Dynamic Customer Service Representative – Remote, Full‑Time, Education Technology – Join brighthush’s Global Support Team

About brighthush

brighthush is a leading global education technology company dedicated to empowering learners, educators, and institutions through innovative digital products and services. With a portfolio that spans interactive learning platforms, adaptive assessment tools, and comprehensive learning analytics, brighthush is at the forefront of transforming education for the 21st‑century learner. Our mission is simple: to make learning accessible, engaging, and effective for everyone, everywhere.

As a rapidly growing organization, brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We believe that every team member, from seasoned experts to fresh talent, plays a vital role in shaping the future of education. If you’re passionate about customer success, technology, and making a tangible difference in people’s learning journeys, brighthush is the place for you.

Why Join the brighthush Customer Support Team?

At brighthush, you’ll be part of a high‑impact, customer‑centric team that drives satisfaction across a global user base. Working remotely from anywhere in the United Kingdom, you’ll enjoy the flexibility of a fully virtual environment while collaborating with colleagues from diverse backgrounds and disciplines. Our remote-first approach means you can balance your professional ambitions with your personal life, all while contributing to a mission that matters.

Key Responsibilities

As a Customer Service Representative, you will be the frontline advocate for our users, ensuring that every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Order Processing: Accurately enter, update, and track customer orders using our SAP ERP system and legacy E1 platform.
• Inquiry Management: Respond to a wide range of customer inquiries via email, chat, and phone, providing timely and accurate information.
• Returns & Refunds: Process returns, issue refunds, and resolve any related issues while maintaining compliance with company policies.
• Issue Escalation: Identify complex problems, document them thoroughly, and collaborate with cross‑functional teams to find solutions.
• Data Accuracy: Maintain meticulous records in Microsoft Office applications, ensuring data integrity across all customer touchpoints.
• Continuous Improvement: Participate in feedback loops, suggesting enhancements to processes, tools, and knowledge bases.

Essential Qualifications

To thrive in this role, you should bring the following:

• Minimum of 12–18 months of customer support experience in a fast‑paced environment.
• Strong academic foundation: 4 GCSEs at grade C or higher, including English and Maths.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP ERP and legacy E1 systems.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to stay organized, manage multiple tasks, and meet deadlines.
• Problem‑solving mindset with a customer‑first attitude.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the education technology sector or with digital learning products.
• Knowledge of CRM platforms such as Salesforce or Zendesk.
• Basic understanding of data analytics and reporting.
• Fluency in additional languages (e.g., Spanish, French, German).
• Previous remote work experience and familiarity with virtual collaboration tools (Slack, Teams, Zoom).

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help users succeed.
• Technical Aptitude: Quick learning of new software, troubleshooting, and data entry accuracy.
• Communication: Clear, concise, and professional communication across multiple channels.
• Time Management: Prioritization of tasks, efficient handling of high call volumes, and adherence to SLAs.
• Collaboration: Ability to work seamlessly with cross‑functional teams such as Sales, Product, and Engineering.
• Adaptability: Comfortable with change, open to feedback, and proactive in process improvement.

Tools & Technologies

In this role, you will work with:

• Microsoft Office Suite (Excel, Word, Outlook)
• SAP ERP system
• Legacy E1 platform
• Customer support ticketing systems (e.g., Zendesk, Freshdesk)
• Collaboration tools (Slack, Microsoft Teams, Zoom)

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Customer Success Manager, or Product Support Engineer.
• Opportunities to contribute to cross‑departmental projects, enhancing your skill set and visibility.
• Access to an internal knowledge base, webinars, and industry conferences.

Work Environment & Company Culture

brighthush’s remote-first culture is built on trust, autonomy, and collaboration. You’ll experience:

• Flexible working hours that respect your personal commitments.
• Regular virtual team‑building events, hackathons, and wellness check‑ins.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Inclusive policies that celebrate diversity and promote belonging.
• Access to a digital library of learning resources, podcasts, and industry publications.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for remote customer support roles in the UK.
• Performance‑based bonuses and incentive programs.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, public holidays, and flexible leave policies.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Access to brighthush’s suite of digital learning tools for personal and professional growth.

How to Apply

Ready to make a difference in the world of education technology? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission.