delivering measurable value to our most important clients. Your strategic vision, deep domain knowledge, and collaborative spirit will help shape the next generation of healthcare technology. If you are passionate about driving outcomes, building lasting relationships, and leading high‑impact initiatives, we invite you to apply and become a pivotal part of brighthush’s success story.