Senior Enterprise Customer Success Leader – Central Region Growth Champion, Strategic Partnerships Architect, and Finance Technology Advocacy Expert at brighthush

About brighthush

brighthush is not just a fintech company; it is a movement that is redefining how finance teams operate in the digital era. Our cloud‑native Corporate Performance Management (CPM) platform brings together planning, budgeting, forecasting, and reporting into a single, intuitive experience. By doing so, we empower finance leaders to make data‑driven decisions faster, more accurately, and with greater confidence. With a footprint that spans North America, Europe, Asia, and beyond, brighthush is at the forefront of building the next generation of finance operating systems for enterprises of all sizes.

Our people‑first culture prizes bold thinking, authentic collaboration, relentless curiosity, and an unwavering focus on delivering real results. We believe that the best solutions are built by teams that are diverse, inclusive, and driven by a shared purpose. If you want to be part of a company that is changing the way the world does finance, brighthush is the place for you.

Why brighthush is the Place to Accelerate Your Career

• Mission‑Driven Impact: Join a team that is building the next generation of finance operating systems, shaping how global enterprises manage performance.
• Global Reach, Local Touch: Serve high‑value enterprise customers across the Central Region while enjoying a hybrid work model that balances in‑office collaboration with remote autonomy.
• Growth & Development: Access continuous learning, mentorship, and a crystal‑clear career progression path that rewards initiative and results.
• Inclusive Culture: Thrive in a diverse, collaborative environment where every voice is heard, respected, and celebrated.
• Competitive Total Rewards: Earn a base salary that reflects your experience, performance bonuses that reward your impact, and comprehensive benefits that support your well‑being.

Position Overview

As a Senior Enterprise Customer Success Leader at brighthush, you will be the primary advocate for a portfolio of high‑value enterprise customers in the Central Region. Your role will span the entire customer lifecycle—from seamless onboarding to ongoing engagement, retention, and expansion—ensuring that each client not only achieves but exceeds their business objectives. You will partner closely with sales, delivery, and product teams to translate customer needs into actionable insights, turning every interaction into a stepping stone toward deeper partnership and mutual success.

Day in the Life

Picture starting your day with a quick sync with the regional CSM team, reviewing portfolio health, and prioritizing the next set of client touchpoints. You’ll dive into a data‑driven review of adoption metrics, craft a personalized roadmap for a key account, and lead a virtual executive workshop. Mid‑day, you’ll collaborate with the product squad to surface a new feature that solves a pressing pain point for several accounts. In the afternoon, you’ll mentor a junior CSM, review a renewal proposal, and close a cross‑sell deal that adds $1.2 M in ARR. Your day ends with a reflection on metrics, a quick update to the leadership dashboard, and a plan for tomorrow’s client journey.

Key Responsibilities

• Portfolio Management: Own a portfolio of 30–35 enterprise accounts with a combined ARR of $5M–$15M, ensuring each customer achieves their strategic goals and realizes maximum value from the brighthush platform.
• Onboarding & Adoption: Lead the end‑to‑end onboarding process, design customized adoption roadmaps, and execute cadence‑based business reviews that keep stakeholders aligned and engaged.
• Strategic Partnership: Act as a seasoned business partner to customers and their delivery teams, deeply understanding their strategy, goals, and challenges, and positioning brighthush as a trusted advisor.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, collaborate with sales to close expansion deals, and drive revenue growth while maintaining a customer‑centric focus.
• Risk Management: Proactively identify and mitigate risks that could impact customer satisfaction, renewal, or expansion, ensuring a smooth journey for every client.
• Metrics & Reporting: Align with Customer Success Leadership on regional metrics, provide insights on portfolio health, and report on key performance indicators that drive strategic decisions.
• Community & Advocacy: Promote regional communities, educational events, and customer advocacy programs to deepen engagement and create brand ambassadors.
• Team Leadership: Mentor and coach junior CSMs, set annual goals, and provide regular feedback to foster professional growth and high performance.
• Cross‑Functional Collaboration: Work with Customer Support, Cloud, Technical SMEs, Product Management, and other departments to resolve escalations and champion customer requests.
• Travel: Travel up to 50% of the time to meet customers in person, support critical engagements, and strengthen executive relationships.

Essential Qualifications

• Minimum 8 years of professional experience, with at least 5 years in a Customer Success Manager role within a SaaS or technology organization.
• Proven track record of driving customer outcomes, managing complex relationships, and achieving high renewal and expansion rates.
• Strong understanding of finance processes such as Financial Close, Planning, Budgeting, Forecasting, and Management Reporting.
• Excellent interpersonal, communication, and presentation skills—both written and verbal.
• High level of organization, planning, and analytical thinking.
• Self‑motivated, results‑driven, and able to thrive in a fast‑paced, collaborative environment.
• Ability to exercise independent judgment, solve problems, and manage stress effectively.
• Willingness to travel up to 50% of the time, with a preference for proximity to Chicago, IL; Wisconsin; or Minneapolis, MN.

Preferred Qualifications

• Degree in Business, Accounting, Finance, Information Technology, or a related field.
• Experience in Corporate Performance Management (CPM) solutions, including familiarity with platforms such as brighthush.
• Background in management consulting or technology consulting.
• Experience managing or mentoring a team of Customer Success Managers.
• Knowledge of brighthush’s platform and marketplace solutions.

Skills & Competencies

• Customer‑Centric Mindset: You genuinely care about customer success and are driven to help clients achieve measurable business outcomes.
• Strategic Thinking: You can see the big picture, anticipate future needs, and translate them into actionable plans.
• Communication Excellence: You articulate complex ideas clearly and persuasively to stakeholders at all levels.
• Analytical Acumen: You use data to uncover insights, measure impact, and guide decision‑making.
• Collaboration & Influence: You build strong relationships across functions and influence without authority.
• Adaptability & Resilience: You thrive in a dynamic environment, pivoting quickly when priorities shift.
• Leadership & Mentorship: You inspire and develop others, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the markets you serve. You will have access to:

• Structured learning paths that cover advanced product knowledge, industry trends, and leadership development.
• Mentorship from senior leaders who have built successful careers in technology and finance.
• Cross‑functional projects that broaden your skill set and expose you to new business domains.
• Annual performance reviews that align your personal goals with the company’s strategic vision.
• Opportunities to transition into specialized roles such as Enterprise Account Management, Product Management, or Customer Experience Leadership.

Work Environment & Culture at brighthush

Our culture is built on the pillars of transparency, collaboration, and continuous improvement. You’ll find a workplace where:

• Ideas are welcomed and tested—failure is seen as a stepping stone to innovation.
• Teams operate with autonomy, supported by a robust framework that ensures alignment and accountability.
• Diversity of thought is celebrated, creating an inclusive environment where every team member can thrive.
• Work‑life balance is respected, with flexible schedules and remote options that fit your personal and professional commitments.
• Recognition is timely and meaningful, celebrating both individual and team achievements.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to individual, team, and company metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for conferences, certifications, and courses.
• Employee wellness programs, including mental health resources and fitness stipends.
• Equity or stock‑option opportunities for eligible employees.

How to Apply

If you are a proactive, customer‑first professional who thrives in a fast‑paced, collaborative environment, we want to hear from you. Join brighthush and help shape the future of finance while advancing your career in a supportive, growth‑oriented setting.

To apply, please submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can contribute to our mission of redefining finance for the modern world.

Apply now and become a pivotal part of brighthush’s journey to empower finance organizations worldwide.