Senior Director – Regional Customer Success & Brand Strategy Leadership – Pharmaceutical & Biotech Industry – Remote (US) – Driving Patient‑Centric Growth & Brand Excellence

About brighthush

brighthush stands at the forefront of biopharmaceutical innovation, turning scientific breakthroughs into life‑changing therapies that reach patients across the globe. With a relentless focus on patient outcomes, our integrated research, development, manufacturing, and commercialization pipeline delivers cutting‑edge solutions for some of the most challenging diseases of our era. Our culture is built on curiosity, collaboration, and compassion, ensuring that every decision we make is guided by a patient‑first philosophy.

As we expand our footprint across the United States, we are seeking a visionary Senior Director to lead our Regional Customer Success and Brand Strategy team. This role is pivotal in shaping how we engage with healthcare providers, payers, and other stakeholders to ensure that our products reach the patients who need them most. If you are a seasoned leader with a passion for science, a knack for cross‑functional collaboration, and a proven track record of driving growth in the pharmaceutical or biotech arena, we want to hear from you.

Why brighthush is a Game Changer

• Transformative Pipeline: Our portfolio includes next‑generation therapies for oncology, rare diseases, and chronic conditions, backed by robust clinical data and real‑world evidence.
• Global Reach, Local Impact: With operations in more than 30 countries, we combine global expertise with localized customer success strategies that resonate with regional markets.
• Data‑Driven Culture: We harness advanced analytics, AI, and digital health tools to inform every decision, from market access to patient engagement.
• Commitment to Diversity & Inclusion: Our workforce reflects the communities we serve, fostering innovation through diverse perspectives.
• Patient‑Centric Mission: Every product, partnership, and program is designed to improve patient outcomes and access to care.

Role Overview

As Senior Director – Regional Customer Success & Brand Strategy, you will be the strategic architect behind our brand narrative and the operational leader who ensures that our regional teams deliver measurable impact. You will collaborate with senior executives, cross‑functional partners, and external stakeholders to shape and execute initiatives that drive adoption, market share, and patient access.

Key Responsibilities

• Strategic Leadership: Direct and inspire a high‑performing regional team of customer success managers, brand strategists, and cross‑functional partners to achieve ambitious sales and market‑access goals.
• Customer Advocacy & Engagement: Champion the needs of physicians, payers, and patient advocacy groups by developing and executing tailored engagement plans that elevate brand perception and drive adoption.
• Brand Strategy Development: Collaborate with marketing, medical affairs, and market‑access leaders to craft compelling brand narratives that resonate across diverse stakeholder groups and align with regulatory requirements.
• Data‑Driven Decision Making: Leverage market intelligence, sales analytics, and real‑world evidence to inform strategic initiatives, optimize resource allocation, and forecast regional performance.
• Cross‑Functional Collaboration: Serve as the bridge between sales, marketing, medical affairs, regulatory, and commercial operations, ensuring seamless execution of integrated campaigns and initiatives.
• Talent Development: Mentor and coach team members, fostering a culture of continuous learning, accountability, and high engagement. Identify skill gaps and implement targeted development plans.
• Stakeholder Management: Build and maintain strong relationships with key opinion leaders, payer representatives, and internal stakeholders to secure buy‑in for brand initiatives.
• Compliance & Risk Management: Ensure all activities adhere to industry regulations, internal policies, and ethical standards, mitigating risk and safeguarding brand integrity.
• Performance Reporting: Deliver regular, insightful reports to senior leadership on regional performance, market trends, and strategic opportunities.
• Travel & Remote Work: Operate primarily from a remote location within the United States, with 40–50% travel to major airports and regional hubs to meet with customers, partners, and internal teams.

Essential Qualifications

• Bachelor’s degree in Life Sciences, Business Administration, Marketing, or a related field (MBA or advanced degree preferred).
• Minimum of 10 years of progressive experience in the pharmaceutical or biotechnology industry, with a strong emphasis on commercial operations.
• Demonstrated line‑management experience, having led teams of at least 10 professionals across multiple functions.
• Proven track record of developing and executing successful brand strategies that drive market share and revenue growth.
• Deep understanding of the U.S. healthcare ecosystem, including payer dynamics, reimbursement pathways, and regulatory frameworks.
• Exceptional communication and presentation skills, capable of influencing senior stakeholders and external partners.
• Strong analytical mindset with proficiency in data analysis tools and the ability to translate insights into actionable strategies.
• Experience managing cross‑functional projects and navigating complex, matrixed environments.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in a senior leadership role within a global biopharmaceutical company.
• Background in market access, medical affairs, or sales operations, providing a holistic view of the commercial lifecycle.
• Track record of building and scaling high‑performance teams in a remote or hybrid setting.
• Knowledge of digital health tools, patient engagement platforms, and data‑driven marketing strategies.
• Experience with budget stewardship and P&L responsibility at a regional or global level.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Leadership & Influence: Inspire teams, drive change, and build consensus across diverse groups.
• Customer‑Centric Mindset: Deep empathy for patient outcomes and stakeholder needs.
• Analytical Acumen: Translate complex data into clear, actionable insights.
• Project Management: Deliver on time, within scope, and within budget.
• Adaptability: Thrive in a fast‑moving, evolving industry landscape.
• Collaboration: Foster strong relationships with internal and external partners.
• Integrity & Ethics: Uphold the highest standards of compliance and corporate responsibility.

Key Success Metrics

• Regional market share growth and revenue targets.
• Customer satisfaction scores and engagement metrics.
• Brand perception indices measured through surveys and market research.
• Efficiency of cross‑functional initiatives measured by time‑to‑market and budget adherence.
• Team development metrics, including retention, skill advancement, and performance reviews.

Career Growth & Learning Opportunities

• Lead strategic initiatives that shape the future of our product portfolio and market presence.
• Collaborate with senior executives across the organization, gaining exposure to global strategy and decision‑making.
• Participate in leadership development programs, including executive coaching, cross‑functional rotations, and industry conferences.
• Access to cutting‑edge resources, including data science teams, digital health labs, and market‑access think tanks.
• Opportunity to mentor emerging leaders and contribute to brighthush’s culture of innovation and inclusion.

Work Environment & Culture

• Inclusive teamwork that celebrates diverse perspectives and drives creative solutions.
• Transparent communication channels that keep you informed and engaged.
• A commitment to work‑life balance, with flexible schedules and robust support for mental and physical well‑being.
• Recognition programs that celebrate achievements and reinforce our shared mission.
• Remote‑first approach that empowers you to work from a location that best supports your life and career.

Compensation & Benefits

• Base Salary: Competitive range aligned with experience and market benchmarks.
• Performance Bonus: Variable bonus tied to individual, team, and company performance metrics.
• Equity: Potential for stock options or restricted stock units, aligning your success with the company’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental health resources and wellness stipends.
• Retirement Plan: 401(k) with company match to help secure your financial future.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Remote Work Support: Home‑office stipend, technology allowances, and access to virtual collaboration tools.
• Family & Life: Flexible parental leave policies and family‑care resources.

How to Apply

If you are a strategic thinker, a collaborative leader, and a passionate advocate for patients, we invite you to apply for the Senior Director – Regional Customer Success & Brand Strategy Leadership role at brighthush. Join us in transforming the lives of patients worldwide and advancing the frontiers of biopharmaceutical science.

To apply, please submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications outlined above. We look forward to exploring how you can contribute to our mission of delivering breakthrough therapies to patients in need.