Senior Enterprise Customer Success Lead – Strategic Growth Champion, Retention Architect, and ROI Maximizer for High‑Value Accounts in Data Privacy & AI at brighthush – Driving Customer Success, Expansion, and Data‑Driven Value

About brighthush

brighthush is redefining the data stewardship landscape by turning the labyrinth of privacy regulations and AI‑driven insights into a seamless, no‑code platform. Our Data Permissioning Platform empowers brands to collect, control, and activate clean, compliant data across every layer of their enterprise stack. In a world where consumer trust is the most valuable currency, brighthush gives companies the tools to unlock new revenue streams from advertising, data, and AI initiatives while ensuring every data touchpoint is fully transparent and legally sound.

Founded by privacy pioneers and backed by top‑tier investors, brighthush has grown to a 65‑person, Series B company that is reshaping how the industry thinks about data ownership. Our mission is simple: make data privacy effortless, scalable, and profitable for every organization, no matter how large or complex.

Why brighthush?

At brighthush, we live by five core values that guide every decision, product, and interaction:

• Passion – We are driven by a relentless desire to solve the toughest privacy challenges.
• Growth – Continuous learning, experimentation, and personal development are embedded in our DNA.
• Grit – We thrive in ambiguity, turning obstacles into opportunities.
• Collaboration – Cross‑functional teamwork is the engine of our innovation.
• Integrity – Transparency and honesty are non‑negotiable, both internally and with our customers.

Our culture is built on open communication, a results‑first mindset, and a deep respect for work‑life balance. Whether you’re working from home, in our Chicago hub, or anywhere in between, you’ll find a community that celebrates diversity, encourages curiosity, and rewards impact.

Compensation & Benefits

We offer a competitive total rewards package that reflects the value you bring to our customers and the company:

• Base salary range: $180,000 – $215,000 (adjusted for location and experience) + equity + comprehensive benefits.
• Full medical, dental, and vision coverage with 100% of premiums paid for U.S. full‑time employees.
• Unlimited paid time off (PTO) with a strong encouragement to take at least 15 days per year.
• 10 paid company holidays, paid parental leave, and flexible scheduling built around core collaboration hours.
• Remote‑friendly with occasional in‑office collaboration and access to commuter benefits for office‑based employees.
• Professional development stipend, conference travel, and certification support.

Role Overview

We are looking for a seasoned Senior Enterprise Customer Success Lead who will own the relationships with 20–25 of our largest strategic customers. In this role, you will be the primary advocate for our customers, ensuring they realize maximum value from brighthush, stay engaged, and grow with us. You will partner closely with our Success‑at‑Scale Customer Success Manager, leveraging the same signals, playbooks, and metrics to drive success across the customer journey.

Key Responsibilities

• Build and nurture deep, trust‑based relationships with stakeholders at each account, from daily users to executive sponsors.
• Maintain continuous engagement beyond renewals, staying informed about evolving business needs, regulatory changes, and technology trends.
• Define and track success metrics with each customer, demonstrating clear ROI from brighthush and quantifying impact on revenue, compliance, and operational efficiency.
• Lead executive business reviews, develop comprehensive account plans, and present data‑driven insights to C‑suite executives.
• Utilize the Success‑at‑Scale signal framework to proactively identify churn and renewal risks, and implement mitigation strategies.
• Identify expansion opportunities, collaborate with Account Executives to close new revenue streams, and champion upsell and cross‑sell initiatives.
• Own escalations for your accounts, ensuring timely resolution and translating customer feedback into product enhancements.
• Measure success through gross and net revenue retention, direct access to key decision makers, and customer advocacy metrics such as NPS and CSAT.
• Mentor junior team members, share best practices, and contribute to the continuous improvement of the Customer Success organization.

Essential Qualifications

• 12+ years of experience in B2B SaaS Customer Success or Account Management, with at least 5 years managing enterprise or strategic accounts.
• Proven track record of retaining and expanding large accounts through ROI‑driven conversations and data‑backed storytelling.
• Deep understanding of privacy, legal, and marketing teams’ privacy programs, and the ability to translate regulatory requirements into actionable business outcomes.
• Hands‑on experience with AI tools such as Claude for data extraction, context building, and predictive analytics.
• Strong influence skills across Product, Engineering, and Sales without direct authority.
• Legal background or certifications such as CIPP or CIPM is a strong plus.
• Start‑up experience preferred, with a demonstrated ability to thrive in a fast‑paced, high‑growth environment.
• Legally authorized to work in the United States.
• Bachelor’s degree required; advanced degree in business, law, or technology is a plus.

Preferred Qualifications

• Experience working with large, complex enterprise ecosystems and multi‑stakeholder engagements.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, HubSpot, Intercom).
• Background in data privacy law, compliance, or related fields.
• Experience building and presenting ROI cases to C‑suite executives.
• Fluency in English and strong communication skills.

Skills & Competencies

• Exceptional relationship‑building and stakeholder management.
• Strategic thinking with a data‑driven mindset.
• Strong presentation and storytelling abilities.
• Adaptability and resilience in a dynamic, high‑growth environment.
• Collaboration across cross‑functional teams.
• Proficiency in leveraging AI tools for customer insights.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Lead, you will have the chance to:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping strategy.
• Lead cross‑functional initiatives that influence product development, sales enablement, and marketing.
• Mentor junior team members and contribute to the growth of the Customer Success organization.
• Participate in industry conferences, workshops, and certification programs (e.g., CIPP, CIPM).
• Engage in continuous learning through internal knowledge sharing sessions and external training.

Work Environment & Culture Highlights

brighthush offers a hybrid work model that blends remote flexibility with occasional in‑office collaboration. Our core collaboration hours ensure that teams across time zones can connect seamlessly. We celebrate diversity and inclusion, fostering a culture where every voice is heard and valued. Our team enjoys:

• Regular virtual happy hours and team‑building activities.
• Monthly “Lunch & Learn” sessions featuring industry experts.
• Annual company retreats focused on strategy, innovation, and team bonding.
• Access to a curated library of books, courses, and industry reports.
• Flexible work schedules that prioritize results over hours.

Location & Eligibility

While this role is remote‑friendly, we prioritize candidates located in major hubs such as Chicago, New York City, San Francisco, and Atlanta. Candidates must be legally authorized to work in the United States. If you’re located in one of these cities and are ready to make a significant impact, we want to hear from you.

Equal Opportunity & Accessibility

brighthush is proud to be an equal opportunity employer. We are committed to building a workforce that reflects the diversity of the communities we serve. We provide a culture of belonging and equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other protected characteristic.

If you require accommodation during the application process, please let us know by emailing [email protected].

Ready to Join brighthush?

We’re looking for a dynamic, customer‑centric leader who thrives in a fast‑paced, mission‑driven environment. If you’re passionate about data privacy, love building lasting relationships, and want to help companies unlock the full potential of their data responsibly, we invite you to apply. Join brighthush and be part of a team that’s redefining how the world handles data in the AI era.