Senior Enterprise Customer Success Manager – Cloud & Open Source Solutions – Remote – Drive Customer Growth & Innovation

About brighthush

brighthush is a trailblazing technology company that champions the power of open source to transform businesses worldwide. With a portfolio that spans cloud infrastructure, data analytics, AI, and the Internet of Things, we empower enterprises to build scalable, secure, and future‑ready solutions on a foundation of proven, community‑driven software. Our mission is simple: make cutting‑edge technology accessible, reliable, and cost‑effective for every organization, from nimble startups to Fortune 500 giants.

Founded in 2004, brighthush has grown into a global force with more than 1,200 passionate professionals operating across 75+ countries. We embrace a distributed work model, enabling our teams to collaborate from anywhere while fostering deep connections through bi‑annual in‑person sprints held in inspiring locations around the world. Our culture is built on transparency, continuous learning, and a relentless focus on customer success.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that is shaping the future of enterprise technology. We are founder‑led, profitable, and on a rapid growth trajectory. As a member of our Customer Success team, you will play a pivotal role in driving adoption, reducing churn, and unlocking new revenue streams for our clients. You’ll work alongside world‑class engineers, product managers, and sales leaders, all while enjoying the flexibility of a fully remote role.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the trusted advisor for a portfolio of high‑value enterprise accounts. Your mission is to ensure that each customer achieves their business objectives through the strategic use of brighthush’s open‑source solutions. You will collaborate cross‑functionally to design and execute customer journeys that maximize satisfaction, adoption, and expansion.

Key Responsibilities

• Customer Onboarding & Enablement: Guide new enterprise customers through a seamless onboarding process, introducing them to our suite of products—including cloud platforms, data analytics tools, and infrastructure services—and ensuring they have the resources and knowledge to succeed.
• Strategic Account Planning: Develop and maintain a deep understanding of each customer’s business goals, technical landscape, and pain points. Translate these insights into actionable account plans that align with brighthush’s roadmap.
• Cross‑Functional Collaboration: Partner with Sales, Field Engineering, Support, and Product teams to design and deliver tailored engagement plans. Facilitate regular business reviews, workshops, and technical deep‑dives.
• Growth & Expansion: Identify upsell, cross‑sell, and renewal opportunities within your portfolio. Work closely with Sales to secure new contracts and expand existing engagements.
• Customer Advocacy: Serve as the voice of the customer within brighthush. Provide feedback to product and engineering teams to influence roadmap decisions and improve the overall customer experience.
• Process & Tool Optimization: Champion the continuous improvement of internal processes, including the use of CRM, ticketing systems, and reporting dashboards. Ensure that all customer interactions are captured accurately and efficiently.
• Community Engagement: Represent brighthush at industry events, webinars, and community forums. Build relationships with key stakeholders and thought leaders in the open‑source ecosystem.
• Performance Metrics: Track and report on key success metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), adoption rates, and renewal rates. Use data to drive decisions and demonstrate ROI to customers.

Essential Qualifications

• Minimum 5 years of experience in a customer‑facing role within the IT or technology sector.
• Deep knowledge of Linux operating systems, cloud computing, data analytics, storage, networking, or security.
• Proven track record of managing complex, multi‑stakeholder projects and delivering measurable business outcomes.
• Exceptional communication and presentation skills, with the ability to translate technical concepts into business value.
• Strong analytical mindset and proficiency in using data to drive decisions.
• Experience working in an agile environment and familiarity with agile ceremonies.
• Fluency in English (written and spoken). Proficiency in Spanish and/or Portuguese is highly valued.

Preferred Qualifications

• Experience with Salesforce, Jira, or other CRM and project management tools.
• Background in enterprise sales or account management, with a history of driving revenue growth.
• Knowledge of open‑source community dynamics and the ability to engage with external contributors.
• Previous experience in a distributed or remote work setting.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for solving customer problems and delivering exceptional value.
• Strategic Thinking: Ability to see the big picture and align customer initiatives with business objectives.
• Influence & Negotiation: Skilled at building consensus across internal teams and external partners.
• Technical Fluency: Comfortable navigating complex technical environments and translating them into business language.
• Adaptability: Thrives in a fast‑moving, evolving technology landscape.
• Collaboration: Works effectively with cross‑functional teams and fosters a culture of shared success.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Enterprise Customer Success Manager, you will have the opportunity to:

• Progress to a Director of Customer Success role, overseeing a global team of CSMs.
• Transition into Product Management or Solutions Architecture, leveraging your deep customer insights.
• Lead strategic initiatives such as the Global Customer Experience Program or the Open‑Source Community Engagement Strategy.
• Participate in leadership development programs, mentorship, and cross‑functional projects.

Work Environment & Culture

brighthush is a distributed organization that values flexibility, autonomy, and collaboration. Our culture is defined by:

• Transparency: Open communication channels, regular town halls, and shared OKRs.
• Continuous Learning: Annual learning budget of USD 2,000, access to industry conferences, and internal knowledge‑sharing sessions.
• Inclusivity: A commitment to diversity, equity, and inclusion, with zero tolerance for discrimination.
• Innovation: Encouragement to experiment, fail fast, and iterate on ideas.
• Community: Active participation in open‑source projects, hackathons, and community events.

Compensation & Benefits

We offer a competitive, performance‑driven compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Annual performance bonus or commission tied to customer success metrics.
• Annual compensation review and adjustments.
• Health, dental, and vision insurance (for eligible employees and dependents).
• Retirement savings plan with company match.
• Generous paid time off, including annual vacation, sick leave, and personal days.
• Maternity and paternity leave policies that support work‑life balance.
• Wellness program and employee assistance resources.
• Priority Pass and travel upgrades for long‑haul company events.
• Opportunity to travel to new locations for in‑person sprints and client visits.

How to Apply

If you are a customer‑obsessed, results‑driven professional who thrives in a dynamic, distributed environment, we want to hear from you. Join brighthush and help shape the future of open‑source enterprise technology.

Ready to take the next step? Apply now and become part of a team that is redefining what it means to succeed in the digital age.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.