Senior Customer Success Engineer – Power Generation & Remote Asset Reliability Expert – Power Systems & Industrial IoT Solutions Champion – Driving Predictive Maintenance Excellence at brighthush

About brighthush

brighthush is a trailblazer in industrial digital transformation, fusing cutting‑edge artificial intelligence with the relentless demands of the power and manufacturing sectors. Our mission is simple yet ambitious: to give every critical asset—whether a single turbine or a global fleet—real‑time intelligence that turns data into decisive action. By converting raw sensor streams into actionable insights, we help our customers reduce unplanned downtime, extend equipment life, and elevate operational excellence.

With a presence across North America, Europe, Asia, and Africa, brighthush has earned a reputation for delivering mission‑critical, scalable, and secure remote monitoring solutions. We thrive on transparency, collaboration, and a relentless focus on continuous learning. Diversity of thought fuels our innovation, and curiosity is celebrated in every conversation. When you join brighthush, you become part of a future where every critical asset is monitored, understood, and optimized in real time.

Why This Role Matters

In an era where infrastructure is becoming smarter, faster, and more resilient, the ability to predict and prevent equipment failures is no longer a luxury—it is a competitive necessity. The Senior Customer Success Engineer – Power Generation & Remote Asset Reliability Expert is the linchpin that connects our cutting‑edge technology to the people who rely on it daily. Your expertise will directly influence how our customers maintain uptime, optimize maintenance schedules, and ultimately deliver reliable power to communities worldwide.

As the trusted advisor to our most critical customers, you will translate complex data streams into clear, actionable guidance. You will help them unlock the full value of our platform, ensuring that every sensor, every alert, and every recommendation is aligned with their business objectives. Your work will drive customer satisfaction, retention, and the long‑term success of brighthush.

Role Overview

In this dynamic, remote‑first role, you will act as the technical bridge between our customers and the brighthush platform. Leveraging deep knowledge of power generation, rotating equipment, and remote monitoring, you will ensure our clients extract maximum value from our solutions. Your day‑to‑day responsibilities will involve real‑time asset monitoring, proactive alert analysis, and hands‑on support that drives customer satisfaction and retention.

Key aspects of the role include:

• Providing expert technical guidance to customers across the entire lifecycle of their assets.
• Collaborating with cross‑functional teams to shape product enhancements based on real‑world feedback.
• Championing a culture of continuous improvement and data‑driven decision making.
• Mentoring junior engineers and support staff to elevate the overall skill level of the team.

Key Responsibilities

• Real‑Time Asset Monitoring: Continuously oversee the performance of power generation assets—including turbines, generators, and auxiliary systems—using brighthush’s AI‑powered dashboards. Translate live data streams into actionable insights that help customers make informed decisions.
• Alert Analysis & Root‑Cause Investigation: Quickly interpret alerts, diagnose underlying issues, and recommend corrective actions to minimize unplanned downtime. Use advanced analytics to uncover patterns that may indicate impending failures.
• Customer Support & Enablement: Serve as the primary technical point of contact for customers, providing guidance on best practices, configuration, and integration of our platform. Conduct training sessions, webinars, and on‑site workshops to empower users.
• Data‑Driven Insights: Translate sensor data into actionable insights, creating reports and presentations that help customers optimize maintenance schedules and operational efficiency. Collaborate with data scientists to refine predictive models.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Sales teams to relay customer feedback, influence roadmap decisions, and ensure seamless feature rollouts. Act as the voice of the customer in internal discussions.
• Continuous Improvement: Identify gaps in our monitoring coverage or customer workflows and propose enhancements that elevate the overall customer experience. Champion process improvements that increase efficiency and reduce friction.
• Documentation & Knowledge Base: Author and maintain technical documentation, FAQs, and troubleshooting guides that empower customers and internal teams. Keep knowledge assets up to date with the latest platform features and industry best practices.
• Performance Metrics & Reporting: Track key performance indicators such as ticket resolution time, customer satisfaction scores, and platform adoption rates. Use data to drive continuous improvement initiatives.
• Strategic Account Management: Build and nurture long‑term relationships with key accounts, ensuring that they derive maximum value from the platform and remain advocates for brighthush.
• Innovation Advocacy: Stay abreast of emerging technologies in predictive maintenance, AI/ML, and industrial IoT, and evaluate their potential application within our product suite.

Essential Qualifications

• 2–4 years of hands‑on experience in power generation, electrical, mechanical, or chemical engineering environments.
• Bachelor’s degree in Mechanical, Electrical, Chemical, or related engineering discipline.
• Proven expertise with rotating equipment—turbines, generators, motors, and pumps—including operational parameters, failure modes, and maintenance practices.
• Strong analytical skills with the ability to interpret complex data sets, identify trends, and recommend actionable solutions.
• Excellent verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non‑technical stakeholders.
• Experience with remote monitoring platforms, SCADA systems, or industrial IoT solutions is highly desirable.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Advanced degree (M.S. or Ph.D.) in Engineering or related field.
• Experience with AI/ML algorithms applied to predictive maintenance or reliability engineering.
• Knowledge of industry standards such as IEC 61850, IEEE 1547, or ISO 55000.
• Previous customer‑facing role in a SaaS or technology company, with a track record of driving adoption and satisfaction.
• Fluency in additional languages (e.g., Hindi, Bengali) is a plus for serving our diverse customer base in India.

Skills & Competencies

• Technical Proficiency: Deep understanding of power plant instrumentation, control systems, and asset health metrics.
• Problem‑Solving: Ability to dissect complex technical issues, prioritize actions, and deliver timely resolutions.
• Customer‑Centric Mindset: Passion for building lasting relationships and ensuring customers achieve their business objectives.
• Collaboration & Influence: Skilled at working cross‑functionally, influencing product decisions, and advocating for customer needs.
• Adaptability: Comfortable navigating evolving technologies, shifting priorities, and remote collaboration tools.
• Project Management: Experience managing multiple concurrent support tickets, projects, or initiatives with clear deliverables.
• Communication: Strong written and verbal communication skills, with the ability to translate technical jargon into clear, concise language.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Customer Success Engineer, you will:

• Advance to leadership roles such as Customer Success Manager, Technical Program Manager, or Product Evangelist.
• Participate in continuous learning programs, including certifications in reliability engineering, AI/ML, and industrial IoT.
• Attend industry conferences, webinars, and workshops to stay at the forefront of power generation and digital transformation.
• Contribute to product roadmaps, shaping the next generation of brighthush solutions.
• Mentor junior engineers and support staff, fostering a culture of knowledge sharing and excellence.
• Lead cross‑functional initiatives that drive innovation and improve customer outcomes.
• Gain exposure to emerging technologies such as edge computing, 5G connectivity, and advanced analytics.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Our remote‑first model means you can work from anywhere in India while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools such as Slack, Microsoft Teams, and Confluence.
• Flexible working hours that respect work‑life balance.
• A supportive community that celebrates wins, learns from failures, and encourages curiosity.
• Regular hackathons and innovation challenges that allow you to experiment with new ideas.
• Inclusive hiring practices that value diverse backgrounds and perspectives.
• Clear career pathways and mentorship programs that help you grow.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for mid‑level engineering roles in India.
• Performance‑based bonuses tied to customer satisfaction and platform adoption metrics.
• Health, dental, and vision insurance for you and your immediate family.
• Annual professional development stipend for courses, certifications, or conferences.
• Generous paid time off, including vacation, personal days, and public holidays.
• Equity or stock‑option program to share in the company’s long‑term success.
• Wellness initiatives such as virtual fitness classes, mental health resources, and ergonomic support.
• Access to a company‑wide learning platform with courses on leadership, technology, and soft skills.
• Regular team‑building events and community outreach programs.

How to Apply

Ready to join a team that is redefining reliability in the power sector? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Engineer role at brighthush. We look forward to exploring how your expertise can help our customers power the future.

To apply, please click the link below and complete the application process: