Strategic Enterprise Customer Success Partner – Global Account Management & Revenue Growth

About brighthush

brighthush is a trailblazer in the background screening and occupational health industry, delivering mission‑critical solutions to Fortune 100 and Global 500 brands worldwide. With a relentless focus on innovation, data integrity, and customer success, we empower organizations to make confident, compliant hiring decisions. Our culture is built on empathy, collaboration, and a commitment to diversity and inclusion. As we navigate a technology transformation, we’re looking for passionate, results‑driven professionals who want to shape the future of talent assessment and help our clients thrive.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performing, globally distributed team that values autonomy, continuous learning, and impact. We offer a fully remote work model with flexible scheduling, a competitive benefits package, and a culture that celebrates innovation and personal growth. Whether you’re a seasoned account manager or a rising star in customer success, you’ll find opportunities to lead, influence strategy, and accelerate your career trajectory.

Key Responsibilities

As a Strategic Enterprise Customer Success Partner, you will own a portfolio of high‑value accounts and drive revenue growth through consultative selling, account planning, and cross‑functional collaboration. Your day‑to‑day activities will include:

• Account Planning & Execution: Develop comprehensive, data‑driven account plans that outline customer objectives, risk profiles, and growth opportunities. Track revenue trends, forecast pipeline, and ensure alignment with quarterly and annual targets.
• Revenue Expansion: Identify and close upsell, cross‑sell, and renewal opportunities across the brighthush product suite. Leverage deep product knowledge to articulate value propositions that resonate with C‑level stakeholders.
• Stakeholder Management: Build and maintain trusted relationships with executive sponsors, procurement teams, and operational leaders. Serve as the primary point of contact for escalations and strategic initiatives.
• Cross‑Functional Leadership: Coordinate with Sales, Operations, Technology, and Customer Support to ensure seamless delivery of services and solutions. Facilitate resource allocation and project execution to meet or exceed service level agreements.
• Business Reviews & Insights: Prepare and present quarterly business reviews (QBRs) that highlight performance metrics, ROI, and strategic recommendations. Use analytics to surface trends, risks, and opportunities for continuous improvement.
• Contract & Proposal Management: Draft, negotiate, and renew Master Service Agreements (MSAs), Statements of Work (SOWs), Service Level Agreements (SLAs), and other contractual documents. Respond to RFPs with compelling proposals that showcase brighthush’s competitive advantage.
• Process Improvement: Champion best practices in account management, customer engagement, and solution deployment. Share insights across the organization to elevate overall customer success performance.
• Compliance & Risk Management: Maintain up‑to‑date knowledge of industry regulations, data privacy standards, and risk mitigation strategies relevant to background screening and occupational health.
• Travel & Collaboration: While the role is 100% remote, occasional travel may be required for client visits, conferences, or internal workshops.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent professional experience).
• Minimum of 3 years in enterprise account management, professional services, or consultative sales, with a proven track record of managing complex solutions for strategic national or global accounts.
• Experience engaging with C‑level executives and navigating multi‑layered decision‑making processes.
• Strong proficiency in Microsoft Office (Word, PowerPoint, Excel) and CRM platforms (e.g., Salesforce).
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear business value.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver results in a fast‑paced environment.
• Analytical mindset with a knack for problem solving, data interpretation, and strategic thinking.
• Professional demeanor, business maturity, and a collaborative spirit.

Preferred Qualifications

• Experience in the background screening, risk management, or occupational health industry.
• Knowledge of regulatory frameworks such as FCRA, GDPR, or HIPAA.
• Experience with SaaS product sales, subscription models, and renewal processes.
• Prior exposure to technology transformation initiatives or digital product launches.
• Advanced analytical skills, including proficiency with data visualization tools (e.g., Tableau, Power BI).

Core Competencies & Skills

• Strategic Account Management
• Consultative Selling & Solution Selling
• Stakeholder Engagement & Relationship Building
• Revenue Forecasting & Pipeline Management
• Contract Negotiation & Proposal Development
• Data Analysis & Insight Generation
• Project Management & Cross‑Functional Coordination
• Customer Advocacy & Experience Design
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Partner, you will:

• Progress to senior leadership roles such as Enterprise Account Director, Head of Customer Success, or VP of Customer Experience.
• Participate in leadership development programs, mentorship, and coaching.
• Gain exposure to cutting‑edge technologies, data analytics, and product innovation initiatives.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Contribute to strategic projects that shape the future of background screening and occupational health solutions.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and empowerment. Our remote-first approach means you can work from anywhere in the United States while staying connected through virtual town halls, team‑building events, and collaborative tools. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Every team member is invited to contribute ideas that drive customer success and business growth.

Compensation & Benefits

We offer a competitive base salary ranging from $75,000 to $90,000 annually, with performance‑based bonuses and equity opportunities. Additional benefits include:

• Comprehensive medical, vision, and dental coverage.
• Supplementary benefit plans (e.g., life insurance, disability).
• 401(k) plan with employer match and Employee Stock Purchase Plan (ESPP).
• Flexible paid time off (PTO) and 9 paid company holidays.
• Unlimited remote work with occasional travel as needed.
• Professional development stipend and access to learning platforms.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re ready to take your career to the next level and help leading brands make smarter hiring decisions, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, integrity, and impact.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, national origin, gender, sexual orientation, age, disability, or any other protected characteristic.