Senior Enterprise Customer Success Manager – AI‑Powered Growth Partner & Strategic Advisor at brighthush

About brighthush

brighthush is a pioneering force in the behavior‑change technology arena, redefining how individuals and organizations cultivate resilience, elevate performance, and nurture lasting well‑being. Since our inception in 2016, we have evolved from a nimble startup into a global leader, partnering with more than 125 enterprises across 140 countries. Our AI‑driven platform delivers micro‑steps—science‑backed, bite‑size actions—that empower employees at every level, from frontline workers to C‑suite executives, to achieve sustainable health and productivity gains. At brighthush, we believe that technology, when combined with human insight, can unlock the full potential of every individual.

Why brighthush?

We are on a mission to end the stress and burnout epidemic worldwide. Our culture is built on curiosity, empathy, and a relentless drive to create measurable impact. If you’re passionate about well‑being, data‑driven outcomes, and shaping the future of customer success, brighthush is the place to amplify your influence. We champion a work environment that prioritizes health, growth, and work‑life balance, ensuring our team can thrive both professionally and personally.

Role Overview

The Senior Enterprise Customer Success Manager (CSM) is the strategic partner who owns the entire post‑sale journey for a portfolio of high‑value enterprise accounts. You will be the linchpin that transforms adoption into measurable business outcomes, drives renewal and expansion, and ensures that every touchpoint is enriched by AI‑powered insights. This is a high‑touch, high‑impact role that blends deep customer empathy with analytical rigor and executive‑level communication.

Key Responsibilities

• Portfolio Ownership: Manage a curated book of 5–7 enterprise accounts, overseeing the full lifecycle from onboarding to renewal and expansion.
• Executive Relationship Management: Build and nurture C‑suite relationships, acting as the trusted advisor who translates data into strategic value.
• AI‑Enhanced Preparation: Leverage brighthush’s AI tools to synthesize stakeholder context, prioritize objectives, and craft compelling narratives for high‑stakes meetings.
• Storytelling & Reporting: Translate research, product updates, and usage data into industry‑specific stories that resonate with each client’s business goals.
• Renewal & Expansion Strategy: Develop data‑driven renewal decks, expansion proposals, and QBRs that focus on business impact rather than mere activity metrics.
• Risk & Opportunity Management: Detect churn signals early, recommend proactive actions, and surface expansion opportunities with clear next steps.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Leadership to forecast renewals, align on product roadmaps, and drive customer success initiatives.
• Process Innovation: Lead the evolution of our customer success framework, setting the standard for AI integration across all touchpoints.

Essential Qualifications

• Bachelor’s degree (BA/BS) or equivalent professional experience.
• 7–10+ years of customer success experience, preferably in SaaS, with a proven track record of managing renewals, retention, or expansion for enterprise accounts.
• Demonstrated ownership of renewal and expansion deals ranging from $100K to $5M, with tangible results.
• Hands‑on experience using AI tools for meeting prep, communication, deck creation, and data synthesis—alongside the critical eye to refine AI outputs.
• Exceptional executive communication skills: the ability to distill complex insights into clear, persuasive narratives for senior stakeholders.
• U.S. residency and eligibility to work in the U.S.; comfortable working Eastern time zone hours.

Preferred Qualifications

• Experience in a high‑growth, fast‑paced startup environment.
• Background in health, well‑being, or human performance technology.
• Proficiency with data analytics platforms (e.g., Tableau, Looker) and CRM systems (e.g., Salesforce).
• Track record of leading cross‑functional initiatives and driving process improvements.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Data‑Driven Decision Making: Strong analytical skills to interpret usage data and business metrics.
• Executive Presence: Confidence and poise in high‑level stakeholder interactions.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Proactivity & Ownership: Anticipate needs, take initiative, and drive projects to completion.
• Collaboration: Work seamlessly with Sales, Product, Marketing, and Leadership.
• AI Literacy: Understand AI capabilities and limitations to maximize value.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as ambitious as our mission. As a Senior CSM, you will:

• Lead the design and implementation of AI‑powered customer success processes.
• Mentor junior CSMs and contribute to the development of best‑practice playbooks.
• Collaborate with Product and Engineering to influence roadmap decisions based on customer insights.
• Take on a strategic role in shaping brighthush’s expansion strategy and go‑to‑market initiatives.
• Access continuous learning resources, including industry conferences, workshops, and internal knowledge‑sharing sessions.

Work Environment & Culture

brighthush fosters a culture of transparency, inclusivity, and well‑being. We believe that a healthy work environment fuels innovation and performance. Highlights include:

• Remote‑first flexibility with optional on‑site collaboration hubs.
• Regular “well‑being” check‑ins and access to mental health resources.
• Community‑building events, hackathons, and cross‑departmental learning circles.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Commitment to diversity, equity, and inclusion—every voice matters.

Compensation & Benefits

We offer a competitive total‑compensation package that reflects your expertise and impact:

• Base Salary: $125,000–$150,000 (commensurate with experience).
• Performance Bonus: Up to 20% of base, tied to renewal and expansion metrics.
• Equity: Stock options that align your success with brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and a unique “brighthush Recharge” program that grants additional PTO after major projects.
• Professional Development: Budget for certifications, conferences, and courses.
• Well‑Being Perks: On‑site fitness facilities, mindfulness sessions, and wellness stipends.

Why Join brighthush?

When you join brighthush, you become part of a movement that is reshaping the future of work and well‑being. You’ll:

• Drive tangible business outcomes for global enterprises.
• Shape the next generation of AI‑enhanced customer success practices.
• Collaborate with a passionate, diverse team that values curiosity and impact.
• Enjoy a work environment that prioritizes your health, growth, and work‑life balance.
• Be rewarded with a compensation package that reflects your contribution.

Ready to Make an Impact?

If you are a proactive, data‑savvy, executive‑level communicator who thrives in a fast‑paced, AI‑driven environment, we want to hear from you. Bring your passion for well‑being, your strategic mindset, and your drive to help organizations unlock their full potential. Apply today and help brighthush lead the charge against stress and burnout worldwide.