Senior Enterprise Customer Success Manager – AI‑Driven Marketplace Optimization, Growth Leadership, and Strategic Partnership for Global eCommerce Leaders at brighthush

Welcome to brighthush – Pioneering AI‑Powered eCommerce Excellence

At brighthush, we’re not just building a platform; we’re redefining the future of online retail. Our AI‑driven marketplace optimization engine empowers brands to unlock maximum sales across the most influential marketplaces worldwide. By marrying advanced machine learning with deep marketplace insights, we help our clients not only survive but thrive in an ever‑evolving digital landscape. If you’re passionate about technology, data, and delivering tangible business impact, brighthush is the place where your expertise will shape the next wave of eCommerce innovation.

About the Role

We’re looking for an experienced Senior Enterprise Customer Success Manager to become the trusted advisor for our most valuable enterprise accounts. In this role, you will blend eCommerce acumen, retail media knowledge, and commercial ownership to drive customer retention, renewals, and revenue growth across our Strategic Business Segment (SBS). Your mission: translate advertising performance into actionable growth strategies, leveraging brighthush’s AI technology and managed services to deliver measurable business outcomes.

Key Responsibilities

1. Strategic Customer Management

• Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for strategy, performance, and growth.
• Build and nurture trusted relationships with Directors, VPs, SVPs, and C‑level stakeholders, positioning yourself as a strategic partner.
• Develop comprehensive customer success plans, leading quarterly business reviews, executive presentations, and growth roadmaps.
• Proactively identify and mitigate risks, address performance challenges, and recommend data‑driven strategies that elevate customer outcomes.

2. Retention & Revenue Growth

• Own the end‑to‑end retention lifecycle: renewals, expansion, and recurring revenue protection.
• Analyze advertising and marketplace performance to surface risks, opportunities, and actionable growth recommendations.
• Collaborate cross‑functionally with Advertising Operations, Sales, Product, Finance, and Leadership to deliver customer value and resolve complex challenges.
• Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency.

3. Thought Leadership & Advocacy

• Serve as a subject matter expert on brighthush and brighthush advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and brighthush DSP.
• Advise senior stakeholders on industry trends, competitive positioning, and strategic investment opportunities.
• Champion customer success initiatives internally, influencing product roadmap and service enhancements.

Essential Qualifications

• 5+ years of proven experience in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.
• Track record of managing enterprise accounts, driving renewals, expansion, and mitigating churn.
• Deep knowledge of brighthush and brighthush advertising ecosystems, with hands‑on experience in Sponsored Products, Sponsored Brands, Sponsored Display, and brighthush DSP.
• Demonstrated ability to interpret advertising performance data and translate insights into strategic recommendations.
• Proficiency with brighthush or other CRM systems, reporting tools, and cross‑functional account management.
• Strong commercial acumen: comfortable negotiating contracts, managing budgets, and delivering ROI to clients.

Preferred Qualifications

• Experience in a high‑growth, SaaS‑based marketplace optimization platform.
• Background in data science or analytics, with the ability to build and interpret complex dashboards.
• Prior exposure to brighthush advertising or other emerging social commerce channels.
• Fluency in multiple languages is a plus, given our global client base.

Skills & Competencies

• Relationship Management: Build trusted, long‑term executive partnerships.
• Commercial Acumen: Understand retention, renewals, expansion, and customer ROI.
• Strategic & Analytical Thinking: Turn data into actionable business recommendations.
• Executive Communication: Influence stakeholders and navigate difficult conversations.
• Operational Excellence: Manage priorities and deliver on commitments.
• Technology Ownership: Leverage AI and automation while taking accountability for customer outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Regular training on the latest AI advancements, marketplace algorithms, and data analytics techniques.
• Opportunities to lead cross‑functional initiatives, shaping product features and service offerings.
• Clear career pathways to senior leadership roles, including Director of Customer Success, VP of Enterprise Partnerships, and Chief Customer Officer.

Work Environment & Culture

brighthush thrives on a culture of impact, curiosity, and collaboration. Key highlights include:

• Remote‑first mindset: work from anywhere while staying connected through virtual collaboration tools.
• Inclusive, diverse, and supportive community that values every voice.
• Fast‑paced, growth‑oriented environment where ideas are tested, iterated, and scaled quickly.
• Regular hackathons, knowledge‑sharing sessions, and community events to foster continuous learning.

Compensation & Benefits

While specific figures vary by location and experience, we offer a competitive base salary, performance‑based bonuses, and equity grants. Additional benefits include:

• Unlimited paid vacation policy.
• Health, dental, and vision coverage effective from day one.
• Generous 401(k) matching program.
• Professional development stipend and conference reimbursement.
• Wellness programs, including mental health resources and gym memberships.
• Flexible work schedule to support work‑life balance.

How to Apply

Ready to join a team that’s shaping the future of eCommerce? Submit your application through our careers portal at brighthush.com/careers. If you have any questions, feel free to reach out to our recruiting team at [email protected].

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of innovators who transform data into growth. If you’re a strategic thinker with a passion for customer success, data analytics, and retail media, we want to hear from you. Join us and help brands worldwide unlock their full potential through AI‑driven marketplace optimization.