Senior Enterprise Customer Success Manager – Global Adoption & ROI Champion, Driving Innovation, Expansion, and Value Realization for Leading Engineering Clients at brighthush

About brighthush

brighthush is a trailblazer in the digital transformation of engineering. Since 2012, we have engineered a cloud‑native, AI‑powered simulation platform that unifies computational fluid dynamics (CFD), finite element analysis (FEA), thermal, and electromagnetics tools into a single, browser‑based environment. Powered by Engineering AI for intelligent setup, Physics AI for instant, validated predictions, and agentic workflows that automate multi‑step simulation pipelines at any scale, brighthush lets engineers explore thousands of design options, test them instantly, and make confident decisions—without the traditional bottlenecks of specialist‑owned CAE tools.

Over the past decade, we have evolved from a small engineering startup into a global platform trusted by more than 800,000 engineers worldwide. Our customers span aerospace, automotive, energy, consumer goods, and many other high‑impact industries. By accelerating innovation, reducing time‑to‑market, and lowering engineering costs, we help our partners achieve breakthrough results that set new industry standards. At brighthush, we are proud to support a diverse portfolio of clients who rely on our technology to drive tangible, measurable outcomes.

Why This Role Matters

Enterprise accounts are the engine that powers brighthush’s growth. As a Senior Enterprise Customer Success Manager, you will be the catalyst that turns a single engagement into a full‑blown enterprise standard. Your focus on adoption, evidence of value, and deep, trust‑based relationships will create the conditions for exponential expansion. Moreover, you will shape and continuously optimize how Customer Success operates at brighthush—defining what a great executive business review looks like, how value realization is measured, and how we scale enterprise partnerships in an international environment.

The Role

In this role, you will serve as the strategic partnership lead for a select group of brighthush’s top‑tier enterprise accounts. Your primary mission is to transform a foothold into a full‑blown enterprise standard: drive adoption, prove tangible value, build influential relationships, and unlock new parts of the organization that have yet to engage. Your success will be measured by the Net Retention Rate across your accounts, a clear indicator of customer satisfaction, expansion, and long‑term partnership health.

Key Responsibilities

• Strategic Partnership Development – Own the end‑to‑end partnership roadmap for each enterprise account, diving deep into the client’s unique challenges, opportunities, and business objectives.
• Executive Relationship Management – Build and nurture relationships with VP‑level decision makers, executive sponsors, and initiative owners who hold the budget and outcomes for the programs we support.
• Adoption & Enablement Champion – Ensure brighthush becomes the default simulation platform across engineering teams by driving enablement, standardization, and embedding into day‑to‑day workflows.
• Enterprise Program Leadership – Lead multi‑team, multi‑site rollouts executed to plan, with milestones and executive reporting.
• Value Realization & ROI Demonstration – Define success metrics with the customer, evidence ROI, and use the value generated in one team as the business case to scale the account into the next department, site, or entity.
• Account Expansion & Mapping – Discover departments, entities, business units, and sites not yet engaged, identify the right people inside them, and create the conditions for growth.
• Operational & Executive Business Reviews – Shape the customer’s simulation strategy and align it with their broader business objectives.
• Team Orchestration – Mobilize a full internal team—Marketing (ABM), SDR, Solution Engineering, and Commercial—to deliver on the account’s direction.
• Risk Management & Net Retention – Monitor early risk indicators and bring the right colleagues on board to mitigate challenges, ensuring a healthy Net Retention Rate.

Who You Will Work With

brighthush is a collaborative environment, and this role sits at the heart of it. You will have a full internal team around each of your accounts:

• Marketing – Designs and runs ABM campaigns into your accounts, turning account intelligence into targeted programs.
• SDR – Takes the leads and new‑department contacts you identify and runs structured outreach on them.
• Solution Engineering – Brings the technical proof, pilots, and enablement that make adoption real.
• Commercial Colleagues – Take the qualified opportunities you create through negotiation and signature, so you can stay focused on the partnership.
• Product & Engineering – Take the Voice of Customer from our largest accounts into the roadmap.

Essential Qualifications

• 7+ years in a senior, customer‑facing role on large enterprise accounts in SaaS or technical software (CAE, PLM, CAD, EDA, simulation, or comparable).
• Track record of growing enterprise accounts through adoption, program execution, and internal expansion—opening new departments and business units inside an existing customer.
• Executive Relationship‑Building – Earn and keep the confidence of VP‑level decision makers and business owners, and be treated as an advisor.
• Program‑Management Strength across multi‑stakeholder, multi‑site enterprise rollouts.
• Value‑Realization Methodology – Define success criteria with a customer and evidence the value delivered.
• Engineering Domain Experience – Grounding in engineering, simulation, or comparable technical products to be credible with Heads of Engineering, VP R&D, and Chief Engineers.
• Orchestrator of Virtual Account Teams – Drive outcomes together with colleagues across Marketing, SDR, Solution Engineering, and Sales.
• AI‑Native Ways of Working – Use AI daily for productivity and hold a credible conversation about Engineering AI and Physics AI in an engineering organization.

Preferred Qualifications

• Experience in a high‑growth SaaS company with a focus on enterprise adoption.
• Background in mechanical or aerospace engineering, or a related field.
• Familiarity with cloud‑native simulation tools and the challenges of scaling them across large organizations.
• Proven ability to influence cross‑functional teams and drive consensus.
• Strong data‑driven mindset with experience building dashboards and metrics to track adoption and value.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Build trust with executives, technical leads, and end users.
• Project Management – Plan, execute, and deliver complex, multi‑site initiatives on time and within scope.
• Analytical Acumen – Translate data into insights that drive decision making.
• Communication Excellence – Articulate complex technical concepts to non‑technical stakeholders.
• Collaboration & Influence – Work seamlessly with Marketing, SDR, Solution Engineering, Sales, Product, and Engineering.
• Adaptability – Thrive in a fast‑moving, remote environment with evolving priorities.
• Customer‑Obsessed Mindset – Put the customer at the center of every decision.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and growth. You will:

• Lead high‑impact projects that shape the future of engineering simulation.
• Collaborate with senior leaders across product, engineering, and sales to influence the company’s direction.
• Participate in leadership development programs and mentorship opportunities.
• Earn certifications in AI, cloud technologies, and advanced project management.
• Advance to senior leadership roles such as Director of Enterprise Customer Success or VP of Customer Experience.

Work Environment & Culture at brighthush

Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Key highlights include:

• Remote‑First Flexibility – Work from anywhere in EMEA with a fully remote setup and occasional travel for key events.
• Inclusive Team Dynamics – Diverse backgrounds, open communication, and a supportive environment where every voice matters.
• Innovation‑Driven Mindset – Constantly experiment with AI, cloud, and simulation to stay ahead of the curve.
• Transparent Leadership – Open forums, regular town halls, and a culture of feedback.
• Community & Social Impact – Volunteer opportunities, sustainability initiatives, and a commitment to giving back.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior enterprise roles.
• Performance‑based bonuses tied to Net Retention Rate and account expansion.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible working hours.
• Professional development budget for courses, conferences, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

Diversity, Equity, and Inclusion at brighthush

We look beyond borders and hire great talent from all parts of the world. With a team consisting of people from diverse backgrounds, we truly embrace diversity and encourage everyone to be themselves. As an equal‑opportunity employer, we acknowledge that our employees have different aspirations and career goals, and we are committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

Ready to take the next step in your career and help shape the future of engineering simulation? Apply now and join the brighthush team where your impact will be felt across industries and continents.