Senior Enterprise Customer Success & Growth Manager – Accelerating Adoption, Expansion, and ROI for Cloud‑Native Facilities Management SaaS at brighthush

About brighthush

brighthush is a trailblazing SaaS company redefining the future of facilities management. Our cloud‑native platform powers maintenance, operations, and analytics for educational institutions, property managers, and manufacturing plants, enabling our customers to streamline workflows, reduce costs, and elevate occupant experience. At brighthush, we turn data into actionable insight, empowering organizations to thrive in an increasingly digital world. As a rapidly growing company, we are committed to fostering an inclusive culture that values curiosity, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑impact team that shapes the customer journey from onboarding to expansion. We champion a growth mindset, encouraging experimentation, data‑driven decision making, and cross‑functional collaboration. Whether you’re a seasoned customer success professional or a rising star in enterprise account management, you’ll find the resources, mentorship, and autonomy you need to accelerate your career.

Position Overview

We are seeking a Senior Enterprise Customer Success & Growth Manager to lead the strategic partnership with our most valuable enterprise accounts. In this role, you will own the full customer lifecycle—from initial engagement to renewal and expansion—ensuring that each client achieves measurable business outcomes. Your deep understanding of the enterprise buying cycle, coupled with a passion for customer advocacy, will drive adoption, satisfaction, and revenue growth.

Key Responsibilities

• Customer Relationship Leadership: Serve as the primary point of contact for senior stakeholders, building trust and influencing decision makers across finance, operations, and IT.
• Strategic Success Planning: Develop and execute tailored success plans that align with each client’s business objectives, KPIs, and roadmap.
• Product Adoption & Enablement: Champion the adoption of brighthush’s platform features, orchestrating training, workshops, and best‑practice sharing to maximize ROI.
• Growth & Expansion: Identify upsell, cross‑sell, and renewal opportunities by monitoring usage patterns, business outcomes, and market trends.
• Executive Advocacy: Build and maintain relationships with C‑suite executives, acting as a trusted advisor on facilities strategy and technology.
• Data‑Driven Insights: Leverage Salesforce, Planhat, and advanced Excel modeling to track health scores, churn risk, and expansion potential.
• Collaboration with Product & Sales: Relay customer feedback to product teams, prioritize feature requests, and support sales in closing high‑value deals.
• Team Mentorship: Coach junior success managers, share best practices, and contribute to the development of internal playbooks.
• Performance Metrics: Own and report on key success metrics such as NPS, CSAT, renewal rate, expansion revenue, and adoption velocity.
• Strategic Thought Leadership: Represent brighthush at industry events, webinars, and roundtables, positioning the brand as a thought leader in facilities technology.
• Risk Management: Proactively identify and mitigate potential churn risks, ensuring a smooth transition for any account requiring additional support.

Essential Qualifications

• 5+ years of experience in enterprise account management, customer success, or related roles within SaaS.
• Proven track record of managing multi‑million dollar enterprise accounts and driving revenue growth.
• Deep understanding of the enterprise buying cycle, including procurement, legal, and technical vetting processes.
• Hands‑on experience with Salesforce, Planhat, and advanced Microsoft Excel (pivot tables, VLOOKUP, macros).
• Exceptional communication skills—both written and verbal—capable of presenting to C‑level audiences.
• Strategic thinker with a data‑driven mindset; comfortable translating metrics into actionable insights.
• Strong problem‑solving abilities and a proactive, solution‑oriented attitude.
• Experience in the facilities management or related operational technology space is highly desirable.
• Demonstrated ability to navigate complex stakeholder environments and deliver measurable outcomes.

Preferred Qualifications

• Background in facilities management software or related industries such as property management, education, or manufacturing.
• Experience with customer success platforms beyond Planhat (e.g., Gainsight, Totango).
• Knowledge of industry standards (e.g., ISO 55000, LEED, CAFM) and regulatory compliance.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Prior experience leading cross‑functional initiatives or managing a small team.
• Certifications in project management (PMP, Scrum) or customer success (CSM) are advantageous.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering value and building long‑term partnerships.
• Strategic Leadership: Ability to align customer goals with business outcomes and influence executive decisions.
• Analytical Acumen: Proficiency in data analysis, reporting, and deriving insights from complex datasets.
• Project Management: Skilled at coordinating initiatives across multiple stakeholders and ensuring timely delivery.
• Collaboration & Influence: Comfortable working with sales, product, engineering, and marketing to drive customer success.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Communication Excellence: Articulate storytelling ability, both in written and verbal formats.
• Technical Fluency: Comfortable navigating SaaS platforms, CRM systems, and data analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success & Growth Manager, you will:

• Progress to a Director of Customer Success or VP of Customer Experience role within 2–3 years.
• Participate in leadership development programs, including mentorship, executive coaching, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of facilities management trends.
• Contribute to product strategy and roadmap, influencing the direction of our platform.
• Lead initiatives that shape the customer success culture across the organization.
• Earn certifications in customer success, project management, or facilities technology to enhance your professional profile.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, transparency, and work‑life balance. Our culture is built on:

• Inclusive Collaboration: Regular virtual town halls, team‑building events, and open communication channels.
• Commitment to continuous learning—access to online courses, certifications, and knowledge sharing sessions.
• Recognition programs that celebrate wins, both big and small.
• Supportive leadership that encourages autonomy, accountability, and personal growth.
• Community engagement initiatives, including volunteer days and sustainability projects.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support your well‑being:

• Base Salary: $70,000 – $75,000 per year, commensurate with experience.
• Performance Bonus: Up to 15% of base salary based on individual and company performance.
• Generous paid time off (PTO) and flexible holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance for you and your dependents.
• Wellness stipend for gym memberships, mental health resources, and home office setup.
• Professional development budget for conferences, courses, and certifications.
• Employee referral program with competitive rewards.
• Access to a global network of peers and industry experts.

How to Apply

Ready to make a tangible impact on enterprise customers and help shape the future of facilities management? Apply now and join the brighthush team.