Senior Enterprise Customer Success Manager – AI Security & Strategic Account Leadership for Fortune 500 & Global 2000 Clients at brighthush

About brighthush

brighthush is more than a technology provider; it is a global movement that is redefining how enterprises protect the most valuable digital assets of the 21st century—AI agents. In an era where artificial intelligence is becoming the backbone of every industry, the security of these intelligent workloads is paramount. Our agent‑centric platform delivers end‑to‑end visibility, governance, detection, prevention, and response across SaaS, custom‑built systems, and end‑user devices. We empower Fortune 500 and Global 2000 organizations to secure their AI agents from the very first line of code to full deployment, ensuring that innovation never comes at the cost of risk.

Backed by over $180 million in funding and a growing portfolio of high‑profile clients, brighthush is at the forefront of building security frameworks that scale with the rapid evolution of AI technology. Our mission is simple yet ambitious: to make AI safe, trustworthy, and compliant for every enterprise that relies on it.

Why brighthush?

• Mission‑Driven Impact – Shape the future of AI security and protect critical business assets for the world’s most influential organizations.
• Innovation Culture – Collaborate with world‑class engineers, product leaders, and security experts in a fast‑paced, cross‑functional environment.
• Remote‑First Flexibility – Fully remote role with a global team that values work‑life balance, autonomy, and continuous learning.
• Growth & Learning – Access to mentorship, internal training programs, certifications, and industry conferences.
• Diversity & Inclusion – A vibrant, inclusive workplace that celebrates diverse perspectives and fosters belonging.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the technical and strategic linchpin for our most complex enterprise accounts. Your mission is to ensure that customers not only adopt but fully realize the value of brighthush’s AI security platform. You will orchestrate multi‑party deployments, manage escalations, drive platform expansion, and translate customer insights into product enhancements. Your influence will shape the security posture of leading organizations and accelerate the adoption of AI agent security at scale.

What You’ll Do

Account Leadership & Success Planning

• Own the end‑to‑end technical success of assigned accounts, serving as the primary post‑sale technical contact.
• Develop and execute structured success plans that address technical risks, dependencies, and deployment phases, ensuring clear milestones and measurable outcomes.
• Conduct regular, data‑driven reviews that highlight security improvements, roadmap alignment, and growth opportunities.
• Leverage customer health metrics to proactively identify churn risks and recommend retention strategies.
• Collaborate with Sales and Product to create joint business cases for upsell and cross‑sell opportunities.

Strategic Engagement & Stakeholder Coordination

• Lead complex, multi‑party enterprise engagements that span deployment, integration, budgeting, governance, and platform expansion.
• Facilitate collaboration among customer stakeholders, internal teams (Product, Engineering, Sales, Field Engineering), and external technology partners to ensure alignment and timely delivery.
• Maintain a deep understanding of each customer’s business objectives, risk appetite, and regulatory landscape.
• Serve as the customer’s advocate within brighthush, ensuring that their voice informs product strategy and roadmap decisions.
• Drive quarterly business reviews (QBRs) that showcase ROI, security posture improvements, and future value propositions.

Escalation Management & Technical Leadership

• Own high‑impact technical escalations from initiation to resolution, providing executive oversight and ensuring swift, satisfactory outcomes.
• Collaborate with Engineering and Support to diagnose, troubleshoot, and resolve complex security incidents.
• Document lessons learned and best practices to improve future incident response.
• Develop and maintain incident playbooks that empower the Customer Success team to handle common scenarios independently.
• Act as a subject‑matter expert on AI security architecture, guiding customers through best‑practice configurations.

Product Feedback & Continuous Improvement

• Translate customer insights into actionable product enhancements, prioritizing features that deliver maximum value.
• Help scale proven account management practices across the Customer Success organization, driving consistency and excellence.
• Mentor junior Customer Success team members, sharing expertise and fostering a culture of continuous improvement.
• Lead cross‑functional workshops that translate customer pain points into product backlog items.
• Champion a data‑driven approach to product development, ensuring that metrics guide decision‑making.

Who You Are

Essential Qualifications

• Minimum 6 years of experience in customer‑facing technical roles within SaaS, cybersecurity, or enterprise software.
• Proven leadership in managing complex, multi‑stakeholder customer engagements and conducting strategic reviews.
• Experience handling enterprise accounts with multiple concurrent processes, budgets, and stakeholders.
• Demonstrated ability to manage technical escalations to resolution in collaboration with Engineering and Support.
• Hands‑on cybersecurity expertise, including architecture, integrations, and risk management.
• Strong executive presence and analytical skills, capable of translating complex technical requirements into actionable product insights.
• Ownership mindset with accountability for customer outcomes and a track record of driving results.
• Adaptability to fast‑evolving startup environments and a passion for continuous learning.

Preferred Qualifications

• Background in AI, enterprise security, or emerging technologies.
• Experience with AI agent security or related domains.
• Track record of influencing product strategy through customer feedback.
• Proficiency in data‑driven decision making and reporting.
• Experience working in a fully remote, distributed team.
• Advanced certifications such as CISSP, CISM, or relevant AI security credentials.

Skills & Competencies

• Strategic Thinking & Vision
• Technical Acumen & Problem Solving
• Stakeholder Management & Influence
• Project & Program Management
• Communication & Presentation
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Agile & Scrum Methodologies
• Continuous Improvement & Process Optimization
• Change Management & Adoption Leadership

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Manager, you will:

• Progress to Director or VP of Customer Success, overseeing a global team and shaping the customer experience strategy.
• Transition into Product Management or Engineering leadership roles, leveraging your deep customer insights.
• Lead cross‑functional initiatives that influence the entire product roadmap and market positioning.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access internal training programs, certifications, and conference sponsorships to deepen your expertise.
• Earn recognition through brighthush’s internal awards program for outstanding customer impact.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Dedicated Slack channels for real‑time collaboration across product, engineering, and support.
• Monthly hackathons and innovation challenges that encourage experimentation.
• Regular one‑on‑one coaching sessions with senior leaders.
• Annual virtual retreats that foster team bonding and celebrate achievements.
• Cross‑departmental “innovation labs” where ideas can be prototyped and tested in a sandbox environment.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• On‑Target Earnings (OTE) – $210,000 to $230,000, depending on experience, skills, and location.
• Equity & Performance Incentives – Eligibility for equity grants and performance‑based bonuses.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Generous PTO, sick leave, and flexible vacation policy.
• Professional Development – Budget for courses, certifications, and industry conferences.
• Remote Work Perks – Home office stipend, tech allowance, and flexible work hours.
• Employee Assistance Program – 24/7 counseling and mental health resources.
• Community & Social Impact – Paid volunteer days and partnership with local charities.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or any other protected status.

How to Apply

Ready to lead enterprise AI security engagements and drive customer success at brighthush? Click the link below to submit your application and join a team that is shaping the future of AI protection.