Senior Enterprise Customer Success Director – Accelerating Account Expansion, Driving Innovation, and Championing Customer Advocacy in AI‑Powered SaaS at brighthush

Welcome to brighthush – Where Data Drives Tomorrow

At brighthush, we’re not just building software; we’re crafting the future of data‑driven decision making. Our AI‑powered analytics platforms empower Fortune 500 enterprises to transform raw data into strategic assets that accelerate growth, spark innovation, and secure a lasting competitive edge. With a relentless focus on customer success, we partner with our clients from onboarding to expansion, ensuring they extract maximum value from every interaction. Whether you’re a seasoned strategist or a visionary leader, you’ll find a place at brighthush where your expertise can shape the next wave of data intelligence.

Our Mission & Vision

Mission: Democratize advanced analytics so every organization can unlock insights that drive smarter decisions and sustainable growth. Vision: A world where data is not a by‑product but a core strategic asset, and every enterprise can harness it to create lasting value for customers, employees, and communities.

Why Your Next Career Move Should Be with brighthush

If you thrive on solving complex problems, leading high‑performing teams, and shaping the customer journey at scale, brighthush offers the platform to amplify your impact. We celebrate curiosity, champion continuous learning, and reward bold ideas. As a Senior Enterprise Customer Success Leader, you’ll sit at the nexus of strategy, execution, and customer advocacy, influencing product direction and driving measurable outcomes for some of the world’s most influential enterprises. In addition to a competitive compensation package, you’ll enjoy a culture that values transparency, collaboration, and a healthy work‑life balance.

Key Responsibilities – Your Day‑to‑Day Impact

• Lead and Inspire a High‑Performing Team: Oversee a squad of 5–7 Customer Success Managers, setting clear objectives, delivering coaching, and fostering a culture of accountability, collaboration, and continuous improvement. Implement peer‑review sessions, quarterly skill‑building workshops, and a mentorship program that pairs junior members with senior leaders.
• Strategic Portfolio Management: Own a portfolio of 30+ enterprise accounts, ensuring adoption, expansion, and renewal. Craft and execute account plans that align with client business goals and brighthush’s growth strategy. Use data‑driven insights to identify upsell opportunities, cross‑sell complementary modules, and reduce churn.
• Executive Stakeholder Engagement: Serve as the primary point of contact for VP, SVP, and C‑suite executives. Build trust, articulate value, and advocate for customer needs at the highest levels. Prepare executive dashboards, quarterly business reviews, and strategic road‑maps that demonstrate ROI and future potential.
• Data‑Driven Success Metrics: Define, track, and report on KPIs such as Net Promoter Score (NPS), Customer Lifetime Value (CLV), churn rate, upsell revenue, and usage adoption. Leverage insights to drive continuous improvement, and present findings to senior leadership and the executive board.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to ensure a seamless customer journey from onboarding to renewal. Translate customer feedback into actionable product enhancements, and champion a customer‑centric mindset across the organization.
• Process Optimization: Design and refine customer success processes, playbooks, and tools to increase efficiency, scalability, and consistency across the organization. Automate routine tasks, implement best‑practice frameworks, and ensure alignment with company standards.
• Thought Leadership & Brand Advocacy: Represent brighthush at industry events, webinars, and conferences. Share best practices, success stories, and emerging trends with the broader community, positioning the brand as a thought leader in AI analytics.
• Financial Stewardship: Monitor account health, forecast renewal and expansion revenue, and collaborate with Finance to ensure accurate forecasting and reporting. Provide insights into revenue attribution and margin impact.
• Innovation Champion: Identify opportunities for new features or services that can be piloted with key accounts, driving early adoption and proof of concept. Work closely with Product to prioritize roadmap items that deliver maximum customer value.
• Risk Management: Proactively identify potential churn risks, develop mitigation plans, and coordinate with support and product teams to resolve critical issues. Implement a structured escalation process that keeps stakeholders informed and mitigates impact.

Essential Qualifications – What We Expect

• University degree (or equivalent) in Business, Marketing, Computer Science, or a related field.
• Minimum of 8 years of progressive experience in customer success, account management, or a customer‑facing role within enterprise SaaS or software‑as‑a‑service environments.
• Proven track record of managing and scaling a team of Customer Success Managers.
• Demonstrated ability to build and maintain executive‑level relationships with VP, SVP, and C‑suite stakeholders.
• Strong analytical mindset with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Excellent communication, presentation, and storytelling skills.
• Experience with customer success platforms such as brighthush, brighthush, or similar.

Preferred Qualifications – Bonus Points

• Experience in the data analytics, AI, or business intelligence industry.
• Background in consulting or professional services, providing a deep understanding of enterprise client needs.
• Knowledge of cloud platforms and SaaS delivery models.
• Certified Customer Success Manager (CCSM) or similar credential.
• Fluency in additional languages beyond English.

Skills & Competencies – What Makes You a Standout Leader

• Leadership & Coaching: Ability to inspire, develop, and retain top talent.
• Strategic Thinking: Translate business objectives into actionable account plans.
• Customer Advocacy: Champion the voice of the customer across the organization.
• Problem‑Solving: Resolve complex issues quickly and effectively.
• Collaboration: Work seamlessly with cross‑functional teams.
• Data Literacy: Leverage metrics to inform decisions and demonstrate impact.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Influence & Persuasion: Persuade stakeholders to adopt customer‑centric initiatives.
• Project Management: Lead initiatives from conception to execution with measurable outcomes.

Technology & Innovation Stack

At brighthush, we harness cutting‑edge technologies to deliver unparalleled analytics capabilities. Our stack includes:

• AI & Machine Learning frameworks for predictive insights.
• Real‑time data pipelines built on scalable cloud infrastructure.
• Secure, scalable cloud infrastructure powered by industry‑standard security protocols.
• Interactive dashboards using modern visualization libraries.
• Robust API ecosystem enabling seamless integration with partner platforms.

Global Reach & Client Portfolio

Our clients span multiple industries—including finance, healthcare, retail, and manufacturing—across North America, EMEA, and APAC. We partner with organizations ranging from mid‑market innovators to Fortune 500 leaders, delivering solutions that scale with their growth trajectories. Your role will involve collaborating with diverse teams across time zones, ensuring a consistent, high‑quality experience for every customer.

Leadership Philosophy & Team Dynamics

We believe that great customer success starts with great people. Our leadership style is collaborative, transparent, and data‑driven. We empower teams to own outcomes, experiment boldly, and learn from both wins and setbacks. Regular “innovation sprints” and cross‑functional hackathons keep our culture vibrant and forward‑thinking. As a senior leader, you’ll champion a culture of psychological safety, encouraging open dialogue and continuous improvement.

Learning & Development

At brighthush, we invest heavily in your professional growth:

• Leadership training programs and mentorship from senior executives.
• Industry certifications and continuing education stipends.
• Rotational opportunities across product, sales, and marketing to broaden your skill set.
• Clear career pathways to Director of Customer Success, VP of Customer Experience, and beyond.
• Access to internal knowledge hubs, peer‑learning circles, and innovation labs.

Diversity, Equity & Inclusion

We are committed to building a workforce that reflects the communities we serve. Our initiatives include inclusive hiring practices, bias‑free interview processes, and employee resource groups that celebrate diverse backgrounds. We measure our progress through transparent metrics and hold ourselves accountable to continuous improvement.

Sustainability & Community Impact

Sustainability is woven into every layer of our operations. From carbon‑neutral data centers to responsible procurement, we strive to reduce our environmental footprint. We also dedicate time and resources to community outreach—volunteer days, sustainability hackathons, and partnerships with local nonprofits—ensuring we give back to the places where we live and work.

Compensation & Benefits – Rewarding Your Impact

We offer a competitive total rewards package that includes:

• Base salary range: USD 116,900 – 140,000 per year, commensurate with experience.
• Performance‑based bonus structure tied to individual and company metrics.
• 401(k) plan with company matching.
• Health, dental, and vision insurance for you and your family.
• Generous paid time off (PTO) and holiday schedule.
• Parental leave policy that supports new parents.
• Employee stock purchase plan (ESPP) and equity options.
• Wellness stipend, mental health resources, and on‑site fitness facilities (for in‑office locations).
• Professional development stipend and conference travel support.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush embraces a hybrid work model that balances remote flexibility with in‑person collaboration. Our culture is built on:

• Innovation: Encouraging experimentation and creative problem‑solving.
• Transparency: Open communication channels and data‑driven decision making.
• Diversity & Inclusion: A welcoming environment where diverse perspectives thrive.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness initiatives.
• Community Impact: Volunteer days, sustainability initiatives, and partnerships with local nonprofits.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that your growth fuels our success. We provide a comprehensive development ecosystem that includes:

• Leadership training programs and mentorship from senior executives.
• Industry certifications and continuing education stipends.
• Rotational opportunities across product, sales, and marketing to broaden your skill set.
• Clear career pathways to Director of Customer Success, VP of Customer Experience, and beyond.
• Access to internal knowledge hubs, peer‑learning circles, and innovation labs.

How to Apply – Join the brighthush Journey

If you are a strategic, data‑driven leader who thrives in a dynamic SaaS environment and is ready to make a tangible impact on enterprise customers, we want to hear from you. Join brighthush and help shape the future of data analytics and AI. Your expertise will drive customer success, influence product evolution, and accelerate growth for our most valuable partners.