Senior Global Enterprise Customer Success & Revenue Operations Lead – Bilingual German & English – Remote (UK/France) – Championing Adoption, Expansion, and Strategic Partnerships at brighthush

About brighthush

brighthush is more than a software vendor; we are a catalyst for transformation in the revenue operations landscape. For over a decade, we have partnered with Fortune 100 enterprises to re‑engineer their pricing, quoting, contracting, and rebate workflows, turning complex, manual processes into data‑driven, automated engines that accelerate growth and profitability. With a presence that spans North America, EMEA, and APAC, we serve more than 10,000 customers worldwide, each of whom relies on our platform to make smarter, faster decisions across the entire revenue lifecycle.

Our technology sits at the intersection of cutting‑edge cloud architecture, advanced analytics, and user‑centric design. It empowers businesses to align strategy with execution, ensuring that every quote, contract, and rebate is accurate, compliant, and optimized for maximum value. At brighthush, we don’t just deliver software – we deliver a partnership that transforms revenue operations into a competitive advantage.

Why brighthush?

At brighthush, we believe that the future of revenue management is built on curiosity, collaboration, and an unwavering focus on customer success. Our culture is anchored in four core pillars that guide every decision, every interaction, and every product iteration:

• Innovation – We constantly iterate on our platform and processes to stay ahead of market demands, leveraging AI, machine learning, and real‑time data to deliver next‑generation revenue solutions.
• Impact – Every team member’s contribution directly influences the success of our clients and the growth of the company. We celebrate wins that drive measurable business outcomes.
• Inclusivity – We celebrate diversity and encourage open dialogue, ensuring that every voice is heard and every perspective is valued.
• Learning – From structured mentorship to industry conferences, we invest heavily in the professional development of our people, fostering a culture of continuous improvement.

If you thrive in a fast‑moving, high‑growth environment and want to help world‑class enterprises unlock the full value of their revenue operations, brighthush is the place for you.

Position Overview

As a Senior Global Enterprise Customer Success & Revenue Operations Lead at brighthush, you will be the trusted advisor for a portfolio of global, high‑complexity enterprise customers. Your mission is to drive adoption, deliver measurable value, and champion the customer’s voice across our organization. You will collaborate with cross‑functional teams—sales, product, support, and engineering—to ensure our customers achieve their business objectives and continue to grow with brighthush.

Key Responsibilities

• Strategic Account Leadership – Own a book of strategic accounts, building deep, trusted relationships with C‑suite executives, finance leaders, and operational stakeholders. Act as the single point of contact for all strategic initiatives.
• Adoption & Value Realization – Conduct detailed adoption analyses, identify gaps, and co‑create roadmaps that accelerate product usage and ROI. Translate business goals into actionable implementation plans.
• Quarterly Business Reviews (QBRs) – Facilitate QBRs, align on future state goals, and translate customer needs into product enhancements. Present data‑driven insights that demonstrate value and guide strategic decisions.
• Issue Escalation & Resolution – Act as the primary escalation point for technical or operational issues, coordinating with internal teams to deliver swift, effective solutions that minimize downtime.
• Advocacy & Expansion – Champion customer success stories, gather testimonials, and identify upsell or cross‑sell opportunities that align with the customer’s growth strategy. Drive renewal conversations and expansion deals.
• Data‑Driven Insights – Leverage analytics to track health scores, adoption metrics, and satisfaction scores. Present actionable insights to both customers and internal stakeholders, driving continuous improvement.
• Mentorship & Collaboration – Guide junior CSMs, share best practices, and collaborate with sales, marketing, and product teams to create a unified customer experience.
• Revenue Operations Enablement – Partner with the Revenue Operations team to refine pricing models, CPQ workflows, and contract lifecycle processes that drive customer success.
• Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in revenue operations.
• Continuous Improvement – Identify process bottlenecks, propose enhancements, and champion change initiatives that improve the overall customer journey.
• Customer Journey Mapping – Map end‑to‑end customer journeys to identify friction points and opportunities for proactive engagement.
• Product Feedback Loop – Act as the voice of the customer in product development, ensuring that new features align with real‑world business needs.
• Revenue Forecasting & Planning – Work with finance teams to provide accurate revenue forecasts based on customer health and expansion potential.

Essential Qualifications

• 3–5 years of proven experience in customer success, account management, or consulting within large enterprise or strategic accounts across EMEA.
• Native or C2 proficiency in German and English, with strong written and verbal communication skills in both languages.
• Strong project management skills, with a track record of delivering complex initiatives on time and within scope.
• Deep technical understanding of revenue management, contract lifecycle management (CLM), or configure‑price‑quote (CPQ) solutions.
• Analytical mindset: ability to interpret complex data sets, identify trends, and translate findings into actionable strategies.
• Excellent communication and interpersonal skills, capable of articulating technical concepts to both technical and non‑technical audiences.
• Leadership experience, including mentoring junior team members and collaborating across functional teams.
• Proactive problem‑solving attitude, with a passion for driving customer outcomes in a dynamic environment.
• Business acumen: understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
• Bachelor’s degree in Business, Finance, Computer Science, or a related field.

Preferred Qualifications & Edge‑Builders

• Experience in CLM, CPQ, or pricing software such as brighthush Smart Price Management or brighthush Smart Price Optimisation.
• Background in healthcare, financial services, technology, or a closely related sector.
• Participation in revenue lifecycle training or workshops that demonstrate a commitment to continuous learning.
• Hands‑on SaaS product experience, with a track record of driving adoption and delivering measurable business value.
• Product certifications or a demonstrated ability to leverage best practices for improved adoption.
• Experience working with global, multi‑region teams and navigating cross‑border regulatory environments.
• Knowledge of AI‑driven revenue tools and predictive analytics.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Advocacy
• Data‑Driven Decision Making
• Change Management & Process Improvement
• Stakeholder Management & Influence
• Technical Fluency in SaaS & Revenue Operations Platforms
• Cross‑Functional Collaboration & Teamwork
• Adaptability & Resilience in Fast‑Paced Environments
• Fluent in German and English, with strong cross‑cultural communication skills
• Proficiency in CRM, CPQ, and analytics tools (e.g., Salesforce, Tableau, Power BI)

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders who guide your career trajectory.
• Regular training on the latest industry trends, product roadmaps, and revenue operations best practices.
• Opportunities to lead cross‑functional initiatives, such as product launches or global adoption programs.
• Clear career pathways from Customer Success Manager to Senior CSM, Director of Customer Success, or VP of Customer Experience.
• Participation in industry conferences, webinars, and thought‑leadership events.
• Access to an internal learning hub with courses on data analytics, CPQ, CLM, and advanced customer success strategies.
• Annual budget for certifications, workshops, and advanced degree programs.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote‑first model allows you to work from anywhere in the UK or France, with occasional travel (up to 20%) across EMEA for client visits and team events. We celebrate diversity, encourage open dialogue, and reward creativity. Your voice matters, and we provide the tools and support you need to succeed.

We offer flexible working hours, a fully remote setup, and a collaborative virtual environment that keeps you connected with teammates worldwide. Our leadership team is accessible and approachable, ensuring that every employee feels heard and valued.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer health, adoption, and renewal metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and a fully remote work environment.
• Generous paid time off, including paid holidays and personal days.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Annual professional development budget for courses, certifications, or conferences.
• Employee referral program with attractive bonuses.
• Access to mental health resources and employee assistance programs.
• Family‑friendly policies, including parental leave and childcare support.

How to Apply

If you are ready to take the next step in your career and help world‑class enterprises unlock the full value of their revenue operations, we would love to hear from you. Submit your application through the link below and join a team that is redefining customer success in the revenue operations space.

Apply for this job

Join brighthush Today

At brighthush, we believe that the best way to predict the future is to create it. If you are passionate about driving customer success, thrive in a collaborative environment, and want to be part of a company that is shaping the future of revenue operations, we invite you to apply. Together, we can build solutions that empower enterprises to achieve unprecedented growth and customer delight.