Senior IT Manager – Customer Data Strategy & Analytics Leadership – Remote Data Innovation Champion – Enterprise‑Wide Data Solutions Architect for brighthush (Data Engineering, Cloud Architecture, AI/ML, Compliance)

About brighthush

In today’s hyper‑connected world, data is no longer a by‑product of business – it is the very engine that powers insight, innovation, and impact. brighthush has evolved from a traditional insurer into a global pioneer in predictive protection, harnessing data to anticipate risk and deliver personalized experiences at scale. Our mission is simple yet profound: safeguard lives and businesses through intelligent, data‑driven solutions that empower people to live smarter, safer, and more confidently.

As a technology‑first organization, we thrive on curiosity, experimentation, and relentless pursuit of excellence. We celebrate diversity, champion collaboration, and reward bold ideas that push the boundaries of what’s possible. With a remote‑first model, we give our people the freedom to work from anywhere while staying connected through vibrant virtual communities, hackathons, and informal coffee chats.

Role Overview

We are looking for a visionary Senior IT Manager to lead our Customer Data Solutions & Analytics team. In this role, you will shape the architecture, delivery, and continuous evolution of enterprise‑wide data platforms that power customer insights, risk management, and product innovation. You will partner with business stakeholders, data scientists, and product managers to translate complex data challenges into elegant, scalable solutions that accelerate time‑to‑value and unlock new revenue streams.

Your influence will extend beyond IT – you will be a strategic partner to executive leadership, shaping the data strategy that drives product innovation, customer engagement, and operational excellence across the organization.

Key Responsibilities

• Team Leadership & Development: Build, mentor, and inspire a diverse team of 10‑15 data engineers, platform specialists, and analytics professionals. Foster a culture of ownership, continuous learning, and high accountability.
• Strategic Architecture: Design and evolve the end‑to‑end data architecture that powers customer insights, from ingestion pipelines to data lakes, warehouses, and analytics dashboards.
• Project Delivery & Governance: Oversee the full project lifecycle—requirements gathering, design, implementation, testing, and deployment—ensuring on‑time, on‑budget delivery with rigorous quality controls.
• Stakeholder Collaboration: Act as the primary liaison between IT, business units, and external partners, translating business needs into technical solutions and vice versa.
• Service Management & Reliability: Implement ITIL‑aligned processes to guarantee platform uptime, incident response, change management, and continuous improvement.
• Innovation & Emerging Tech: Evaluate and pilot new technologies—AI/ML, cloud services, data virtualization—to keep brighthush at the forefront of industry innovation.
• Compliance & Security: Ensure all data solutions meet regulatory requirements (GDPR, CCPA, PCI‑DSS) and internal security standards, conducting regular audits and risk assessments.
• Performance Optimization: Continuously monitor system performance, identify bottlenecks, and implement optimizations to reduce latency and cost.
• Budget & Resource Management: Manage the team’s budget, forecast resource needs, and negotiate with vendors to maximize ROI.
• Change Leadership: Champion a culture of change readiness, guiding teams through new processes, tools, and organizational shifts.

Essential Qualifications

• Minimum 4 years of progressive leadership experience in IT, data engineering, or analytics, with a proven track record of managing cross‑functional teams.
• Strong background in designing and deploying large‑scale data platforms (data lakes, warehouses, real‑time streaming).
• Hands‑on expertise with cloud platforms (AWS, Azure, GCP) and modern data orchestration tools (Airflow, dbt, Snowflake, BigQuery).
• Deep understanding of data governance, security, and compliance frameworks (GDPR, CCPA, PCI‑DSS).
• Proven ability to translate business requirements into scalable, high‑performance data solutions.
• Excellent communication skills, capable of presenting complex technical concepts to non‑technical stakeholders.
• Strong analytical mindset with a passion for continuous improvement and innovation.

Preferred Qualifications

• Experience in the insurance or financial services industry, particularly in customer data management.
• Knowledge of AI/ML pipelines and data science workflows.
• Certifications such as AWS Certified Solutions Architect, Google Cloud Professional Data Engineer, or similar.
• Experience leading remote or distributed teams.
• Background in DevOps practices and CI/CD pipelines for data workloads.

Skills & Competencies

• Technical Leadership: Ability to guide teams through complex technical challenges while maintaining a clear vision.
• Strategic Thinking: Capacity to align data initiatives with broader business objectives.
• Project Management: Proficiency in Agile, Scrum, or Kanban methodologies.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional partners.
• Problem Solving: Creative and analytical approach to troubleshooting and optimization.
• Adaptability: Comfortable navigating a fast‑moving, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As Senior IT Manager, you will:

• Lead high‑impact initiatives that shape the future of data strategy across the organization.
• Collaborate with executive leadership to influence product direction and corporate strategy.
• Participate in industry conferences, workshops, and training programs to stay ahead of emerging trends.
• Mentor junior engineers and analysts, fostering a culture of knowledge sharing and professional growth.
• Explore opportunities to transition into broader technology leadership roles, such as Director of Data Engineering or Chief Data Officer.

Work Environment & Company Culture

Our remote‑first model means you can work from anywhere while staying connected to a vibrant, global community. We value:

• Flexibility: Work hours that fit your lifestyle, with a focus on results rather than rigid schedules.
• Collaboration: Regular virtual town halls, cross‑team hackathons, and informal coffee chats to spark innovation.
• Inclusivity: A culture that celebrates diverse perspectives and encourages open dialogue.
• Well‑being: Access to mental health resources, wellness stipends, and a supportive environment that prioritizes work‑life balance.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior data engineering leadership roles.
• Performance‑based bonuses tied to project milestones and organizational impact.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Technology stipend to equip you with the tools you need for remote work.

How to Apply

Ready to lead the next wave of data innovation at brighthush? Submit your resume, a cover letter outlining your leadership philosophy, and any relevant portfolio or case studies that demonstrate your impact on data strategy.

Closing

Join us at brighthush and be part of a mission that goes beyond business—it's about safeguarding lives through data. If you are a seasoned leader who thrives on solving complex problems, driving cross‑functional collaboration, and building world‑class data platforms, we want to hear from you. Apply today and help us shape the future of protection and innovation.