Entry‑Level Remote Customer Care & Sales Advisor – Broadband Support Specialist – High‑Speed Internet & Digital Solutions – Champion Customer Experience & Drive Growth at brighthush – Remote, Full‑Time, Competitive Compensation

About brighthush

brighthush is more than a high‑speed internet provider – we are the digital backbone that powers modern living across the United States. From ultra‑fast broadband to premium cable television and next‑generation home‑automation solutions, we give millions of households the tools they need to stay connected, entertained, and productive. Our mission is simple yet ambitious: to make reliable, affordable connectivity accessible to every community, regardless of geography or income level. By blending cutting‑edge technology with an unwavering focus on customer delight, brighthush has earned a reputation for reliability, innovation, and social responsibility. As we expand our footprint and deepen our commitment to connecting people, we are looking for passionate, customer‑centric professionals to join our remote team and help us keep the world connected.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional service begins with exceptional people. Our culture is built on collaboration, continuous learning, and a shared mission to make high‑speed connectivity accessible to everyone. As a Remote Customer Care & Sales Advisor I, you will be the first point of contact for new and existing customers, guiding them through product selections, troubleshooting, and service upgrades. You’ll play a pivotal role in driving customer satisfaction, fostering loyalty, and contributing to the growth of our brand. The role offers a unique blend of sales, technical support, and customer experience—all within a flexible, remote environment that values work‑life balance and personal growth.

Key Responsibilities

• Customer Engagement: Serve as the primary liaison for inbound and outbound customer interactions via phone, chat, and email, ensuring a seamless and personalized experience.
• Product Knowledge: Master the full spectrum of brighthush’s broadband, TV, and smart‑home offerings to confidently recommend solutions that meet each customer’s unique needs.
• Technical Support: Diagnose and resolve common connectivity issues, guide customers through troubleshooting steps, and coordinate with technical teams for escalated cases.
• Sales & Upselling: Identify opportunities to upsell or cross‑sell complementary services, achieving monthly sales targets while maintaining a consultative approach.
• Data Management: Accurately record all customer interactions, service requests, and sales activities in the CRM system, ensuring data integrity and compliance.
• Process Improvement: Provide feedback on customer pain points and suggest enhancements to processes, scripts, and knowledge bases.
• Team Collaboration: Participate in regular virtual huddles, share best practices, and support peers in achieving collective goals.
• Quality Assurance: Review recorded calls and chat transcripts to ensure adherence to brand standards and identify opportunities for improvement.
• Product Updates: Stay current on new product launches, feature enhancements, and industry trends to provide accurate and timely information to customers.
• Customer Advocacy: Act as a champion for the customer within brighthush, voicing feedback and insights that shape future product and service strategies.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Basic technical aptitude and comfort with troubleshooting internet and TV connectivity issues.
• Experience in a customer service or sales role, preferably in telecommunications or technology.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and the brighthush Office Suite.
• Self‑motivated, organized, and able to manage multiple tasks in a fast‑paced, remote environment.
• Commitment to delivering a high‑quality customer experience and meeting performance metrics.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management skills and the ability to prioritize tasks effectively.
• Adaptability to new tools, processes, and evolving customer expectations.

Preferred Qualifications

• Prior experience in a broadband or cable service support role.
• Knowledge of networking concepts such as routers, modems, and Wi‑Fi standards.
• Experience with remote desktop tools and basic scripting.
• Background in sales, with a proven track record of meeting or exceeding targets.
• Certification in customer service or technical support (e.g., CompTIA A+).
• Experience with data analytics or reporting tools.
• Familiarity with the latest trends in home‑automation and IoT devices.
• Experience working in a remote or distributed team environment.
• Strong interpersonal skills and the ability to build rapport quickly.
• Passion for technology and a desire to stay ahead of industry developments.

Skills & Competencies

• Customer‑First Mindset: Empathy, patience, and a genuine desire to solve problems.
• Communication: Clear, concise, and engaging verbal and written communication.
• Problem Solving: Analytical thinking and the ability to troubleshoot complex issues.
• Adaptability: Comfortable with change, new technologies, and evolving processes.
• Team Player: Collaborative spirit and willingness to share knowledge.
• Time Management: Prioritization skills to handle high call volumes while maintaining quality.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting tools.
• Sales Acumen: Ability to identify customer needs and recommend appropriate solutions.
• Data Integrity: Attention to detail in recording and managing customer data.
• Continuous Learning: Eagerness to acquire new skills and stay updated on industry trends.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Customer Care & Sales Advisor I, you’ll have access to a comprehensive learning ecosystem designed to accelerate your career trajectory:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and technical troubleshooting.
• Mentorship from seasoned customer success leaders and cross‑functional experts.
• Opportunities to advance into senior advisor roles, team lead positions, or specialized technical support tracks.
• Access to industry conferences, webinars, and certifications at no cost.
• Regular performance reviews with clear pathways for career progression.
• Participation in innovation labs where you can prototype new customer‑centric solutions.
• Leadership development workshops focused on communication, conflict resolution, and strategic thinking.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Recognition programs that celebrate milestones, achievements, and contributions to company success.
• Annual career planning sessions to align your personal goals with brighthush’s growth roadmap.

Work Environment & Company Culture

Working remotely from the comfort of your own space, you’ll still feel part of a vibrant, collaborative community. Our culture is defined by:

• Flexibility: Flexible work hours that accommodate different time zones and personal commitments.
• Inclusivity: A diverse workforce that values unique perspectives and fosters belonging.
• Innovation: A culture that encourages experimentation, continuous improvement, and the adoption of new technologies.
• Recognition: Regular shout‑outs, awards, and incentives for outstanding performance.
• Virtual team events, wellness programs, and community service initiatives.
• Transparent communication channels that keep everyone informed and engaged.
• Collaborative tools that enable seamless teamwork across locations.
• Commitment to mental and physical well‑being through flexible schedules and health resources.
• Opportunities to contribute to corporate social responsibility projects that make a real difference.
• Celebration of milestones, both personal and professional, to reinforce a sense of belonging.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and flexible sick leave.
• Unlimited learning budget for courses, certifications, and conferences.
• Home office stipend to ensure you have the tools you need.
• Employee discount on brighthush services and partner products.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Access to a virtual employee assistance program for mental health support.
• Annual bonus potential tied to company performance and individual contributions.

How to Apply

If you’re ready to join a forward‑thinking, customer‑centric organization that values innovation, collaboration, and personal growth, we want to hear from you. Submit your application through our careers portal and let’s explore how you can help shape the future of connectivity at brighthush.