Senior Enterprise Customer Success Manager – Championing Digital Transformation & Customer Advocacy at brighthush
About brighthush
At brighthush, we are on a relentless quest to safeguard the digital lives of businesses and consumers worldwide. Our mission is simple yet profound: protect, empower, and innovate in the ever‑evolving cybersecurity landscape. By weaving artificial intelligence into every product, process, and partnership, we enable our customers to stay ahead of threats while unlocking new opportunities for growth.
Our culture is built on five core values—Disruption, Collaboration, Execution, Integrity, and Inclusion—that guide every decision we make. We believe that the best solutions arise when diverse minds come together, challenge the status quo, and translate bold ideas into tangible impact. Whether you’re a seasoned professional or an emerging talent, you’ll find a place at brighthush where your voice matters and your contributions shape the future of cybersecurity.
We operate in a hybrid model that blends remote flexibility with in‑person collaboration. Our teams span continents, yet we maintain a unified focus on customer success, innovation, and shared achievement. If you’re ready to make a difference in a fast‑paced, high‑impact environment, brighthush invites you to join our journey.
Your Role
As a Senior Enterprise Customer Success Manager, you will be the linchpin that connects our cutting‑edge solutions to the strategic objectives of our largest enterprise clients. You will own a portfolio of high‑value accounts, ensuring that each customer realizes maximum value, achieves their business outcomes, and remains a long‑term advocate for brighthush.
Key Responsibilities
- Portfolio Ownership – Own and drive the entire customer lifecycle for a portfolio of enterprise accounts, from onboarding through renewal.
- Success Planning – Collaborate with customers to develop comprehensive success plans, set measurable goals, and design value roadmaps that align with their strategic priorities.
- Customer Cadence & QBRs – Establish a structured cadence of weekly, monthly, and quarterly touchpoints, culminating in Quarterly Business Reviews that showcase progress, uncover opportunities, and reinforce partnership.
- Health Monitoring – Leverage executive dashboards and program status reports to continuously assess customer health metrics, identify risks, and proactively address challenges.
- Strategic Advising – Position yourself as a trusted advisor, providing insights on industry trends, best practices, and how brighthush’s solutions can accelerate the customer’s digital transformation.
- Cross‑Functional Collaboration – Partner closely with the brighthush Account Team—including Account Executives, Security Architects, Sales Engineers, and Training specialists—to uncover upsell, cross‑sell, and renewal opportunities.
- Risk Management – Design and execute tailored success plans for at‑risk customers, coordinating with functional teams to mitigate churn and secure long‑term retention.
- Customer Advocacy – Serve as the customer’s internal champion, voicing their needs and feedback to product, engineering, and support teams to drive continuous improvement.
- Data Management – Utilize tools such as Gainsight to capture, archive, and analyze customer activity, ensuring data integrity and actionable insights.
Essential Qualifications
- Minimum 5 years of experience in customer success, technical account management, consulting, or a related post‑sales role.
- Proven track record of acting as a trusted advisor, delivering measurable business value to enterprise clients.
- Strong communication skills—both written and verbal—capable of simplifying complex technical concepts for executives and end users alike.
- Experience working with large enterprise customers in the cybersecurity or SaaS space is highly desirable.
- Solid technical foundation in cloud architectures (AWS, Azure, GCP), on‑premises IT environments, and enterprise directory services (Active Directory, LDAP, Azure AD).
- Hands‑on knowledge of networking fundamentals and experience supporting enterprise software on Windows and UNIX platforms.
- Ability to travel up to 25% of the time to meet customers and attend industry events.
Preferred Qualifications
- Prior experience with brighthush solutions or similar enterprise security, identity, or policy management platforms.
- Background in IAM, SIEM, or security operations management.
- Familiarity with Gainsight or comparable customer success platforms.
- Demonstrated ability to influence cross‑functional teams and drive product enhancements based on customer feedback.
Skills & Competencies
- Strategic Thinking – Ability to align customer objectives with brighthush’s product roadmap and market positioning.
- Relationship Building – Proven skill in cultivating deep, trust‑based relationships with C‑suite executives and technical stakeholders.
- Analytical Acumen – Proficiency in interpreting data, spotting trends, and translating insights into actionable plans.
- Project Management – Strong organizational skills to manage multiple accounts, initiatives, and deadlines simultaneously.
- Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving customer needs.
- Collaboration – Team‑player mindset with a history of working effectively across sales, engineering, support, and product teams.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as the value you deliver to our customers. As a Senior Enterprise Customer Success Manager, you will:
- Progress into leadership roles such as Customer Success Director or VP of Customer Success, overseeing larger teams and broader portfolios.
- Gain exposure to product strategy, influencing the next generation of brighthush solutions.
- Participate in continuous learning programs, including certifications in cloud security, IAM, and customer success methodologies.
- Attend industry conferences, workshops, and internal knowledge‑sharing sessions to stay ahead of emerging threats and technologies.
- Benefit from a mentorship program that pairs you with senior leaders across the organization.
Culture & Work Environment
brighthush is a place where innovation meets purpose. Our hybrid model offers the freedom to work from anywhere while fostering collaboration through regular virtual and in‑person gatherings. We celebrate diversity, champion inclusion, and encourage every team member to bring their authentic self to work.
Key cultural pillars include:
- Trust & Accountability – We empower individuals to own outcomes and hold themselves and each other accountable.
- Continuous Improvement – Feedback loops, retrospectives, and data‑driven decision making are embedded in our processes.
- Impact‑First Mindset – Every initiative is evaluated on its potential to deliver measurable value to customers and the business.
- Learning & Growth – We invest in skill development, cross‑functional training, and career advancement.
- Community & Collaboration – From hackathons to volunteer days, we build a sense of belonging and shared purpose.
Compensation & Benefits
The base salary for this role ranges from $123,880 to $202,070 per year, commensurate with experience and location. In addition to a competitive base, you may be eligible for performance bonuses, restricted stock units, and a comprehensive benefits package that includes:
- Health, dental, and vision insurance with generous coverage options.
- 401(k) plan with company match.
- Flexible paid time off and paid parental leave.
- Wellness programs, including mental health resources and fitness stipends.
- Professional development budget and tuition reimbursement.
- Employee stock purchase plan and equity awards.
How to Apply
If you are ready to lead enterprise customer success, drive digital transformation, and shape the future of cybersecurity, we want to hear from you. Join brighthush and become part of a team that values bold ideas, relentless execution, and meaningful impact.