Senior Enterprise Customer Success Leader – AI‑Powered Mental Health Solutions, Strategic Account Management, and Growth Champion (Remote) – brighthush

About brighthush – Pioneering the Future of Mental‑Health Care

brighthush is a global, AI‑driven mental‑health platform that redefines how organizations support the well‑being of their most valuable asset: people. Founded in 2016, we have grown into a vibrant community of over 1,000 employees worldwide, united by a single, bold mission—making mental‑health support seamless, stigma‑free, and data‑driven. Our platform connects employees with therapists, coaches, and medication‑management providers, ensuring that care follows them wherever they go. As a fully remote‑first organization, we empower our teams to work from anywhere while fostering a culture of collaboration, continuous learning, and measurable impact.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll be part of a high‑energy, purpose‑driven team that is reshaping how organizations support their workforce. We blend cutting‑edge technology with deep expertise in mental‑health and employee benefits to create solutions that deliver measurable ROI for our clients. If you thrive in a fast‑paced, data‑centric environment and want to make a tangible difference in people’s lives, this role is for you.

Key Responsibilities

• Strategic Account Ownership: Own a portfolio of enterprise customers, translating their business models, workforce dynamics, and benefit priorities into actionable success plans that drive adoption and ROI.
• Relationship Building: Cultivate trust across all stakeholder levels—including executive buyers, HR leaders, and benefit consultants—by establishing clear communication channels and managing account health proactively.
• Product & Market Expertise: Leverage deep knowledge of our AI‑powered platform and the broader mental‑health benefits landscape to recommend tailored solutions that align with each customer’s evolving needs.
• Member Engagement & Communication: Design and execute member‑centric engagement strategies that boost utilization, satisfaction, and overall program value, tying outcomes directly to the customer’s business goals.
• Lifecycle Management: Guide customers through every stage—from implementation to post‑launch engagement, renewal, and expansion—while leading change‑management initiatives and renewal negotiations.
• Revenue Forecasting & Upsell: Partner with Account Managers to forecast renewals accurately, identify upsell opportunities, and manage commercial commitments across the portfolio.
• Executive Reporting: Prepare and present data‑rich business reviews for senior HR and business leaders, delivering persuasive narratives that influence strategic decisions.
• Data Analysis & Risk Mitigation: Analyze engagement metrics and account health data to uncover trends, root causes, and risks, recommending actions and leading escalations when necessary.
• Process Improvement: Own post‑launch follow‑through on commitments, prioritize competing needs, and propose process enhancements that benefit the entire team.
• Cross‑Functional Advocacy: Work closely with Sales, Product, and Customer Success teams to solve customer challenges, support new business efforts, and share best practices.
• Leadership & Mentorship: Lead by influence, mentoring peers and sharing knowledge that elevates outcomes across all accounts.
• AI Integration: Utilize AI tools daily—whether for QBR preparation, pipeline review, or team communication—and identify new AI use cases that enhance efficiency and customer value.
• AI‑Driven Documentation: Draft executive summaries, renewal briefs, and meeting follow‑ups using AI, ensuring consistency and speed.
• Forecasting & Capacity Planning: Employ AI for renewal forecasting, at‑risk account identification, and team capacity planning.
• Innovation Sharing: Develop AI use cases and disseminate them across the organization to foster continuous improvement.

Essential Qualifications

• Minimum five years of experience in account management, customer success, implementation, or healthcare management.
• Bachelor’s degree or higher in Business, Psychology, Healthcare Administration, or a related field.
• Proven track record of owning customer renewals, identifying growth opportunities, and building accurate revenue forecasts.
• Experience managing complex enterprise relationships and advising senior stakeholders with executive presence.
• Strong analytical skills: ability to interpret engagement data, identify trends, and present actionable recommendations.
• Demonstrated ability to prioritize competing tasks, manage escalations, and follow through on commitments.
• Adaptability to evolving customer needs, shifting priorities, and dynamic processes.
• Passion for improving access to mental‑health care and a deep interest in the intersection of technology and well‑being.

Preferred Qualifications

• Experience working with SaaS products or platforms in the employee benefits or mental‑health space.
• Background in healthcare, employee benefits, or a related field that informs a nuanced understanding of client ecosystems.
• Familiarity with AI tools and their application in customer success workflows.
• Previous experience in a remote‑first organization, demonstrating self‑management and collaboration across distributed teams.

Core Skills & Competencies

• Strategic Thinking & Visionary Planning
• Stakeholder Management & Executive Communication
• Data‑Driven Decision Making
• Change Management & Process Optimization
• Negotiation & Commercial Acumen
• Team Leadership & Mentorship
• AI Literacy & Innovation Adoption
• Customer‑Centric Mindset
• Resilience & Adaptability

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to a robust learning ecosystem that includes:

• On‑the‑job training with seasoned leaders in customer success and product management.
• Regular workshops on AI, data analytics, and mental‑health best practices.
• Mentorship programs pairing you with senior executives across the organization.
• Opportunities to lead cross‑functional initiatives, positioning you for future leadership roles.
• Annual professional development stipend of up to $1,000 to pursue courses, certifications, or conferences.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through collaborative tools, weekly virtual town halls, and spontaneous video huddles. We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea can thrive. Our culture is built on transparency, accountability, and a shared commitment to improving mental‑health outcomes for millions of employees worldwide.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Fully remote role with flexible working hours.
• Health, Dental, and Vision coverage starting on day one.
• Access to brighthush network of therapists, coaches, and medication‑management providers for you and your dependents.
• HSA and FSA plans with brighthush contributing up to $1,000 for HSAs.
• Employer‑sponsored 401(k) match of up to 2%.
• Unlimited paid time off policy, including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents after 6 months of tenure.
• Annual stipend for professional development up to $1,000.
• brighthush donation matching of $200 per year to support your favorite causes.
• Access to brighthush wellness programs—weight management, fitness, mindfulness, nutrition, and sleep—all in one subscription.
• Access to brighthush child‑care, back‑up care, and elder‑care support.

How to Apply

If you’re ready to lead enterprise customer success, drive measurable impact, and help shape the future of mental‑health care, we want to hear from you. Submit your application through our careers portal and join a team that is dedicated to making a difference—one mind at a time.

Join brighthush Today

Become part of a forward‑thinking organization that blends technology, empathy, and data to transform employee well‑being. Your expertise will help us empower organizations to deliver mental‑health solutions that are not only effective but also scalable and sustainable. Apply now and take the next step in your career with brighthush.