Senior Enterprise Customer Success Manager – East Region – Leading Adoption, Value Realization, and Growth for Fortune 500 Clients at brighthush

About brighthush

brighthush is the world’s leading authority in open‑source security, delivering hardened, production‑ready builds that power the next generation of AI agents and cloud‑native applications. Our mission is simple yet ambitious: to make open‑source software safer, faster, and more compliant for enterprises worldwide. By partnering with Fortune 500 organizations and global industry leaders, we help them accelerate innovation while eliminating risk and ensuring regulatory compliance.

Backed by top venture investors who share our vision for a safer digital world, brighthush has become the go‑to source for organizations that need to secure their software supply chain without compromising speed or agility. We are on a relentless quest to transform how enterprises adopt, manage, and evolve open‑source solutions, and we need passionate, high‑impact leaders to join us on this journey.

Why brighthush?

At brighthush, you will be part of a fast‑moving, high‑impact environment where your ideas shape the future of secure software delivery. Our culture is built on four core values: Customer Obsession, Bias for Intentional Action, Playful Yet Purposeful, and Trust & Transparency. These values guide every decision, from product development to client engagement, ensuring that we deliver measurable business value to our customers while fostering a collaborative, inclusive workplace.

We believe in empowering our people with the tools, resources, and autonomy they need to succeed. Whether you thrive in a remote‑first setting, enjoy virtual meetups, or prefer occasional in‑person summits, brighthush offers a flexible, supportive environment that balances work and life while driving professional growth.

Role Overview

As a Senior Enterprise Customer Success Manager in the East region, you will be the primary post‑sales advocate for our most strategic accounts. You will own the entire customer journey—from onboarding and implementation to adoption and expansion—ensuring that each client realizes measurable business value and achieves rapid time‑to‑value. Your influence will span technical and business stakeholders, and you will partner closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver a seamless, high‑quality experience.

In this role, you will act as the bridge between our customers and our internal teams, translating customer needs into actionable insights that drive product evolution, support excellence, and service delivery. You will be a trusted advisor, a data‑driven strategist, and a relentless champion for customer success.

Key Responsibilities

• Success Planning & Value Realization – Partner with customers, pre‑sales, and post‑sales teams to develop comprehensive success plans that align with each client’s goals, challenges, and regulatory landscape. Lead the full Business Value Realization cycle, helping customers quantify ROI, reduce risk, and demonstrate value to their leadership.
• Customer Advocacy – Serve as the voice of the customer within brighthush. Translate customer needs into actionable insights for product, engineering, and support teams, ensuring that solutions evolve to meet real‑world demands.
• Issue Management & Escalation – Collaborate with Technical Support and Customer Engineering to resolve incidents swiftly. Own the escalation process, deciding when to involve executive leadership or C‑suite stakeholders to de‑escalate and de‑risk issues.
• Product & Industry Expertise – Maintain deep, hands‑on knowledge of brighthush’s platform, staying current on industry trends, new features, and best practices. Use this expertise to guide customers in optimizing their use of our solutions.
• Training & Education – Work with the Education team to design and deliver training programs that empower customers to adopt best practices in security, DevSecOps, and supply‑chain protection.
• Account Management & Expansion – Build relationships across all levels of the customer organization—from technicians to CISOs. Partner with Sales to identify renewal and expansion opportunities, proactively mitigating churn risks.
• Process Innovation – Own the customer success process for the East region, continuously refining workflows, tools, and metrics to improve efficiency and impact.
• Data‑Driven Decision Making – Leverage analytics to track adoption metrics, customer health scores, and ROI indicators. Use insights to refine success plans and identify upsell or cross‑sell opportunities.
• Thought Leadership – Represent brighthush at industry events, webinars, and conferences. Share customer success stories, best practices, and emerging trends with both internal stakeholders and the broader community.

Essential Qualifications

• 5+ years of enterprise customer‑facing experience, ideally in Customer Success, Technical Account Management, Professional Services, or a blend of these roles.
• Proven track record of managing complex, multi‑stakeholder engagements in large organizations.
• Strong understanding of at least one of the following domains: Supply Chain Security, DevSecOps, Application Security, Security Infrastructure, Container Security, Regulatory Compliance, Vulnerability Management, or Software Development Lifecycle.
• Exceptional communication skills, with the ability to translate technical concepts to business audiences and vice versa.
• High emotional intelligence, strong prioritization, and the ability to work autonomously while driving cross‑functional alignment.
• Demonstrated commitment to continuous learning and professional growth.
• Experience managing customer success metrics, such as NPS, CSAT, renewal rates, and expansion revenue.

Preferred Qualifications

• Experience in an early‑stage startup environment, where rapid iteration and ownership are the norm.
• Hands‑on technical experience with cloud platforms (brighthush), containers, Linux, and security tooling.
• Passion for technology and cybersecurity, with a desire to stay ahead of emerging threats and industry trends.
• Prior success in driving adoption and expansion for enterprise customers in a SaaS or security‑focused organization.
• Experience with customer success platforms (e.g., Gainsight, Totango, or similar) and CRM systems (e.g., Salesforce).

Skills & Competencies

• Customer‑Obsessed Mindset – Deep empathy for customer pain points and a relentless focus on delivering value.
• Strategic Thinking – Ability to see the big picture, anticipate challenges, and devise long‑term success plans.
• Collaboration & Influence – Proven ability to work cross‑functionally, influence without authority, and build consensus.
• Analytical Acumen – Comfortable with data‑driven decision making, using metrics to track success and identify improvement areas.
• Project Management – Skilled at managing multiple priorities, timelines, and stakeholder expectations.
• Technical Fluency – Comfortable engaging with engineering teams, understanding architecture, and troubleshooting complex issues.
• Adaptability & Resilience – Thrive in a fast‑paced, evolving environment, quickly pivoting to meet changing customer needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Enterprise Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our platform and customer experience.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.
• Collaborate with product and engineering leaders to influence roadmap decisions based on real‑world customer feedback.
• Participate in industry conferences, webinars, and thought‑leadership opportunities to build your personal brand.
• Advance into leadership roles such as Director of Customer Success, Head of Enterprise Services, or VP of Customer Experience.
• Access internal training programs, certifications, and a learning stipend to support your professional development.

Work Environment & Culture

brighthush is built on a foundation of values that guide every decision:

• Customer Obsession – We put our customers at the center of everything we do.
• Bias for Intentional Action – We prioritize, plan, experiment, and learn quickly.
• Playful Yet Purposeful – We tackle serious problems with a sense of humor and a commitment to excellence.
• Trust & Transparency – We foster open communication, honest feedback, and shared accountability.

Our remote‑first approach means you can work from anywhere while staying connected through weekly virtual huddles, monthly all‑hands meetings, and quarterly in‑person retreats. We celebrate diversity, encourage continuous learning, and reward high performance with competitive compensation, equity, and a comprehensive benefits package.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Our benefits package includes:

• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote‑first policy.
• Professional development stipend and access to industry certifications.
• Wellness programs, including mental health resources and fitness reimbursements.
• Annual company retreats and team‑building events.

How to Apply

Ready to make a tangible impact on Fortune 500 organizations while growing your career in a fast‑paced, mission‑driven environment? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how your expertise can help us secure the future of open‑source software.