Senior Director of National Security Customer Success – Championing AI‑Powered Analytics & Strategic Client Engagement at brighthush

About brighthush

brighthush stands at the forefront of the AI‑driven customer experience revolution. With a global footprint that spans Fortune 500 enterprises, leading technology firms, and the most critical national security agencies, we empower organizations to transform raw data into decisive action. Our mission is simple yet profound: to enable every stakeholder—whether a corporate executive or a defense analyst—to build stronger, smarter relationships through data, insight, and automation.

At brighthush, technology is only the catalyst. Our people‑first culture, rooted in innovation, integrity, and impact, fuels the breakthroughs that keep our clients ahead of the curve. We blend cutting‑edge machine learning, predictive analytics, and intuitive dashboards with a collaborative mindset that turns complex challenges into tangible results.

Why brighthush is the Place to Accelerate Your Career

• Impact at Scale: Lead customer success for high‑profile national security clients, turning sophisticated analytics into mission‑critical outcomes that safeguard our nation.
• Strategic Leadership: Shape the future of brighthush’s national security portfolio, mentor the next generation of leaders, and influence product roadmaps that drive industry standards.
• Inclusive, Collaborative Culture: Thrive in an environment that celebrates diverse perspectives, continuous learning, and cross‑functional teamwork.
• Competitive Total Rewards: Earn a base salary commensurate with experience, complemented by performance bonuses, equity, and a comprehensive benefits suite.
• Work‑Life Harmony: Enjoy a flexible office schedule (three days per week onsite) and generous time‑off policies that support personal and professional growth.

Key Responsibilities

As the Senior Director of National Security Customer Success, you will be the strategic partner and operational leader for brighthush’s most critical clients. Your role will encompass:

• Team Leadership & Development: Build, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) who serve the Intelligence Community, Department of Defense, and aerospace & government systems integrators.
• Strategic Success Planning: Design and execute a customer success strategy that aligns with brighthush’s Signature Success Plan, ensuring proactive guidance, deep technical expertise, and measurable business impact.
• Renewal & Adoption Management: Protect renewal health and maximize the value customers derive from our analytics platform through data‑driven adoption frameworks and value‑realization methodologies.
• Executive Relationship Building: Cultivate trusted executive relationships with C‑level stakeholders, translating technical challenges into actionable business strategies.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to deliver exceptional customer outcomes and accelerate product adoption.
• Escalation Leadership: Serve as the primary escalation point for critical customer issues, coordinating with Support, the Critical Incident Center, and Engineering to achieve timely resolution.
• Risk Analysis & Mitigation: Track and analyze renewal risks, develop mitigation plans, and present insights to senior leadership.
• Continuous Improvement Champion: Foster a culture of learning, coaching, and professional development for your team.
• Thought Leadership & Representation: Represent brighthush at industry events, conferences, and client meetings, positioning the company as a thought leader in AI‑driven analytics for national security.

Essential Qualifications

• Minimum 5+ years of senior leadership experience in customer success, with a proven track record of managing high‑performing teams.
• Deep expertise in analytics adoption frameworks, such as the brighthush Blueprint and value‑realization methodologies.
• Hands‑on experience supporting Intelligence Community or Department of Defense customers, including working with cleared personnel or military clients.
• Strong analytical mindset, using data and insights to identify trends, risks, and opportunities.
• Exceptional communication skills, capable of influencing executives, presenting complex concepts, and fostering collaboration across functions.
• Demonstrated ability to lead in fast‑paced, ambiguous environments while maintaining a people‑first culture.
• U.S. citizenship (U.S. born or naturalized) with no dual citizenship, and willingness to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
• Active TS/SCI clearance with a counter‑intelligence (CI) polygraph; full‑scope polygraph preferred.

Preferred Qualifications & Skills

• Experience with brighthush’s analytics platform or a comparable enterprise analytics solution.
• Certifications in our CRM platform (e.g., brighthush CRM Administrator, Advanced Analyst, Platform App Builder).
• Deep knowledge of brighthush product offerings, services, and the broader AI/analytics industry landscape.
• Proven success partnering with account teams and executive customers to deliver strategic outcomes.
• Familiarity with emerging technologies such as agentic AI and their application to data analytics.
• Experience driving product penetration in the national security space and managing large, complex engagements.

What We Offer

At brighthush, we recognize that our people are our greatest asset. We provide a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Competitive base salary plus performance‑based bonus and equity opportunities.
• Health, dental, and vision insurance with generous coverage.
• Mental health and wellness programs, including counseling and mindfulness resources.
• Paid parental leave, flexible time‑off, and a generous vacation policy.
• 401(k) plan with company match and employee stock purchase program.
• Continuous learning stipend and access to industry‑leading training platforms.
• Inclusive workplace culture that celebrates diversity, equity, and belonging.

Career Growth & Development

As Senior Director, you will:

• Mentor and develop the next generation of customer success leaders, creating clear career pathways and promotion criteria.
• Participate in executive‑level strategy sessions, influencing the direction of brighthush’s national security portfolio.
• Lead cross‑functional initiatives that shape product roadmaps, customer experience programs, and market expansion strategies.
• Gain exposure to cutting‑edge AI technologies and industry best practices through internal and external learning opportunities.
• Build a personal brand as a thought leader in AI‑driven analytics for national security, speaking at conferences and publishing white papers.

Work Environment & Culture

brighthush fosters a collaborative, transparent, and innovative work environment. Our core values—customer obsession, ownership, and continuous improvement—guide every decision and interaction. We encourage experimentation, celebrate successes, and learn from challenges together. Our flexible office model allows you to balance in‑person collaboration with remote work, ensuring you can thrive both professionally and personally.

How to Apply

Ready to lead the next wave of customer success at brighthush? Submit your application through our careers portal. Highlight your experience in national security customer success, analytics adoption, and leadership. If you need a reasonable accommodation during the application or recruiting process, please let us know.

Join brighthush and Redefine What’s Possible

At brighthush, we’re not just building technology—we’re shaping the future of how organizations, especially those that protect our nation, leverage data to make smarter, faster decisions. If you’re a visionary leader who thrives in complex, high‑impact environments and is passionate about delivering measurable value to customers, we want you on our team. Apply today and help us bring the power of AI‑driven analytics to the world’s most critical missions.