Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a vibrant culture that celebrates diversity, innovation, and continuous learning, brighthush empowers its people to grow, collaborate, and make a real impact. Whether you’re working in one of our bustling distribution centers, a flagship retail store, or a regional headquarters, you’ll find a dynamic environment where your ideas are heard and your career can flourish.

Why Join brighthush?

• Impactful Role: As a Customer Experience Coordinator, you’ll be the face of our brand, ensuring every guest leaves with a smile and a loyalty card in hand.
• Career Growth: brighthush offers clear advancement pathways—from associate to store manager, and beyond—backed by robust training programs and mentorship.
• Inclusive Culture: We champion an open‑door policy, respect every individual’s unique background, and provide a supportive environment where teamwork thrives.
• Competitive Compensation & Benefits: Enjoy a comprehensive package that includes health coverage, retirement plans, employee discounts, and more.
• Work-Life Balance: Flexible scheduling, paid time off, and family‑friendly policies help you balance professional and personal commitments.

Key Responsibilities

In this role, you will lead by example, fostering a culture of hospitality, integrity, and operational excellence. Your day-to-day duties will include:

• Oversee front‑end associates to deliver prompt, courteous service and promote brighthush loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Train, mentor, and coach associates on customer engagement techniques, POS operations, and brand values.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless customer service.
• Address customer concerns swiftly, turning challenges into opportunities for delight.
• Ensure associates execute tasks in line with the store plan, prioritizing as needed to meet daily goals.
• Communicate clearly with management and staff, providing progress updates and constructive feedback.
• Collaborate with store leadership on training needs, safety initiatives, and shrink reduction programs.
• Promote credit and loyalty programs, driving repeat business and customer lifetime value.
• Uphold all labor laws, company policies, and safety protocols to maintain a secure environment.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of leading teams, training associates, and driving customer satisfaction.
• Availability to work a flexible schedule, including nights and weekends.
• Professional demeanor, integrity, and a passion for delivering outstanding service.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Knowledge of safety and security protocols in a retail setting.
• Background in inventory control and shrink reduction initiatives.
• Leadership training or certification in customer experience or retail operations.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate and exceed customer expectations.
• Leadership & Coaching: Inspire, develop, and empower associates to reach their full potential.
• Problem‑Solving: Quickly resolve issues while maintaining composure and professionalism.
• Data‑Driven Decision Making: Use metrics and feedback to drive continuous improvement.
• Collaboration: Work effectively with cross‑functional teams to achieve store goals.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment.

Career Growth & Learning Opportunities

At brighthush, your career journey is supported by a range of development programs:

• Leadership Academy: Structured training for aspiring managers, covering people management, operations, and strategic thinking.
• Mentorship Programs: Pair with experienced leaders who provide guidance and career advice.
• Cross‑Functional Rotations: Gain exposure to merchandising, supply chain, and marketing to broaden your skill set.
• Continuous Learning Hub: Access online courses, workshops, and certifications to stay ahead of industry trends.
• Performance Recognition: Earn awards, bonuses, and promotions based on measurable impact.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our teams are built on:

• Open communication: Transparent feedback loops and regular town‑hall meetings.
• Employee Empowerment: Associates are encouraged to share ideas and take ownership of their work.
• Community Engagement: Volunteer opportunities and local partnerships strengthen our community ties.
• Health & Wellness: On‑site wellness programs, mental health resources, and ergonomic support.
• Celebration of Success: Team events, recognition ceremonies, and milestone celebrations keep morale high.

Compensation & Benefits

While the starting hourly rate for this position ranges from $16.00 to $16.50, your total compensation package will include:

• Health & Dental Insurance: Comprehensive plans covering medical, dental, and vision care.
• Retirement Plans: 401(k) with company match to secure your financial future.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Employee Discounts: Significant savings on brighthush merchandise and partner products.
• Wellness Programs: Access to fitness memberships, mental health counseling, and wellness stipends.
• Professional Development: Reimbursement for certifications, conferences, and educational courses.
• Additional Perks: Auto and home insurance discounts, pet insurance, legal assistance, and a flexible spending account.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your career and make a lasting impact on customer experiences? Click the link below to submit your application and join the brighthush family.

Location

brighthush Store 1055 Yorkville, IL – 975 Erica Lane