Senior Enterprise Customer Success Leader – Driving Strategic Partnerships, Revenue Expansion, and Impact‑Driven Growth for Global Tech Leaders at brighthush

Welcome to brighthush – Where Coaching Meets Cutting‑Edge AI

At brighthush, we’re redefining what it means to unlock human potential. By fusing evidence‑based coaching with artificial intelligence, we empower individuals and organizations to reach new heights of performance, well‑being, and productivity. Our platform is already transforming the way the world’s fastest‑growing companies develop talent, nurture culture, and drive measurable business outcomes.

In the last year alone, brighthush has seen a 5× jump in user adoption and a 3× surge in revenue. We’re backed by $9.5 M in venture capital and angel investment, and we’re fully remote, U.S.‑based, and poised for rapid expansion. If you’re a revenue‑driven professional who thrives in a fast‑paced, mission‑driven environment, we want you on our high‑impact Customer Success team.

Why brighthush? – A Culture of Curiosity, Collaboration, and Impact

Our core values—trust, respect, and a shared commitment to making work meaningful—guide every decision we make. We champion work‑life balance with unlimited vacation, flexible schedules, and a fully remote environment that lets you thrive wherever you are.

As a member of our team, you’ll shape the future of coaching, influence product strategy, and drive measurable business outcomes for some of the world’s most innovative companies. If you’re passionate about unlocking human potential and thrive in a mission‑driven environment, brighthush is the place for you.

Role Overview – Senior Enterprise Customer Success Leader

This senior, revenue‑owning role is designed for a seasoned Customer Success professional who can hit the ground running. You will manage a portfolio of 35–45 mid‑market and enterprise partner accounts, representing $5 M to $6 M in Annual Recurring Revenue (ARR). From implementation to renewal and expansion, you will be the strategic point of contact for People, Learning & Development, and HR leaders at some of the best tech companies in the world.

Unlike a support or hold‑the‑line role, this is a strategic partnership position in a relational selling environment. You will sit across the table with VPs of People, understand their internal objectives, translate coaching outcomes into business value, and turn that trust into renewals and expansion. You will work closely with the VP of Customer Experience and our Account Management team, enjoying real autonomy and accountability.

Key Responsibilities

• Portfolio Management – Own a $5–6 M book of business, ensuring end‑to‑end success for each account.
• Revenue Growth – Drive quarterly revenue targets, lead renewal conversations, identify expansion opportunities early, build compelling commercial cases, and close deals independently.
• Strategic Partnerships – Build durable trust with HR, People Ops, and Learning & Development leaders, speaking their language and framing coaching ROI for CFOs and other stakeholders.
• Executive Engagement – Conduct impact reviews, executive business reviews, and navigate high‑stakes conversations around cost pressure, champion turnover, or flat renewals.
• Internal Advocacy – Represent partner interests in cross‑functional discussions with product, coaching operations, and leadership, ensuring a seamless partner experience.
• Process Improvement – Document best practices, identify manual or inconsistent workflows, and contribute to the evolution of our playbook.
• Data‑Driven Decision Making – Leverage CRM (HubSpot preferred) and advanced spreadsheets to track metrics, forecast revenue, and surface insights that drive action.

Essential Qualifications

• 7+ years of experience in Customer Success or Account Management at a B2B SaaS or tech company, with a proven track record of owning large books end‑to‑end.
• Demonstrated success in driving retention and expansion for mid‑market and enterprise accounts, with a history of growing ARR rather than merely maintaining it.
• Deep familiarity with the HR, People Ops, and Learning & Development buyer personas—understanding their KPIs, decision‑making processes, and budget cycles.
• Commercial acumen and relational selling skills that translate into measurable revenue growth.
• Comfort operating in ambiguity, with the ability to thrive without a fully fleshed‑out playbook or large support team.
• Strong operational fluency: mastery of CRM systems (HubSpot preferred) and advanced spreadsheet skills.
• Conviction in the power of coaching and a genuine belief in its transformational impact.

Preferred Qualifications

• Experience working with enterprise‑scale partners in the tech industry.
• Background in coaching, either as a participant or practitioner, providing deeper insight into the coaching journey.
• Track record of building and scaling Customer Success processes in a high‑growth environment.
• Experience collaborating with product and engineering teams to influence roadmap based on partner feedback.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) to present insights to executive stakeholders.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align partner goals with brighthush’s value proposition.
• Relationship Management – Proven skill in building trust with senior leaders and navigating complex organizational structures.
• Negotiation & Closing – Strong negotiation skills with a focus on win‑win outcomes and long‑term partnership.
• Analytical Mindset – Comfortable turning data into actionable insights and forecasting revenue accurately.
• Communication – Exceptional written and verbal communication, capable of tailoring messages for diverse audiences.
• Adaptability – Thrive in a fast‑moving, ambiguous environment and pivot quickly when priorities shift.
• Collaboration – Work seamlessly across Customer Success, Sales, Product, and Coaching Operations teams.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a senior member of the Customer Success team, you will:

• Lead strategic initiatives that shape the future of our platform and partner experience.
• Mentor junior CSMs and share best practices, fostering a culture of continuous improvement.
• Collaborate with product and engineering to influence roadmap decisions based on real‑world partner feedback.
• Participate in executive‑level strategy sessions, gaining exposure to high‑level business decisions.
• Access ongoing professional development, including coaching certifications, leadership workshops, and industry conferences.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through daily stand‑ups, weekly all‑hands meetings, and collaborative tools. We celebrate diversity, equity, and inclusion, and we actively seek to create an environment where every voice is heard and valued.

We believe that a healthy work environment fuels creativity and productivity. That’s why we offer:

• Unlimited vacation—take the time you need to recharge.
• Flexible work hours—balance your personal and professional life on your terms.
• Fully remote setup—no commute, no office distractions.
• Home office stipend of $500 to create a productive workspace.
• Medical, dental, vision, and a 401(k) plan with company match.
• Competitive senior‑level salary, variable pay, and equity to share in our success.
• Access to your own brighthush Coach—personal development support to help you grow.

Compensation & Benefits

We offer a comprehensive compensation package that includes:

• Competitive base salary aligned with senior Customer Success roles in the tech industry.
• Variable pay tied to individual and team revenue targets.
• Equity stake in brighthush, allowing you to share in our long‑term growth.
• Full medical, dental, and vision coverage.
• 401(k) plan with company match.
• Unlimited vacation and flexible work arrangements.
• Home office stipend and access to a personal brighthush Coach.

How to Apply

Ready to take the next step in your career and help shape the future of coaching at brighthush? Click the link below to submit your application and join a team that’s redefining what it means to unlock human potential.