Senior Enterprise Customer Success Director – Global Brand Adoption & Revenue Growth Champion, AI‑Powered Video Innovation Leader at brighthush

About brighthush

brighthush is not just a video‑creation platform; it is a global movement that empowers brands, agencies, and creators to tell stories that resonate, convert, and inspire. Since our launch in 2017, we have helped over 3.5 million users—from solo entrepreneurs to top‑tier enterprises—produce high‑impact videos in minutes, without the need for a dedicated video team.

Our secret sauce? A blend of cutting‑edge AI, machine learning, and an intuitive drag‑and‑drop interface that turns raw concepts into polished, thumb‑stopping content. This technology democratizes video marketing, making it accessible to anyone, anywhere, at any skill level.

With a fully remote, Canada‑wide team headquartered in Vancouver, BC, we thrive on flexibility, collaboration, and continuous learning. We are proud recipients of the brighthush Tech Culture of the Year award and have been featured in leading media outlets for our innovation and impact.

Why brighthush?

At brighthush, we believe that every voice deserves to be heard. Our mission is to level the playing field for video marketing, enabling creators to focus on storytelling while we handle the heavy lifting of production. If you are passionate about AI, video, and customer success, and you want to be part of a high‑growth, purpose‑driven company, brighthush is the place for you.

Role Overview

As a Senior Enterprise Customer Success Director, you will be the trusted partner for our most valuable enterprise accounts. Your mandate is to ensure that each customer achieves measurable business outcomes, drives adoption, secures renewals, and identifies expansion opportunities—all while championing the power of AI‑powered video.

You will serve as the bridge between customers and our product, sales, and support teams, translating insights into actionable improvements that accelerate both customer success and company growth.

Key Responsibilities

• Account Leadership: Own a curated portfolio of enterprise customers, guiding them from onboarding through renewal and expansion.
• Strategic Partnership: Deeply understand each client’s business strategy, objectives, and workflows, and articulate how brighthush can accelerate their success.
• Data‑Driven Advocacy: Leverage usage data and business reviews to demonstrate ROI, build case studies, and identify upsell opportunities.
• Cross‑Functional Collaboration: Work closely with Account Executives, the Creative Services Team, and Product to coordinate renewals, expansion deals, and cross‑functional initiatives.
• Health Monitoring: Monitor account health through product analytics, engagement metrics, and customer feedback, proactively addressing potential churn risks.
• Escalation Ownership: Own the escalation process: work with the support team on technical issues while maintaining ownership of the relationship.
• Product Feedback Loop: Collect and synthesize customer feedback, feeding insights back to the product roadmap to drive continuous improvement.
• AI Integration: Utilize AI tools to prepare for client calls, summarize conversations, and streamline workflow efficiency.
• Process Improvement: Contribute to the evolution of playbooks, onboarding materials, and knowledge bases as the team scales.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in AI‑powered video.
• Revenue Enablement: Partner with Sales to identify upsell and cross‑sell opportunities, ensuring a seamless handoff and alignment of goals.
• Customer Advocacy: Champion customer success stories internally and externally, driving brand loyalty and referrals.

Essential Qualifications

• Minimum of 2 years of experience in a Customer Success role within a B2B SaaS environment.
• Proven track record of managing renewals, driving adoption, and analyzing usage data to inform strategy.
• Strong written and verbal communication skills, with the ability to build rapport and influence stakeholders at all levels.
• Comfortable with CRM systems (e.g., brighthush) and support ticketing tools.
• Passionate about AI and its practical applications; adept at integrating AI tools into daily workflows.
• Experience in creating and delivering training or educational content to diverse audiences.
• Background in digital marketing or video editing, providing a deeper understanding of the creative process.
• Exposure to enterprise sales cycles and a strong sense of business acumen.
• Exceptional problem‑solving skills and a data‑driven mindset.

Preferred Qualifications

• Experience in a high‑growth SaaS company with a focus on enterprise customer success.
• Knowledge of video production pipelines and post‑production workflows.
• Familiarity with data visualization tools (e.g., brighthush) to present insights to executive stakeholders.
• Demonstrated ability to lead cross‑team initiatives and influence product strategy.
• Experience managing a team of Customer Success Managers or similar roles.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Consultative Selling: Skilled at uncovering customer pain points and positioning solutions that deliver value.
• Data‑Driven Decision Making: Proficient in interpreting analytics to guide customer strategy.
• Project Management: Adept at coordinating multiple stakeholders and timelines.
• Customer‑Centric Mindset: Focus on long‑term partnership and customer advocacy.
• Adaptability & Resilience: Thrives in a fast‑moving, remote environment with evolving priorities.
• Communication & Influence: Excellent presentation and negotiation skills.
• Technical Curiosity: Eager to learn new tools and technologies that enhance customer success.
• Leadership & Mentorship: Ability to inspire and develop junior team members.

Career Growth & Learning

At brighthush, professional growth is a shared journey. We invest in your development through:

• A dedicated learning budget of $2,000 per year for courses, certifications, and conferences.
• Mentorship from senior leaders across product, engineering, and sales.
• Opportunities to lead cross‑team initiatives, such as product enhancements or customer advocacy programs.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Regular internal workshops on AI, video marketing trends, and customer success best practices.
• Access to a curated library of business books, industry reports, and learning platforms.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our culture is built on transparency, ownership, and a relentless focus on customer impact. Key highlights include:

• Fully remote work with flexible hours, allowing you to balance personal and professional commitments.
• A collaborative team that values diverse perspectives and encourages experimentation.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• A commitment to diversity, equity, and inclusion, supported by a pay‑equality program and an active culture committee.
• Monthly wellness stipend to support your physical and mental health.
• Community outreach initiatives that let you give back while building brand awareness.
• Annual company retreats that foster team bonding and strategic alignment.

Compensation & Benefits

We offer a competitive, market‑aligned compensation package that rewards performance and impact.

• Base Salary: CAD 68,000 – 76,000 per year, commensurate with experience.
• On‑Target Earnings (OTE): CAD 116,000 – 124,000, including variable incentives tied to renewal and expansion metrics.
• Paid Time Off: Four weeks of vacation at hire, with additional weeks earned over time.
• Unlimited Personal & Sick Days: Prioritizing your health and well‑being.
• Comprehensive medical, dental, and paramedical coverage.
• Generous parental leave and family‑friendly policies.
• Monthly wellness stipend to support your physical and mental health.
• Access to a curated library of business books, industry reports, and learning platforms.
• Equity participation in a company‑wide program that aligns your success with the organization’s growth.

How to Apply

If you are ready to join a dynamic, high‑growth company that is redefining video marketing, we would love to hear from you. Bring your passion for customer success, your strategic mindset, and your love for AI‑driven innovation to brighthush.