Senior Enterprise Customer Success Manager – Consulting & Agency – Driving Adoption, Growth, and Strategic Partnerships for Enterprise SaaS & ERP Solutions

About brighthush

brighthush is a global leader in delivering cutting‑edge software and information solutions for project‑based businesses. With a portfolio that spans enterprise SaaS, ERP, and advanced analytics, we empower organizations to streamline operations, unlock insights, and accelerate growth. Our culture is built on collaboration, innovation, and a relentless focus on customer success. As a remote‑first company headquartered in the United Kingdom, we bring together top talent from across the globe to solve complex challenges and create lasting value for our clients.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑impact team that shapes the future of enterprise technology. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Generous pension scheme and company match
• Unlimited paid time off and flexible working arrangements
• Continuous learning budget and access to industry‑leading training platforms
• Annual tech & innovation conferences, hackathons, and cross‑functional workshops
• A culture that celebrates diversity, inclusion, and personal growth

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic consulting and agency clients. You will own the full customer lifecycle, from onboarding through expansion, ensuring that each account achieves its business objectives while maximizing the value of our SaaS and ERP solutions. Your commercial acumen, stakeholder‑management expertise, and AI literacy will enable you to drive adoption, uncover growth opportunities, and build long‑term partnerships that fuel both client success and brighthush’s revenue growth.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for enterprise accounts, building deep, trusted relationships with C‑suite executives, IT leads, and business owners.
• Adoption & Enablement: Design and execute adoption roadmaps, conduct training workshops, and provide best‑practice guidance to ensure clients fully leverage our platform’s capabilities.
• Growth & Expansion: Identify upsell, cross‑sell, and renewal opportunities by analyzing usage data, business outcomes, and market trends.
• Strategic Consulting: Partner with clients to develop business cases, ROI models, and implementation plans that align with their strategic goals.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to deliver seamless, end‑to‑end customer experiences.
• Data‑Driven Insights: Leverage Gainsight, Salesforce, and Maconomy dashboards to track health scores, churn risk, and adoption metrics.
• AI & Automation Advocacy: Champion the integration of AI tools and automation workflows that enhance productivity and decision‑making for clients.
• Travel & On‑Site Engagement: Commit to 20% travel to client sites, industry events, and partner conferences to strengthen relationships and stay abreast of market developments.
• Thought Leadership: Contribute to whitepapers, case studies, and webinars that showcase client success stories and thought leadership in the enterprise SaaS space.

Essential Qualifications

• Minimum 5 years of experience managing enterprise SaaS or ERP customers in a B2B environment.
• Proven track record of driving adoption, renewal, and expansion in a multi‑account setting.
• Strong commercial acumen: ability to develop business cases, negotiate contracts, and close deals.
• Exceptional stakeholder‑management skills: comfortable engaging with C‑suite, IT, and functional leaders.
• Experience with Gainsight, Salesforce, and Maconomy (or equivalent CRM and ERP platforms).
• AI literacy: familiarity with AI/ML concepts, data analytics, and automation tools.
• Excellent communication, presentation, and storytelling abilities.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.
• Fluency in English (UK or US variant). Additional languages are a plus.

Preferred Qualifications

• Background in consulting or agency environments, working with large, complex organizations.
• Experience in the construction, engineering, or professional services sectors.
• Certifications in Customer Success (CSM), Salesforce, or Gainsight.
• Knowledge of industry‑specific compliance standards (e.g., ISO, GDPR, SOC).
• Experience leading customer success teams or mentoring junior colleagues.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Analytical Mindset: Proficiency in data analysis, KPI tracking, and deriving insights from complex datasets.
• Relationship Building: Talent for building rapport, influencing stakeholders, and fostering long‑term partnerships.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Change Management: Expertise in guiding organizations through digital transformation and adoption cycles.
• Technical Curiosity: Passion for exploring new technologies, especially AI and automation, and translating them into business value.
• Resilience & Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and strategies.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a portfolio of high‑value accounts.
• Transition into Product Management or Business Development, leveraging your deep customer insights.
• Lead global initiatives, such as launching new industry verticals or AI‑driven product features.
• Participate in leadership development programs, mentorship circles, and executive shadowing.
• Earn certifications in Customer Success, Salesforce, and AI/ML through our learning budget.
• Attend international conferences, hackathons, and industry summits to network and stay ahead of trends.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Real‑time collaboration tools (Slack, Teams, Miro).
• Quarterly in‑person retreats and team‑building events.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Transparent communication channels and open feedback loops.
• Agile methodologies that encourage experimentation and rapid iteration.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonus structure tied to customer success metrics.
• Equity options for senior roles.
• Health, dental, and vision coverage for you and your dependents.
• Company‑matched pension scheme.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to online learning platforms.
• Annual wellness stipend and mental health support.
• Technology allowance for home‑office setup.

Ready to Make an Impact?

If you are a seasoned customer success professional with a passion for enterprise SaaS, a knack for building strategic partnerships, and a drive to help clients unlock transformative value, brighthush invites you to join our mission. Bring your expertise, curiosity, and collaborative spirit to a team that rewards innovation, celebrates success, and empowers you to grow.

Apply today and become a key driver of client success and business growth at brighthush.