Senior Enterprise Customer Success Manager – Accelerating Growth, Retention, and Strategic Partnerships for brighthush’s Innovative FinTech Employee Benefits Platform

About brighthush

In today’s fast‑moving employee benefits arena, brighthush is redefining what it means to care for the workforce. By fusing cutting‑edge fintech with a deep commitment to holistic wellness, we empower organizations—whether a nimble startup or a Fortune 500—to design, administer, and track benefits that resonate with each employee’s personal definition of well‑being. Our fully customizable platform gives leaders the tools to attract, retain, and engage top talent while driving measurable business outcomes.

With a robust $75 million in equity funding from leading investors, brighthush is on a rapid growth trajectory. Our mission is to democratize wellness, and our platform is already transforming the way thousands of organizations think about benefits. If you are passionate about fintech, employee well‑being, and customer success at scale, brighthush offers an exciting opportunity to make a real difference.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of 15–20 high‑value enterprise accounts. Your primary focus will be to drive customer outcomes, retention, and expansion by building deep, strategic relationships with executive sponsors, HR leaders, and end‑users. You will collaborate closely with sales, product, engineering, and marketing teams to ensure customers derive maximum value from our platform and become advocates for brighthush within their organizations.

Why This Role Matters

Customer success is the linchpin that turns a technology investment into a strategic advantage. In this role, you will shape the future of employee benefits by turning data into action, turning challenges into opportunities, and turning customers into champions. Your influence will ripple across the organization—from product roadmaps to executive strategy—and will directly impact brighthush’s growth trajectory.

Key Responsibilities

• Account Lifecycle Management: Own the full lifecycle of each enterprise account—from seamless onboarding and adoption to renewal and expansion. Ensure that every touchpoint delivers value and reinforces the partnership.
• Strategic Relationship Building: Cultivate multi‑level relationships across the customer organization, including C‑suite executives, HR directors, finance leaders, and frontline users. Act as the voice of the customer within brighthush.
• Success Planning & Execution: Partner with sales and product teams to develop tailored success plans that align with each customer’s business goals. Translate strategic objectives into actionable milestones and deliverables.
• Customer Health Monitoring: Leverage data analytics to track usage, engagement, and satisfaction metrics. Identify early warning signs of churn or under‑utilization and implement proactive mitigation strategies.
• Feedback & Advocacy: Capture customer insights, pain points, and success stories. Present these findings to product and engineering to influence roadmap decisions and prioritize feature development.
• Playbook Development: Create scalable Customer Success playbooks, executive review decks, and best‑practice guides that can be replicated across the organization.
• Cross‑Functional Coordination: Lead and coordinate cross‑functional teams—including support, product, engineering, and marketing—to deliver on customer promises and resolve complex issues.
• Revenue Growth: Identify upsell and cross‑sell opportunities within your portfolio. Work closely with the sales team to close expansion deals that align with customer success metrics.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences. Share insights on the future of employee benefits and fintech innovation.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise SaaS roles, preferably within fintech, healthcare, or benefits sectors.
• Proven track record managing complex, multi‑stakeholder enterprise accounts with a focus on retention and expansion.
• Strong analytical skills: ability to interpret customer data, derive actionable insights, and influence strategy.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels—from end users to C‑suite executives.
• Experience coordinating cross‑functional teams and translating customer needs into product enhancements.
• Self‑motivated, results‑driven, and comfortable working in a fully remote environment.

Preferred Qualifications

• Background in employee benefits or wellness technology.
• Experience with enterprise SaaS platforms that support large, distributed workforces.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) as they relate to employee data.
• Track record of building and scaling Customer Success playbooks and processes.
• Experience with customer health scoring models and predictive analytics.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business objectives.
• Relationship Management: Proven skill in building trust and rapport with diverse stakeholders.
• Data‑Driven Decision Making: Comfortable working with dashboards, metrics, and KPIs to guide actions.
• Problem Solving: Strong analytical mindset to diagnose issues and propose effective solutions.
• Collaboration: Excellent teamwork skills, working seamlessly with sales, product, engineering, and marketing.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly when priorities shift.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping the overall customer experience strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Participate in executive leadership meetings, providing insights that drive company direction.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge sharing sessions.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush is a fully remote, inclusive, and collaborative organization. Our culture is built on:

• Transparency: Open communication channels and a flat hierarchy that encourages idea sharing.
• Innovation: A culture that rewards experimentation and continuous improvement.
• Well‑being: A holistic approach to employee health, including mental, physical, and financial wellness.
• Community: Regular virtual town halls, team building events, and cross‑departmental hackathons.
• Diversity & Inclusion: Commitment to creating a workplace where every voice is heard and valued.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary range: $125,000 – $145,000, commensurate with experience.
• Variable compensation tied to retention, expansion, and customer satisfaction metrics.
• Equity grants that align your success with the company’s long‑term growth.
• Health coverage: 95% coverage of medical, dental, and vision plans.
• Work‑from‑home setup allowance: $250 one‑time stipend.
• Learning & Development stipend: $500 annually to support professional growth.
• Cell phone and internet allowance: $150 monthly.
• Wellness stipend: $100 monthly for fitness, meditation, or other wellness activities.
• Coworking and commuter stipend: $100 monthly to support flexible work arrangements.
• Multiple annual onsite events (virtual or in‑person) to foster team bonding and learning.
• Flexible paid time off and a generous holiday schedule.

How to Apply

Ready to join a forward‑thinking fintech that is reshaping employee benefits? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this role

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected characteristic.

Note

All employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by brighthush. The recruitment partner is not involved in the hiring process.