Senior Enterprise Customer Success Manager – Global Procurement & Strategic Account Leadership, SaaS Adoption Champion, Driving Customer Success & Value Creation at brighthush

About brighthush

brighthush is a trailblazer in the cloud‑based Source‑to‑Pay (S2P) and Procure‑to‑Pay (P2P) arena, redefining how global enterprises manage spend, streamline procurement, and unlock actionable insights. With a portfolio of award‑winning products, we empower organizations to transform complex, manual processes into data‑driven, seamless experiences that accelerate growth and reduce costs. Over the past decade, brighthush has partnered with more than 1,200 companies worldwide, turning their spend‑management challenges into high‑impact, intuitive solutions. Our mission is simple yet powerful: deliver measurable value by turning complex challenges into intuitive, high‑impact solutions.

As we accelerate our global expansion, we are looking for a seasoned Customer Success Manager who can act as a trusted advisor, champion customer outcomes, and drive adoption of our platform across a diverse enterprise portfolio. If you thrive in a fast‑paced, high‑impact environment and want to shape the future of procurement technology, brighthush is the place for you.

Why brighthush?

At brighthush, we don’t just build software – we build relationships. Our culture is built on customer obsession, ownership, continuous improvement, and diversity & inclusion. We empower our people to innovate, collaborate, and grow. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a supportive environment that rewards curiosity, resilience, and results.

What sets us apart

• Industry‑leading technology that is both powerful and user‑friendly.
• A global footprint with a presence in North America, Europe, and Asia.
• A commitment to sustainability and responsible business practices.
• A collaborative, flat‑hierarchy structure that encourages rapid decision‑making.
• Regular hackathons, innovation labs, and cross‑functional workshops.

Your Impact as a Senior Enterprise Customer Success Manager

In this role, you will be the linchpin between our customers and the rest of the organization. Your day‑to‑day activities will revolve around ensuring that each account not only achieves its desired outcomes but also becomes a long‑term partner for growth. You will be the voice of the customer inside brighthush, translating their needs into product enhancements, process improvements, and strategic initiatives that drive measurable ROI.

Key Responsibilities

• Client Executive Advocacy – Serve as the primary point of contact for all post‑sales activities, coordinating cross‑functional teams to deliver on client objectives and resolve complex issues.
• Strategic Account Management – Own a concentrated portfolio of 10–20 enterprise accounts, embedding yourself in client operations to drive ROI, identify upsell opportunities, and ensure long‑term success.
• Business Reviews & Roadmaps – Structure and conduct regular executive business reviews, presenting performance metrics, strategic insights, and a clear roadmap for future value.
• Health & Adoption Monitoring – Track customer health indicators, usage patterns, and sentiment trends; proactively intervene to restore confidence and accelerate adoption.
• Product & Feature Advocacy – Act as the internal customer advocate, communicating feedback to product, delivery, and support teams to shape roadmap and feature enhancements.
• Change Management & Training – Lead change management initiatives, product training sessions, and onboarding programs to ensure customers derive maximum value from the platform.
• Relationship Building – Cultivate executive relationships, strengthen ties with key users, and become a trusted advisor who delivers best practices and value‑added guidance.
• Opportunity Identification – Spot cross‑sell and upsell opportunities, expanding the brighthush footprint within existing accounts.
• Collaboration & Communication – Work closely with sales, product, support, and delivery teams to align on customer needs and deliver seamless experiences.
• Travel & On‑Site Engagement – Travel 15–20% of the time to client sites, partner with on‑site teams, and reinforce customer relationships.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or a related field (or equivalent experience).
• 4+ years of experience in a SaaS Customer Success, Account Management, or Enterprise Consulting role.
• Deep domain knowledge of Source‑to‑Pay (S2P) or Procure‑to‑Pay (P2P) processes, including contract lifecycle, spend analytics, and supplier management.
• Proven track record managing a portfolio of enterprise‑scale accounts, driving adoption, and delivering measurable ROI.
• Exceptional interpersonal and collaboration skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem‑solving abilities, comfortable using data to drive decisions.
• Excellent communication and presentation skills, including experience creating and delivering executive‑level decks in PowerPoint.
• Proficiency in MS Excel for data analysis and reporting.
• Self‑motivated, organized, and able to balance strategic thinking with tactical execution.
• Positive, team‑player mindset with a track record of meeting commitments.
• Willingness to travel 15–20% of the time.

Preferred Qualifications

• Experience in the procurement, finance, or supply‑chain technology space.
• Knowledge of ERP systems such as brighthush, brighthush, or brighthush.
• Certifications in procurement, project management, or customer success (e.g., CSCP, PMP, CSMA).
• Previous experience in a high‑growth SaaS company with a focus on enterprise adoption.
• Fluency in additional languages is a plus.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s value proposition.
• Customer‑Centric Mindset – Passion for delivering exceptional experiences and turning challenges into opportunities.
• Data‑Driven Decision Making – Comfortable leveraging analytics to measure success and inform strategy.
• Influence & Negotiation – Skilled at building consensus and negotiating mutually beneficial outcomes.
• Project Management – Proven ability to manage multiple initiatives simultaneously, ensuring timely delivery.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Adaptability – Thrives in a dynamic environment, quickly adjusting to changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, leading a global team and shaping strategy.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge bases.
• Influence product roadmap and contribute to the next generation of procurement technology.
• Earn recognition through our “Customer Success Champion” award program.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and accountability. Our values include:

• Customer Obsession – We put the customer at the center of everything we do.
• Ownership – We take responsibility for outcomes and drive results.
• Continuous Improvement – We embrace feedback and relentlessly pursue excellence.
• Diversity & Inclusion – We celebrate diverse perspectives and create an inclusive workplace.

We offer flexible work arrangements, including remote options for U.S. Eastern Time Zone states (NJ, VA, PA, MD, NC, FL, OH, GA). For those who prefer an office environment, we have modern spaces in Cherry Hill, NJ, and Bethesda, MD. Regardless of location, you will be part of a high‑performing, globally distributed team that values collaboration and personal growth.

Compensation & Benefits

The base salary for this role ranges from $100,000 to $135,000 annually, commensurate with experience, plus eligibility for an annual discretionary bonus program. In addition to competitive pay, we offer a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Generous paid time off (PTO) that increases with tenure.
• Eight paid holidays plus three personal holidays.
• Annual paid volunteer day.
• Paid maternity, paternal, and adoptive leave.
• Company‑paid life and disability insurance.
• 401(k) plan with company match.
• Medical, dental, and vision insurance options, including HSA‑eligible plans.
• Dental orthodontia coverage and vision discounts for LASIK.
• 24/7 Employee Assistance Program (EAP) with confidential counseling.
• Professional development stipend and tuition reimbursement.
• Wellness program access, including gym memberships and mental health resources.
• Annual tech stipend for home office upgrades.

Travel & Physical Demands

This role requires regular use of standard office equipment (computers, phones, printers). You may need to type, reach, and lift office materials of a reasonable weight. Travel may be required based on job responsibilities and business needs.

EEO Statement

brighthush is an equal opportunity employer. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Ready to Join brighthush?

If you are passionate about creating satisfying customer experiences, thrive in a collaborative environment, and want to be part of a company with a bright future, we encourage you to apply today. Bring your expertise, drive, and commitment to excellence, and help us shape the next generation of procurement technology.