Entry‑Level Customer Service Specialist – Hybrid Remote & On‑Site Roles in Omaha & Lincoln, NE – Accelerate Your Career in Financial Services with brighthush

About brighthush

brighthush is redefining the way people experience financial wellness. By marrying advanced technology with a heartfelt, human‑centered approach, we empower individuals to achieve their financial dreams through transparent, accessible, and personalized support. Whether you’re a seasoned professional or just stepping into the workforce, brighthush offers a dynamic, inclusive environment where your ideas are heard, your growth is nurtured, and your impact is tangible.

Founded on the belief that financial wellness should be a right, not a privilege, brighthush has evolved from a small startup into a regional leader in retirement solutions, loan management, and everyday banking. We serve thousands of customers across Nebraska, helping them navigate 401(k) plans, loan options, and daily account maintenance with confidence and clarity. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success.

Why This Role Is a Game‑Changer

As an Entry‑Level Customer Service Specialist at brighthush, you become the frontline advocate for thousands of customers navigating 401(k) plans, loan options, and everyday account maintenance. Working from the comfort of your home or from our modern Omaha/Lincoln offices, you’ll help clients feel confident, make informed decisions, and move closer to their financial aspirations. This isn’t just a job—it’s a launchpad into a rewarding career in financial services, with no prior finance experience required.

We’re looking for people who are passionate about people, eager to learn, and ready to grow. If you thrive in a fast‑paced environment, enjoy problem‑solving, and want to make a real difference in people’s lives, this role is for you.

Key Responsibilities

• Handle inbound calls and digital inquiries regarding 401(k) balances, withdrawals, loans, and account updates.
• Provide clear, accurate information and guide customers through complex processes with empathy and professionalism.
• Escalate issues to specialized teams when necessary, ensuring a seamless hand‑off and timely resolution.
• Maintain up‑to‑date knowledge of brighthush products, policies, and regulatory requirements.
• Document all customer interactions in our CRM with precision and professionalism.
• Participate in a 14‑week training cohort, progressing from basic calls to advanced 401(k) support.
• Engage in team activities, wellness programs, and career coaching sessions to foster personal and professional development.
• Track and meet performance metrics, including call quality, resolution time, and customer satisfaction scores.
• Collaborate with cross‑functional teams—Compliance, Technology, and Operations—to continuously improve the customer experience.

Essential Qualifications

• High School diploma or GED (college coursework is a plus).
• Minimum of 1 year of customer service experience in a call‑center or similar environment.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency in navigating computer systems, troubleshooting basic tech issues, and using CRM tools.
• Empathy, professionalism, and a genuine passion for helping people.
• Adaptability to work flexible hours, including evenings and weekends, to meet peak call demand.
• Self‑motivated, collaborative mindset with a drive for continuous learning.

Preferred Qualifications

• Experience in the financial services or insurance industry.
• Knowledge of retirement planning concepts, such as 401(k) contributions, loans, and withdrawals.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a diverse customer base.
• Prior exposure to compliance and regulatory frameworks (e.g., ERISA, FINRA).

Skills & Competencies

• Active listening and problem‑solving skills that enable you to quickly understand customer needs.
• Strong time‑management and organizational abilities to handle multiple tasks efficiently.
• Tech‑savvy mindset with a willingness to adopt new tools and platforms.
• Resilience and emotional intelligence to manage challenging conversations with grace.
• Team‑player attitude, ready to collaborate across departments and share best practices.
• Commitment to continuous improvement, seeking feedback and applying lessons learned.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. From day one, you’ll receive:

• Structured Onboarding: A 14‑week cohort program that blends classroom learning, live coaching, and real‑world practice.
• Mentorship: Pairing with experienced associates who share insights, best practices, and career advice.
• Career Pathways: Clear progression routes to senior FCA, team lead, or specialized roles in compliance, technology, and product development.
• Continuous Learning: Access to online courses, certifications, and workshops covering financial products, regulatory updates, and soft skills.
• Performance Recognition: Monthly awards, spot bonuses, and public acknowledgment for outstanding service.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a commitment to work‑life balance. Our hybrid model allows you to choose between remote work and our modern Omaha/Lincoln offices, ensuring flexibility while fostering community. We celebrate diversity, encourage open dialogue, and prioritize employee well‑being through:

• Wellness programs (virtual yoga, meditation, and fitness challenges).
• Regular team‑building events, both in‑person and virtual.
• Employee resource groups that support inclusion and professional growth.
• Transparent communication from leadership, keeping you informed about company goals and initiatives.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive hourly rate, overtime opportunities, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Employee assistance programs and mental health resources.
• Tuition reimbursement for relevant courses and certifications.
• Employee discounts on brighthush products and partner services.

How to Apply

Ready to make a real difference in people’s financial lives? Join brighthush’s customer service team and start a career that matters. Click the link below to submit your application and take the first step toward a fulfilling future.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is committed to equal opportunity employment. We do not provide immigration sponsorship for this position. All candidates must be authorized to work in the United States.