Dynamic Customer Experience Manager – Culinary Operations & Kitchen Excellence Leadership at brighthush

About brighthush

brighthush is the largest delivery‑first restaurant group in the United States, redefining the way people experience food at home. With a portfolio that spans more than 200 restaurants across 30 states, we combine culinary artistry, technology, and a relentless focus on customer delight. Our mission is simple: deliver exceptional meals, every time, while empowering our teams to innovate and grow. As a forward‑thinking organization, brighthush thrives on collaboration, data‑driven decision making, and a culture that celebrates diversity, creativity, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth environment where your ideas shape the future of food delivery. We offer:

• Competitive salary and comprehensive benefits package
• Generous paid time off, 401(k) matching, and retirement plan
• Flexible remote work model with occasional travel to support regional teams
• Professional development programs, mentorship, and clear career pathways
• A culture that values work‑life balance, inclusivity, and employee well‑being

Position Overview

We are seeking an experienced Customer Experience Manager to lead our culinary operations and kitchen teams across the United States. In this role, you will be the bridge between our front‑line kitchen staff and the broader customer experience strategy. You will design, implement, and refine training programs, audit operational consistency, and close feedback loops to ensure every dish that leaves our kitchens meets the highest standards of quality, safety, and taste.

Key Responsibilities

• Training & Development: Design and deliver comprehensive training modules for kitchen teams, covering food safety, preparation techniques, equipment usage, and brand standards.
• Operational Audits: Conduct regular audits of kitchen operations to assess compliance with SOPs, food safety regulations, and customer experience metrics.
• Feedback & Continuous Improvement: Gather insights from kitchen staff, customers, and delivery partners; analyze data to identify trends; and implement corrective actions.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Customer Support to align kitchen processes with platform updates and customer expectations.
• Travel & On‑Site Support: Travel up to 50% of the time to regional hubs, restaurants, and events to provide hands‑on coaching, troubleshoot issues, and reinforce brand culture.
• Technology Utilization: Leverage Slack, Opsi, and virtual training platforms to streamline communication, track progress, and deliver remote learning experiences.
• Leadership & Mentorship: Inspire kitchen managers and staff to adopt best practices, foster a culture of accountability, and drive continuous improvement.

Essential Qualifications

• Minimum of 3 years in culinary or kitchen management, preferably within a fast‑paced, delivery‑first environment.
• Food safety certification (e.g., ServSafe) or a demonstrated willingness to obtain certification within the first 90 days.
• Valid driver’s license and reliable transportation for travel to multiple locations.
• Proficiency with Slack, Opsi, and virtual training platforms (e.g., Zoom, Microsoft Teams, or similar).
• Strong analytical skills with the ability to interpret data, identify gaps, and recommend actionable solutions.
• Excellent communication and interpersonal skills, capable of motivating diverse teams across remote and on‑site settings.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain high standards under pressure.

Preferred Qualifications

• Experience leading remote training initiatives or managing virtual learning environments.
• Background in data analytics or familiarity with kitchen performance dashboards.
• Knowledge of sustainability practices and waste reduction strategies in food service.
• Previous experience in a large, multi‑location restaurant group or food‑tech company.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, mentor, and develop kitchen teams.
• Customer‑Centric Mindset: Deep understanding of how kitchen operations impact the end‑user experience.
• Problem‑Solving: Creative and analytical approach to diagnosing and resolving operational challenges.
• Project Management: Skilled at planning, executing, and tracking initiatives across multiple stakeholders.
• Adaptability: Comfortable working in a fast‑moving, evolving environment with shifting priorities.
• Tech Savvy: Proficient with collaboration tools, data platforms, and virtual training solutions.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Manager, you will have the opportunity to:

• Progress into senior operational roles such as Regional Operations Manager or Director of Culinary Excellence.
• Lead cross‑functional projects that shape the future of our platform and customer journey.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Contribute to strategic initiatives that influence brand positioning, menu innovation, and sustainability goals.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through a robust digital ecosystem. We foster a culture of:

• Collaboration: Regular virtual town halls, team huddles, and open‑door communication channels.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Inclusivity: Commitment to a diverse workforce where every voice is heard and valued.
• Well‑Being: Resources for mental health, fitness, and work‑life balance.

Compensation & Benefits

We offer a competitive salary range of USD 80,000 – 90,000 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• 401(k) plan with company match up to 4%
• Generous paid time off (PTO) and holidays
• Health, dental, and vision insurance plans
• Flexible work schedule and remote work options
• Generous parental leave policy
• Employee discount program across our restaurant network
• Professional development stipend and tuition reimbursement for relevant courses

How to Apply

Ready to elevate the culinary experience and drive operational excellence at brighthush? Submit your application through our career portal and join a team that is passionate about redefining food delivery.

Apply to this role now

Join brighthush – Where Culinary Passion Meets Customer Delight

As a Customer Experience Manager, you will be at the heart of our mission to deliver unforgettable meals to millions of customers across the country. Your expertise will shape the standards of quality, safety, and service that define brighthush. If you are a seasoned culinary leader with a passion for training, data‑driven improvement, and a desire to make a tangible impact on customer satisfaction, we want to hear from you. Apply today and help us continue to set the gold standard in the delivery‑first restaurant industry.