Senior Enterprise Customer Success Leader – Expansion & Revenue Growth Strategist – Fully Remote (US) – Champion Monetization & Customer Success Excellence

About brighthush

brighthush is a pioneering force in the subscription‑based and usage‑driven economy, redefining how businesses monetize their products and services. Our cloud‑native platform eliminates billing friction, scales effortlessly with growth, and delivers real‑time insights that empower leaders to launch new offerings, craft dynamic bundles, and execute promotions with pinpoint precision. From Fortune 500 enterprises to high‑velocity startups, our customers rely on brighthush to stay agile, maximize customer value, and accelerate revenue streams.

As a fast‑growing, innovation‑driven startup, brighthush thrives on collaboration, curiosity, and a relentless focus on measurable outcomes. We’re building a community of forward‑think professionals who are passionate about solving complex business challenges and driving tangible impact for our clients.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, fully remote team that values curiosity, ownership, and a passion for solving complex business challenges. We offer:

• Competitive base salary and performance‑based bonuses
• Equity opportunities that align your success with the company’s growth
• Comprehensive health, dental, and vision plans
• Generous paid time off, flexible work hours, and a fully remote work model
• Continuous learning resources, mentorship programs, and career‑development pathways
• A culture that celebrates innovation, diversity, and a strong sense of urgency

Role Overview

As a Senior Enterprise Customer Success Leader at brighthush, you will be the strategic partner for our enterprise customers, ensuring successful adoption of our platform while driving expansion and revenue growth. You will blend customer success execution with account expansion and business development responsibilities, owning a book of business that includes both retention and expansion revenue.

In this role, you will:

• Act as a trusted advisor to senior stakeholders, guiding them through the full lifecycle of monetization strategy and platform adoption.
• Identify, qualify, and close expansion opportunities across new business units, subsidiaries, and geographic regions.
• Deliver measurable value through impactful business reviews, success planning sessions, and data‑driven insights.
• Collaborate cross‑functionally with Product, Sales, Support, and Marketing to align customer needs with platform enhancements.
• Maintain a healthy pipeline of expansion opportunities and forecast revenue accurately using CRM tools.

Key Responsibilities

Customer Success & Value Delivery

• Serve as a proactive, consultative partner aligned with customer use cases, desired outcomes, and strategic priorities.
• Guide customers through brighthush’s features, best practices, and optimization strategies to drive adoption and measurable value.
• Plan and deliver impactful business reviews, value reviews, and success planning sessions that highlight ROI and future opportunities.
• Translate customer goals into actionable success plans and platform adoption strategies.

Revenue Ownership & Growth

• Own a defined book of business with responsibility for both retention and expansion revenue.
• Carry a quota tied to renewals, upsell, and cross‑sell opportunities within existing accounts.
• Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies.
• Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning.
• Forecast revenue accurately and manage deal progression using CRM and internal tools.
• Align expansion initiatives to customer value realization, business outcomes, and long‑term platform adoption.

Relationship Management & Advocacy

• Build and maintain strong, multi‑threaded relationships across customer organizations.
• Engage with senior stakeholders to support retention, satisfaction, and long‑term partnerships.
• Serve as a trusted advisor to customer leadership.
• Nurture customer advocacy through references, case studies, and participation in customer programs.

Product Feedback & Internal Collaboration

• Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements.
• Identify and elevate feature requests that improve platform usability, scalability, and global readiness.
• Work cross‑functionally with Product, Support, Sales, and Marketing to ensure customer success.
• Advocate for customers internally while balancing platform strategy and scalability.

Operational Excellence

• Manage multiple customer relationships while maintaining strong organization, prioritization, and follow‑through.
• Maintain accurate account documentation, success plans, and opportunity tracking in CRM.
• Participate in customer events and travel to customer sites 1–2 times per year as needed.

Essential Qualifications

• 3–5 years of experience in a customer‑facing role (Customer Success, Account Management, or similar).
• Experience working with enterprise or mid‑market customers in complex, multi‑stakeholder environments.
• Experience carrying and consistently achieving a quota.
• Proven ability to identify, develop, and close expansion opportunities within existing accounts.
• Strong communication, presentation, and relationship‑building skills.
• Comfort leading strategic conversations via web conferencing and in‑person meetings.
• Experience with CRM and Customer Success tools.
• Ability to manage priorities independently in a fast‑paced environment.
• Experience with subscriptions, usage‑based pricing, payments, or e‑commerce strongly preferred.

Preferred Qualifications

• Background in SaaS or cloud‑based billing and monetization platforms.
• Experience in the insurance, automotive, or industrial manufacturing sectors.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Looker) to derive actionable insights.
• Knowledge of global compliance and regulatory requirements for billing and payments.
• Previous experience in a startup environment with rapid scaling and high impact.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering value and exceeding expectations.
• Analytical Acumen – Strong data literacy to measure impact and drive decisions.
• Communication Excellence – Clear, concise, and persuasive in both written and verbal formats.
• Collaboration – Comfortable working cross‑functionally with Product, Sales, Support, and Marketing.
• Adaptability – Thrive in a dynamic, fast‑moving environment with shifting priorities.
• Ownership – Take full responsibility for outcomes and drive results with minimal supervision.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Leader, you will:

• Progress into leadership roles such as Customer Success Director or Head of Customer Success.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor junior team members and contribute to the development of best practices.
• Participate in industry conferences, webinars, and thought‑leadership opportunities.
• Access a curated learning library, including courses on SaaS metrics, customer journey mapping, and advanced analytics.

Work Environment & Culture at brighthush

Our culture is built on four pillars:

• Innovation – We encourage experimentation, rapid prototyping, and continuous improvement.
• Collaboration – Teams work together across functions, sharing knowledge and celebrating wins.
• Ownership – Every team member is empowered to make decisions that impact customers and the business.
• Diversity & Inclusion – We value diverse perspectives and foster an inclusive environment where everyone can thrive.

With a fully remote model, you’ll enjoy flexibility, autonomy, and the ability to work from anywhere in the United States. We also host quarterly virtual town halls, monthly hackathons, and annual retreats to keep our community connected and energized.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with market benchmarks for senior customer success roles.
• Performance‑based bonuses tied to renewal and expansion targets.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and a generous holiday schedule.
• Flexible work hours and a fully remote work environment.
• Continuous learning stipend and access to professional development resources.

How to Apply

Ready to make a tangible impact on enterprise customers and help shape the future of monetization? Submit your application through our careers portal at brighthush.com/careers. We review applications on a rolling basis and encourage you to apply as soon as possible.

Closing Statement

At brighthush, you’ll join a team that is passionate about delivering measurable value to customers while driving revenue growth. If you are a strategic thinker, a customer‑centric advocate, and a growth‑driven professional ready to take on a dynamic, remote role, we want to hear from you. Apply today and help us empower businesses worldwide to monetize smarter, faster, and more effectively.