Senior Enterprise Customer Success Manager – Driving ROI, Growth, and Operational Excellence for Multi‑Location Businesses in the AI‑Powered Appointment Economy at brighthush

About brighthush

brighthush is a trailblazer in the appointment economy, redefining how multi‑location businesses—ranging from dental practices and veterinary clinics to medspas and wellness centers—engage with their customers. By harnessing cutting‑edge AI agents, we empower our clients to streamline operations, elevate the customer experience, and unlock new revenue streams. Our mission is simple yet ambitious: make every appointment seamless, every interaction personalized, and every business more profitable.

With a culture rooted in innovation, collaboration, and continuous learning, brighthush has rapidly become a trusted partner for organizations that want to stay ahead of the curve. We’re proud of our diverse, inclusive, and high‑energy team that thrives on solving complex problems and celebrating wins together. Whether you’re a seasoned professional or a rising star, you’ll find a place where your ideas matter and your impact is measurable.

Why Join brighthush?

• Impact at Scale: Work with high‑profile enterprise clients and directly influence their growth and success.
• Cutting‑Edge Technology: Gain hands‑on experience with AI‑driven solutions that are shaping the future of the appointment economy.
• Career Growth: Clear pathways to leadership roles, mentorship programs, and continuous professional development.
• Flexible Work Environment: Fully remote, with a supportive team culture that values work‑life balance.
• Competitive Compensation & Perks: Attractive base salary, performance bonuses, comprehensive benefits, and generous time‑off policies.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic accounts. You will own the entire customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that each enterprise client achieves its business objectives through our platform. Your strategic insight, data‑driven mindset, and collaborative spirit will help shape the future of the appointment economy while delivering measurable ROI for our clients.

Key Responsibilities

• Account Leadership: Own a portfolio of enterprise clients, building deep relationships with C‑suite executives and operational leaders to understand their vision and challenges.
• ROI & Growth Enablement: Analyze usage data, identify upsell and cross‑sell opportunities, and craft tailored strategies that drive measurable ROI and revenue growth.
• Strategic Consulting: Act as a consultant to clients, helping them optimize operations, reduce churn, and scale their businesses through best practices and platform capabilities.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to deliver seamless customer journeys and ensure alignment between client needs and product roadmap.
• Project Management: Lead implementation projects, coordinate resources, and ensure on‑time delivery of milestones while maintaining high quality and client satisfaction.
• Data‑Driven Insights: Leverage SQL, spreadsheets, and analytics dashboards to monitor performance, forecast trends, and provide actionable insights to clients and internal stakeholders.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in the appointment economy.
• Continuous Improvement: Provide feedback to Product and Engineering to shape future roadmap based on client needs and market trends.
• Team Mentorship: Mentor junior Customer Success Managers, sharing best practices and fostering a culture of continuous learning.

Essential Qualifications

• 4–8 years of experience in enterprise customer success, account management, or consulting roles.
• Proven track record of managing large, complex accounts and driving revenue growth.
• Strong analytical mindset with fluency in spreadsheets and SQL; ability to translate data into actionable insights.
• Excellent project management skills, including experience with cross‑functional teams and multi‑phase initiatives.
• Commercial acumen: understanding of pricing models, contract negotiations, and financial metrics.
• Technical configuration experience: comfortable working with SaaS platforms, APIs, and integration workflows.
• Experience in the dental, medspa, veterinary, or wellness sectors is highly desirable.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Self‑starter with a proactive, solution‑oriented attitude.

Preferred Qualifications

• Background in AI or machine learning product environments.
• Experience with customer success platforms such as industry‑standard solutions.
• Knowledge of industry‑specific regulations (HIPAA, GDPR, etc.) and best practices.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Data Literacy: Comfortable querying databases, building dashboards, and interpreting key metrics.
• Relationship Building: Skilled at building trust with C‑suite executives and operational leaders.
• Problem Solving: Rapidly diagnose issues, propose solutions, and drive implementation.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work effectively with remote teams across time zones.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success Manager, you will have the opportunity to:

• Progress to a Director or VP of Customer Success role within 2–3 years.
• Participate in leadership training, mentorship, and coaching programs.
• Attend industry conferences, workshops, and hackathons to stay ahead of trends.
• Contribute to product strategy and roadmap decisions.
• Lead cross‑functional initiatives that shape the future of the appointment economy.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Open Communication: Regular all‑hands meetings, transparent decision‑making, and an open‑door policy (even if virtual).
• Inclusive Diversity: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Continuous Learning: Access to online courses, certifications, and a generous learning stipend.
• Well‑Being Focus: Mental health resources, flexible schedules, and a culture that encourages taking time off.
• Community Impact: Volunteer opportunities and partnerships with local nonprofits.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to client success metrics and revenue targets.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Unlimited paid time off and flexible work arrangements.
• Generous parental leave and family‑support benefits.
• Annual learning stipend and access to professional development resources.
• Employee stock‑option program to share in the company’s growth.

How to Apply

If you are a strategic, data‑driven, and client‑centric professional ready to make a tangible impact in the appointment economy, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of multi‑location businesses.