Senior Customer Success Manager – Virginia | Spearheading Student Mobility, Driving Revenue Expansion, and Cultivating Strategic Partnerships for brighthush’s Next‑Generation School Transportation Solution

About brighthush

brighthush is redefining the way school districts move students across the United States. By marrying advanced data analytics with a human‑centered design philosophy, we empower educators, administrators, and families to make safe, efficient, and equitable transportation decisions. Whether a district serves students with disabilities, addresses homelessness, or expands beyond traditional bus routes, brighthush delivers automated scheduling, real‑time safety monitoring, and actionable insights that transform everyday operations into student‑first experiences.

Our vision is simple yet ambitious: to ensure every child has reliable, safe, and inclusive transportation to and from school. We build technology that is as compassionate as it is powerful, and we partner with districts that share our commitment to equity, safety, and innovation.

Why This Role Matters

As a Senior Customer Success Manager based in Virginia, you will be the linchpin between brighthush and the school districts we serve. Your influence will shape the daily experiences of students, the efficiency of district operations, and the long‑term success of our partnership. You will act as a trusted advisor, ensuring that every district maximizes the value of our platform while fostering a culture of continuous improvement and data‑driven decision making. In short, you will be the catalyst that turns technology into tangible impact.

Role Overview

In this dynamic position, you will manage a portfolio of school district accounts, guiding them from initial onboarding through renewal and expansion. You will collaborate closely with Sales, Product, Engineering, and Support teams to deliver integrated solutions that meet each district’s unique needs. Your strategic vision, analytical rigor, and customer‑centric mindset will drive revenue growth, deepen relationships, and position brighthush as the go‑to partner for transportation excellence.

Key Responsibilities

• Strategic Account Management: Own the end‑to‑end lifecycle for a portfolio of school districts, from onboarding through renewal, ensuring consistent satisfaction and retention.
• Revenue Growth & Upsell: Identify and execute cross‑sell and upsell opportunities across brighthush’s product line, including advanced analytics, safety modules, and fleet management tools.
• Relationship Building: Engage decision‑makers and district staff at all levels, building trust and positioning yourself as the go‑to resource for transportation excellence.
• Risk Mitigation: Proactively assess account health, flag potential churn risks, and collaborate with internal teams to implement mitigation plans.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating field insights into product enhancements and service improvements.
• Business Reviews & Education: Conduct regular check‑ins and business reviews, providing data‑backed insights and tailored solutions that help districts achieve their goals.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to deliver integrated solutions and ensure seamless execution.
• Contract & RFP Management: Lead contract negotiations, renewal processes, and respond to RFPs with compelling proposals that showcase brighthush’s value proposition.
• Travel & Flexibility: Work remotely from Virginia, with up to 33% travel to district sites, conferences, and industry events.

Essential Qualifications

• Bachelor’s degree in Business, Education, or a related field (or equivalent experience).
• Minimum of 5 years in a customer success, account management, or business development role within the education or transportation sector.
• Proven track record of managing complex client relationships and driving revenue growth.
• Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Excellent analytical and problem‑solving abilities, capable of translating data into actionable insights.
• Self‑motivated, proactive, and able to juggle multiple priorities in a fast‑paced environment.
• Valid U.S. driver’s license in good standing.
• Experience with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight).

Preferred Qualifications

• Experience working with K‑12 school districts or similar public‑sector clients.
• Knowledge of transportation logistics, safety regulations, and fleet management.
• Background in data analytics or experience with data‑driven decision making.
• Previous exposure to SaaS product lifecycle and subscription renewal processes.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering exceptional service and measurable impact.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Collaboration: Comfortable working cross‑functionally and building consensus.
• Data Literacy: Proficiency in interpreting dashboards, KPIs, and performance metrics.
• Adaptability: Thrive in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have access to a robust learning ecosystem that includes:

• Mentorship from senior leaders in product, sales, and operations.
• Regular training on new product releases, industry trends, and best practices in customer success.
• Opportunities to lead cross‑functional projects, such as product launches or district‑wide pilots.
• Clear career pathways to roles such as Director of Customer Success, VP of Customer Experience, or Product Management.
• Annual performance reviews that focus on growth, skill development, and goal alignment.

Work Environment & Culture

brighthush is built on three core cultural pillars that shape every interaction:

• Integrity & Ownership: We do the right thing, taking responsibility for outcomes that matter most.
• Collaboration & Diversity: Our teams bring diverse skills and perspectives to solve complex challenges together.
• Continuous Improvement: We stay curious, data‑driven, and never settle, always raising the bar for students, families, and districts.

Our remote‑first culture empowers you to work from wherever you are most productive, while still fostering a sense of community through virtual town halls, peer‑learning sessions, and quarterly in‑person retreats. We celebrate wins, learn from setbacks, and prioritize well‑being through flexible schedules and generous time‑off policies.

Compensation & Benefits

Base Salary: $88,000 – $105,000 (commensurate with experience)

Bonus Potential: Performance‑based bonus tied to account growth and customer satisfaction metrics.

Benefits Package

• Medical, Dental, and Vision insurance
• Virtual Doctor Visits with $0 Co‑Pay
• Company‑paid Life, Short‑Term, and Long‑Term Disability Insurance
• Flexible Time Off (FTO) and Paid Holidays
• Paid Time to Volunteer
• Flexible Spending Account (FSA)
• 401(k) with competitive employer match
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Professional development stipend and conference travel support

How to Apply

Ready to make a tangible difference in the lives of students and school districts? Submit your application through our careers portal and join a team that is passionate about innovation, impact, and growth.

Apply to this role at brighthush

Apply for this job

Apply for this job

Apply for this job